__ptq.gif Hubspot Cookie

SOLVE
MDurkin
Participant

Hi, 

 

I've set all cookies across my entire domain to be off in the Data Privacy & Consent > Cookies section of my account. However I'm still seeing the __ptq.gif cookie load on the site in spite of this. 

 

Does anyone know why this would be and how to prevent this loading?

 

Thanks, 

Mike. 

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1 Accepted solution

Accepted Solutions
PamCotton
Solution
Community Manager

Hello @MDurkin, happy Friday! 

 

The pixel is expected to still load even if the user hasn't accepted cookies, but it will only record anonymous page view data and nothing about the user. Without cookies we still want to be able to record that a page view happened, we just can't record who viewed the page. If you were to prevent it from firing until cookies were accepted your traffic analytics would be completely incorrect.

We don't have documentation on the pixel specifically but this article lists all of the cookies we use. Only the ones marked "strictly necessary" should fire before consent is given and everything else should require consent.

 

I hope this information helps.

 

Pam

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2 Replies 2
PamCotton
Solution
Community Manager

Hello @MDurkin, happy Friday! 

 

The pixel is expected to still load even if the user hasn't accepted cookies, but it will only record anonymous page view data and nothing about the user. Without cookies we still want to be able to record that a page view happened, we just can't record who viewed the page. If you were to prevent it from firing until cookies were accepted your traffic analytics would be completely incorrect.

We don't have documentation on the pixel specifically but this article lists all of the cookies we use. Only the ones marked "strictly necessary" should fire before consent is given and everything else should require consent.

 

I hope this information helps.

 

Pam

Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !




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MDurkin
Participant

Thanks for explaining @PamCotton . Makes sense!

 

Thanks,

Mike.