Account & Settings

Filter by
  • All labels
  • Academy
  • Admin
  • Ads
  • AMA
  • Analytics Tools
  • Announcement
  • Announcement
  • best practices
  • Billing
  • Blog
  • Calendar
  • Calling
  • Campaigns
  • Chat
  • Companies
  • Connected Email
  • Contacts
  • Conversations
  • CRM
  • CTAs
  • Custom Objects
  • Dashboards
  • Deals
  • Developer
  • Documents
  • Email Deliverability
  • Enterprise
  • Feedback Surveys
  • File Manager
  • Forms
  • Free
  • GDPR
  • Getting Started
  • How-To
  • Integrations
  • Knowledge Base
  • Landing Pages
  • Lists
  • Marketing
  • Marketing Email
  • Marketplace
  • Meetings
  • Mobile App
  • Notifications
  • Payments
  • Playbooks
  • Professional
  • Quick Tutorial
  • Reports
  • Sales
  • SEO
  • Sequences
  • Service
  • Settings
  • SMS
  • Snippets
  • Social Tools
  • Starter
  • Tasks
  • Templates
  • Tickets
  • Video
  • Webinar
  • Website Pages
  • Workaround
  • Workflows
Sort by
Most Recent
  • Most Recent
  • Most Upvoted
  • All
  • Solved
  • No Replies Yet
SJobbsprek on September 28, 2023
Hey I’ve recently started as a digital marketer at a company. We have three free accounts but unfortunately we don't have access to one of them. The person who's been working in the marketing departement before is the only Super Admin of that accou read more
0 upvote
4 Replies
September 28, 2023 18:53
Unfortunately we're currently using a free plan so we can't contact support. I've tried to contact them through form submission, so hopefully they more
RChurch on September 28, 2023
My (free) account was deactivated and unaccessible. Any way to get it reactivate it? The Community remembered my phone number and login or I wouldn't have been able to post this. But my account may be a different matter. It says it was deactivated read more
1 upvote
2 Replies
Top Contributor | Partner
September 29, 2023 04:32
Hey @RChurch Free accounts will be deactivated after 120 days of inactivity. you can submit a request for your account recovery here : more
TFoerster on September 28, 2023
I create the below settings for a Preset and assign it to a Team. The Preset shows as active, but when Team members log in, they aren't greeted with the specified Dashboard. What am i doing wrong??
0 upvote
1 Reply
Accepted Solution
Community Manager
September 28, 2023 16:45
Hi @TFoerster , Thank you for the details and the screenshot. The presets serve as default settings, but individual users can more
TDAdmin on September 28, 2023
Hello, I need some help. I've reviewed previous threads and official HS docs i.e Requirements for a Reply to Log Here's the issue: Our Front Desk sends email messages to new contacts from Hubspot. When the patient responds, their reply does no read more
0 upvote
2 Replies
September 29, 2023 09:03
Hello @BérangèreL Thanks for your reply. I realized my mistake later in the day. We have two companies in Hubspot. After more research we more
GMollevanger on September 28, 2023
Hi, I want to keep using my own domain host for sending and receiving emails. With my previous marketing company, they had to change the MX or TXT records so that I continue to use the email while the DNS was set to them. Since changing to Hubspot read more
0 upvote
5 Replies
Accepted Solution
September 29, 2023 12:12
So i took the 14 day free trial to speak to support and found out you can add the MX record at the DNS level of your domain registrar. So yes solved, more
CAR2023 on September 27, 2023
We had an account with HubSpot The problem is that we didn't have access to the email, and we only now saw that it would be deactivated. That's why we're getting in touch, because we want to keep our account and the data it contained there, which is read more
0 upvote
1 Reply
Key Advisor
September 27, 2023 08:50
agreen18 on September 27, 2023
Hi guys, I have a question about the email settings. Maybe someone can help me. That would be great! I have a private e-mail which I have connected to Hubspot so that I can see incoming e-mails in Hubspot. Now the problem is that since the read more
0 upvote
2 Replies
Thought Leader | Diamond Partner
September 27, 2023 17:47
Happy to help @DianaGomez , quick question @agreen18 - did you connect your personal email or to a conversations inbox ?
AFCS on September 24, 2023
I am trying to publish an update to Blog Listing Page, but it is telling me that I am "not authorized". I am the only user of the account, and I am a super admin. I downloaded the free Infinity theme from the Marketplace, because I didn't like t read more
0 upvote
1 Reply
September 24, 2023 15:02
In the version history, it also shows the draft version as being created by an "unknown user" not me. And I received this error message: An more
trickyjimz on September 23, 2023
Hi, I'm trying to get Wordpress and Hubspot to connect but all I keep running into is the same issue. refused to connect. I've tested 2 Browsers now and cleared my cache and made sure 3rd party Cookies is allowed read more
0 upvote
1 Reply
Key Advisor
September 24, 2023 12:01
Are you trying to install the plugin? I would ditch it personally. It doesn't offer a lot of value. Instead I would recommend implementing the more
JWild5 on September 21, 2023
Up until a week ago I was receiving an email notification when someone submitted a form. Now I am not receiving them. Any ideas please? I'm a super user and have double checked the notification settings but can't see anything wrong. Many thanks
0 upvote
7 Replies
September 23, 2023 04:44
I have now sorted this, there was an unknown user in the options section of the form itself that it tried sending the emails to. Thank you all more
PJesus on September 20, 2023
Hello, I've my iphone default language set and Portuguese from Portugal. As Hubspot mobile only supports Portuguese from Brazil, I want to have my Hubspot app using English instead, but I do not want to chnage the defualt language of the phone. H read more
1 upvote
4 Replies
Accepted Solution
Recognized Expert | Elite Partner
September 21, 2023 12:52
Hey @PJesus I tried changing the app to Portugues and works fine maybe you can check the software version you have? Here's an more
DaniPeters on September 19, 2023
Systems Administration and config question - Is there a way to restrict what product folders different employees can see? We have a lot of products which are not relevant for many of our team members. It would be good if we could limit what they see read more
1 upvote
2 Replies
September 20, 2023 07:04
+1 This is a great question. Would be very good. We are lokking at start using line items, but currently we have a problem with not being able more
Showing results for 
Search instead for 
Did you mean: 

Looking to start a conversation or ask a question?

Create a post

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.