non-received group mails

[CBolgi]

Hello team,

We connected our group mails to Hubspots to receive and response customer request to manage them with platform. Despite several tests incoming mails did't drop down Hubspots. Please check and advise

Arf Financial GmbH

25956338

regards

[karstenkoehler]

Hi @CBolgi,

Could you specify which tool you're using? Did you connect a team email address as a conversations inbox under Menu > Conversations > Inbox? Or did you connect a marketing email domain under Settings > Website > Domains & URLs? Or are you referring to individually connected inboxes?

The more details the better. If you could share what exactly you set up and how you're testing this, that will help with answering your query.

Best regards

[CBolgi]

Hi team

We used as below shape,thanks

Menu > Conversations > Inbox