Have just logged in to do a handover to a new staff member and the account is missing - how can we recover it?

Hi HubSpot Community, I’ve been using the free version of HubSpot for some time without issues. However, recently I’ve stopped receiving any emails from HubSpot (notifications, one-time passwords, etc.) on my custom domain email , which is h read more

I have been unwell for the last 6 months due to a medical issue. I got reminders from April 2025 to login but i wasn't able to access my email. When I came back in July to login I saw an email thjat my profile would be deleted - I logged in immedi read more

Hi I added a new user with Core Seat - but even when this permission is ticked they can not add companies or contacts Why is this?

I am not receiving the email with the verification code to log in. My email account ( ebennett@bryantgrp.co ) was not licensed when the first code was sent, so it likely bounced, and now will need to be reset.

Good Morning, In hubspot we have 5 members of the team using it but i can only see one other team members emails. All team members have accepted invitation and are on the users list. Can anyone please advise? Thanks

Hello HubSpot Team, I created this temporary account because I lost access to my original HubSpot account due to two-factor authentication (2FA). I no longer have access to the device where the authentication app was installed, and I do not have an read more

Currently we are able to track Emails, Calls, Meetings and Notes. I would like to create a new Activity - Shop Visits. Is it possible to create a new Activity subject? Thank you. Tammi Richardson

We currently get notifications when anyone on the email thread opens the email. Is there a way to receive notifications only when the client opens the email, rather than our internal team?

Hi, One of our user got locked as he couldn't figure our on how to login through MFA and mobile app, he kept trying but then got locked. We tried requesting for password reset but did not receive any email from Hubspot. We deleted his u read more

Hi community, I’m trying to get a more holistic view of my deals by including a Company property (e.g., segment) directly in the Deal record. I know it’s possible to copy Company properties to Deal properties using workflows, but I’m wondering: read more

Hello HubSpot Support, I'm experiencing an issue when trying to log into my account. I'm not receiving the login email link, even though I’ve followed all the steps mentioned in this article: https://knowledge.hubspot.com/marketing-email/not-recei read more