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Solved
Toni_T on July 15, 2025
Have just logged in to do a handover to a new staff member and the account is missing - how can we recover it?
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
July 15, 2025 02:58
Hi @Toni_T , You can request the recovery of your account by submitting the form at the end of this page: https://knowledge.hubspot.com/accou...read more
DoctorUkr on July 14, 2025
Hi HubSpot Community, I’ve been using the free version of HubSpot for some time without issues. However, recently I’ve stopped receiving any emails from HubSpot (notifications, one-time passwords, etc.) on my custom domain email , which is h read more
Community Manager
July 15, 2025 05:55
Hi @DoctorUkr , I hope that you are well! Thanks for reaching out to the HubSpot Community and thanks so much @CarolinaDeMares and @Arisuda...read more
Solved
zombie on July 13, 2025
I have been unwell for the last 6 months due to a medical issue. I got reminders from April 2025 to login but i wasn't able to access my email. When I came back in July to login I saw an email thjat my profile would be deleted - I logged in immedi read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
July 13, 2025 03:44
Hi @zombie , You can request the recovery of an inactive account by submitting the form at the end of this page: https://knowledge.hubspot.co...read more
Solved
paulfogg on July 11, 2025
Hi I added a new user with Core Seat - but even when this permission is ticked they can not add companies or contacts Why is this?
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
July 11, 2025 06:30
Hi @paulfogg , Your screenshot shows that this user only has View permissions, not Edit permissions. Click on "Contacts" or "Companies" to exp...read more
Solved
ChairHubSpot on July 09, 2025
I am not receiving the email with the verification code to log in. My email account ( ebennett@bryantgrp.co ) was not licensed when the first code was sent, so it likely bounced, and now will need to be reset.
0 upvote
1 Reply
Accepted solution
Top Contributor | Platinum Partner
July 09, 2025 14:27
Hey @ChairHubSpot ! If the email wasn’t licensed when the first verification code was sent, it likely bounced — and HubSpot might’ve blocked futur...read more
Solved
NaomiC1 on July 09, 2025
Good Morning, In hubspot we have 5 members of the team using it but i can only see one other team members emails. All team members have accepted invitation and are on the users list. Can anyone please advise? Thanks
0 upvote
2 Replies
Accepted solution
Member
July 11, 2025 07:03
Fantastic, thank you! Problem resolved.
Solved
mfouad2 on July 08, 2025
Hello HubSpot Team, I created this temporary account because I lost access to my original HubSpot account due to two-factor authentication (2FA). I no longer have access to the device where the authentication app was installed, and I do not have an read more
0 upvote
1 Reply
Accepted solution
Guide | Gold Partner
July 09, 2025 04:36
Hi @mfouad2 , According to HubSpot's documentation, if you've lost access to your two-factor authentication (2FA) device, you'll need to request a...read more
Solved
TammiTRS on July 08, 2025
Currently we are able to track Emails, Calls, Meetings and Notes. I would like to create a new Activity - Shop Visits. Is it possible to create a new Activity subject? Thank you. Tammi Richardson
0 upvote
2 Replies
Accepted solution
Top Contributor | Platinum Partner
July 08, 2025 20:58
Hi @TammiTRS , If you want to track when a contact visits your online shop, you won’t be able to create a new custom activity type like “Shop...read more
Solved
RBronikowski on July 08, 2025
We currently get notifications when anyone on the email thread opens the email. Is there a way to receive notifications only when the client opens the email, rather than our internal team?
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
July 08, 2025 15:10
Hi @RBronikowski , Unfortunately not, no. This is due to how sales email tracking works, with a small element that is being loaded by the emai...read more
huadmin on July 08, 2025
Hi, One of our user got locked as he couldn't figure our on how to login through MFA and mobile app, he kept trying but then got locked. We tried requesting for password reset but did not receive any email from Hubspot. We deleted his u read more
0 upvote
6 Replies
Top Contributor
July 15, 2025 04:04
That’s great to hear. Once you have found the solution, please share it here so it can help others who might be facing the same issue.
Solved
TVaz on July 03, 2025
Hi community, I’m trying to get a more holistic view of my deals by including a Company property (e.g., segment) directly in the Deal record. I know it’s possible to copy Company properties to Deal properties using workflows, but I’m wondering: read more
0 upvote
4 Replies
Accepted solution
Member | Platinum Partner
July 04, 2025 09:06
Hey @TVaz , There are two ways to achieve this in HubSpot: 1. Use Associated Company Properties in the Deal Record View HubSpot allows ...read more
Solved
whiteshadow on July 02, 2025
Hello HubSpot Support, I'm experiencing an issue when trying to log into my account. I'm not receiving the login email link, even though I’ve followed all the steps mentioned in this article: https://knowledge.hubspot.com/marketing-email/not-recei read more
0 upvote
2 Replies
Accepted solution
Guide | Gold Partner
July 03, 2025 06:17
HI @whiteshadow , Since you've already tried all the basic troubleshooting steps, the best next step is to fill out the account recovery form pro...read more
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