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  • Valderie on October 14, 2021
    1 Replies
    Hi Looking for help. I am trying to change my 'trusted phone number' from my UK number to my Irish mobile number. But, in trying to set the Irish number, Hubspot is not sending me a code to set my Irish number (which I need for 2 factor authent...
    Community Manager
    October 15, 2021 02:01
    Hi @Valderie Thank you for reaching out It looks like your last login was successful, do you still have the issue? Thank you! ...
  • Solved
    DLane3 on October 12, 2021
    2 Replies
    Hello, we are new to community so sorry if this has already be asked. Under Users and Teams, we have a problem with one of our Users showing as invite pending . The user has registered with HubSpot from the invitation email and is able to access...
    October 13, 2021 09:35
    I just wanted to say thank you - it was indeed a bug and after a few hours this resolved itself and all is working fine! Thank you for taking the tim...
  • QuantumTechClub on October 12, 2021
    2 Replies
    Hi, I have an account (proven by the fact I've been able to log in and post this message). However, when I log in to the online app it says I have no accounts. I can change my personal profile, but have absolutely nothing else on the screen apart fr...
    Top Contributor | Diamond Partner
    October 12, 2021 07:05
    Hi @QuantumTechClub , While setting up the account you might have received an email from HubSpot. Check it. If its there in the inbox then you def...
  • Marco_RR on October 11, 2021
    4 Replies
    Hello communicty, I have a bit of a struggle figuring out how I can prevent users from removing the association between the company they own and their contacts. In my use case, the users need to be able to edit their contacts and companies, but id...
    Contributor | Platinum Partner
    October 14, 2021 08:12
    Thanks for clarifying @Marco_RR . Unfortunately, I don't see a solution for you based on your requirements and given the way setting HubSpot user ...
  • kenshvetz on October 10, 2021
    1 Replies
    I want to create a HubSpot sandbox, and this article just updated 9/22/21 says there should be a Sandbox option when you click the Settings icon, but no such menu exists: ...
    Most Valuable Member
    October 10, 2021 21:51
    Hi @kenshvetz , Usually new features that are in beta are not rolled out to all HubSpot portals at the same time. You can however reach out to...
  • TJanszen on October 08, 2021
    1 Replies
    Hello! I Accidentally Deleted An Account by going to security and deleted user. My intention was to delete the user from the profile but it deleted my entire account. I have the Hubspot ID, Username and password if needed to reactivate. ...
    Top Contributor | Diamond Partner
    October 11, 2021 01:26
    Hi @TJanszen , you can fill this form at the bottom of this article and someone from the community will help you to get your account back ! ...
  • Solved
    ChrisfromISB on October 06, 2021
    1 Replies
    Spoiler (Highlight to read) Error: You aren't a member of this inbox. Some functionality will be limited. Some functionality will be limited. In order to take certain actions in this inbox, you'll have to first add yourself as a member. ...
    Top Contributor | Diamond Partner
    October 06, 2021 07:23
    Hi @ChrisfromISB . If this is an inbox you've had access to, I would contact Support to see if something changed or there's an error. You can...
  • ANorci on October 06, 2021
    1 Replies
    I have a small company in which there are two partners working. The strcture is Like *CompanyName* **partner one** **partner two** Partner one and partner two have the same access level (Super administrator). Wh...
    Most Valuable Member
    October 06, 2021 04:30
    Hi @ANorci , When you say "everything comes out on the name of", are you referring to emails sent form HuBSpot Sales emails sent from Hu...
  • Solved
    DSTaylor on October 04, 2021
    3 Replies
    A sales CRM account was set up using a hotmail email address whilst we got a corporate email address set up for the employee. We went into the hubspot account and updated the email address in the account (free account) and now when we go to connect ...
    Community Manager
    October 05, 2021 01:55
    That's great, thank you for letting me know and marking my answer as a solution! 🙂 Cheers Mia, Community Team
  • jonathon4 on October 01, 2021
    1 Replies
    I'm looking for a CRM tool for my dad. We have gotten a lot of leads recently, roughly 1k+ through FB Ads and have over 3,000 in the database overall. I'm looking for a CRM tool that allows me to have lead info and history and lets me creat MovieB...
    Most Valuable Member
    October 02, 2021 01:36
    Hi @jonathon4 , Since we're in the HubSpot Community I'll start with the obvious one: HubSpot has a free CRM. HubSpot comes with a report lib...
  • Solved
    Augustus on September 30, 2021
    4 Replies
    Hi - in the user permission settings, I see that there is an option to restrict the ability to Delete objects. Is there a way to restrict ability for users to create certain object types, particularly custom objects?
    October 04, 2021 19:31
  • QKolff on September 30, 2021
    3 Replies
    I have set up 2FA however when I try to log on it just lets me log on without going through the 2FA process. Am I doing something wrong?
    Top Contributor | Diamond Partner
    October 04, 2021 01:19
    Hi @QKolff , Even if you are logging with your gmail, this shouldn't have happened. Try one thing, remove the 2fa if you ahve set any, clear cache...
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