inaccurate email open

SOLVE
SMcWilliam
Member

Each time I send an email it is marked simultaneously as OPENDED when in fact it has not been opened. When the recipient does open the email it's marked again as OPENED. How do I stop this inaccurate initial OPENED?

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Accepted Solutions
karstenkoehler
Solution
Most Valuable Member

Hi @SMcWilliam,

 

This sounds like a self-open email notification that you're seeing right after sending. You can block these with the HubSpot Sales Outlook desktop add-in or Chrome extension by following these steps: https://knowledge.hubspot.com/email-tracking/block-self-open-notifications-with-the-hubspot-sales-ou...

 

Hope this helps!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


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1 Reply 1
karstenkoehler
Solution
Most Valuable Member

Hi @SMcWilliam,

 

This sounds like a self-open email notification that you're seeing right after sending. You can block these with the HubSpot Sales Outlook desktop add-in or Chrome extension by following these steps: https://knowledge.hubspot.com/email-tracking/block-self-open-notifications-with-the-hubspot-sales-ou...

 

Hope this helps!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post