Account & Settings

SMcWilliam
Membre

inaccurate email open

Résolue

Each time I send an email it is marked simultaneously as OPENDED when in fact it has not been opened. When the recipient does open the email it's marked again as OPENED. How do I stop this inaccurate initial OPENED?

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karstenkoehler
Solution
Au panthéon de la communauté | Partenaire solutions
Au panthéon de la communauté | Partenaire solutions

inaccurate email open

Résolue

Hi @SMcWilliam,

 

This sounds like a self-open email notification that you're seeing right after sending. You can block these with the HubSpot Sales Outlook desktop add-in or Chrome extension by following these steps: https://knowledge.hubspot.com/email-tracking/block-self-open-notifications-with-the-hubspot-sales-ou...

 

Hope this helps!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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1 Réponse
karstenkoehler
Solution
Au panthéon de la communauté | Partenaire solutions
Au panthéon de la communauté | Partenaire solutions

inaccurate email open

Résolue

Hi @SMcWilliam,

 

This sounds like a self-open email notification that you're seeing right after sending. You can block these with the HubSpot Sales Outlook desktop add-in or Chrome extension by following these steps: https://knowledge.hubspot.com/email-tracking/block-self-open-notifications-with-the-hubspot-sales-ou...

 

Hope this helps!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.