hubspot isnt sending me webchat email notifications

[joshwhite]

hubspot isnt sending me webchat email notifications - ive tried everything on other threads...it used to work but suddenly doesnt e.g. setting notications on, checking my email, checking my spam etc - nothing works. 

[joshwhite]

umm im still at a loss?? so this is unresolved still - also why are others able to accept solutions, thats just silly 

[DianaGomez · Accepted solution]

Hi @joshwhite,

Thanks for reaching out to the Community!

I was reviewing your case and I believe it may have been due to your email having a bounce. I’ve removed it now, please let me know if you are now receiving the notification now 🙂

Best,

Diana

[Gaurav_Aggarwal]

Hey @joshwhite 

• Ensure that your webchat notification settings in HubSpot are enabled. You can find guidance on setting up user notifications here .

For more information consider checking this article here in detail: https://knowledge.hubspot.com/marketing-email/not-receiving-hubspot-system-or-notification-emails 

[joshwhite]

tried this - has not worked im afraid 😞 still not gettign emails or browser notifications? need a call from hubspot