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  • Solved
    TShepherd1 on November 25, 2021
    0 upvotes
    2 Replies
    Hi, I use 2-factor authentication and would like to give access to my VA to complete some marketing activities. How can I grant my VA secure access? Many thanks, Tony
    Reply
    Participant
    November 26, 2021 01:36
    Hi Karsten, Thank you for your response and suggested solution. Much appreciated. Kind regards, Tony Shepherd
  • Solved
    HannahSarsfield on November 24, 2021
    0 upvotes
    4 Replies
    Hi, I've just noticed that our company name has been misspelt on Hubspot under Account & Billing > Company Information . It isn't currently letting me correct it, so please could you let me know how best I can amend this? Thank...
    Reply
    Participant
    November 24, 2021 03:17
    Ok - thanks again Karsten
  • mpurkayastha on November 23, 2021
    0 upvotes
    2 Replies
    Spoiler (Highlight to read) HI, Im a new hubspot admin, previously familiar with Salesforce. Ive just started to add a new user but when I set her up after she connected her email to hubspot, she can only send emails from my email address...n...
    Reply
    Hall of Famer
    November 23, 2021 22:04
    Hi @mpurkayastha , Would you share some more details on how you added her as a user and how she has connected her email address? The cor...
  • Solved
    LKingsley on November 23, 2021
    1 upvotes
    2 Replies
    We have a "Contact us" form on our website and the entries to this are processed through Avada forms. They come to our hubspot account via OAuth. My query is, can I distinguish between the messages that have come through via OAuth and the ones that ...
    Reply
    Recognized Expert | Platinum Partner
    November 25, 2021 21:22
    Hello @LKingsley , You can distinguish between the submission of the form by opening the view submission in the form and checking the details ...
  • Jakes on November 22, 2021
    0 upvotes
    2 Replies
    Hi, I'm trying to embed a Hubspot email tracking pixel into my html email signature. The basic reason is that when I'm on my phone or out of the office I use Spark as my email client. I can have Spark auto BCC so that the mails are logged in Hub...
    Reply
    Recognized Expert | Platinum Partner
    November 24, 2021 06:27
    Hi @Jakes , I am not aware of a way to generate the pixel code to add to a 3rd party email. The last update on this post is 3 years old, so ...
  • Wanderer on November 18, 2021
    0 upvotes
    3 Replies
    Hi, When we created the HubSpot account we got the domain as "app-eu1.hubspot.com". Does it mean that our account is in Europe? If not, what does "app-eu1" actually mean? If yes, can we move it to another region, and how? Thanks!
    Reply
    Hall of Famer
    November 24, 2021 21:46
    Hi @Wanderer , HubSpot doesn't offer any hosting in India, unfortunately, see here: https://knowledge.hubspot.com/account/hubspot-cloud-infra...
  • Solved
    cherierara on November 18, 2021
    0 upvotes
    4 Replies
    Hi my account is deleted and all my valued information is kept there, please assist to reactivate as soon as possible. The email was sent to me to log in to keep my account opened but I'm already logged in. The next thing I knew, my account was dele...
    Reply
    Member
    November 18, 2021 18:05
    Thanks for the help!
  • mkille on November 17, 2021
    0 upvotes
    1 Replies
    I want to be in EST but when I assign tasks it goes to MST.
    Reply
    Community Manager
    November 19, 2021 02:30
    Hi @mkille Thank you for reaching out. Could you try with another browser and see if you have the same issue? Could you also confirm ...
  • Andrewbmc on November 17, 2021
    1 upvotes
    1 Replies
    Hello! as the title says, two of my clients are merging and they'll only be needing one account for both companies. We're assisting them with getting everything from one of the Hubspot accounts to the other. Both companies have assets created and...
    Reply
    Community Manager
    November 18, 2021 14:41
    Hello, @Andrewbmc ! Let's get some top experts to share their thoughts, @Josh @webdew @ElyshaShave any recommendations to @Andrewbmc ? ...
  • ECox0 on November 16, 2021
    0 upvotes
    10 Replies
    During my free trial, I purchased a THEME and started creating pages. The trial ended and all of my work was lost. I then tried to Request a Refund for the THEME I had purchased as I decided I didn't want to continue using HubSpot: Re...
    Reply
    Member
    November 25, 2021 20:57
    I have not sent an email because I don't have an email to send it to. Please send me an email and I will send over the 2 files. Were you not able to...
  • SFerrer on November 16, 2021
    0 upvotes
    1 Replies
    Hello, it would be great if someone can help me asnwer the following question. 1. If you Sync ownership between contacts and companies what happen with the contacts that dont hace a company?
    Reply
    Hall of Famer
    November 16, 2021 09:58
    Hi @SFerrer , Usually, the sync works like this, see here : The Company owner property will update the Contact owner property of ...
  • Solved
    MMandlik on November 10, 2021
    0 upvotes
    3 Replies
    Hello, Could you guide me to HubSpot Support? I need help in updating Total Contract Value and Monthly Recurring Revenue for a couple of deals?
    Reply
    Participant
    November 11, 2021 04:57
    Thank you for the information...
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