Account & Settings

Hi. After I had a change of email but re invited my member, all my contacts are lost. How do I retrieve my previous contacts on my account?

Hi HubSpot Support, I’m trying to update the login email address on my user and consistently see a generic error. Portal ID: [ID] Current user email: [email 1] New email I want to use: [email 2] Steps to reproduce: Go to Profile & read more

Suddenly, yesterday, I was not able to log in to my account, which I have had for 5+ years. I had worked in it without issue the night before, and then in the morning, couldn't get back in. Yesterday I went through all of the steps offered for free read more

Hi everyone, I need some help resolving an issue where I’m unable to add a new user to my account, even though it shows that I have a seat available to allocate. I’ve followed the steps by going into Settings → Account Management → Users & read more

Não consigo cadastrar um novo usuário, mesmo tendo licença sobrando. Meu plano é o gratuito para até 5 usuários. Não consigo criar "usuário padrão" ou "usuário desenvolvedor". Gostaria de apoio para incluir acesso padrão para nov read more

I have a free plan (working for a not-for-profit). I have 2 seats on the plan. One is allocated to me and the other is free (it says its available on my account). When I try to allocate it, it doesn't allow me and pushes me to pay. I historicall read more

It is quite weird that even Chrome browser on Samsung Tablet is not working well with HubSpot. Try creating Deal via Tablet while traveling, the button Next dont even appear, despite me hidding the navigation bar, orientate the naviagtion bar, ma read more

Hello, I recently downgraded from the Marketing Professional plan to the Free plan. When I had the Pro plan active, I had enabled the “Limit logins to allowed IPs” option, which was not disabled during the downgrade to the Free plan. Now I find myse read more

Hi everyone, I’m cleaning up our user/permission setup in HubSpot and I’m a bit lost on what’s “best practice”. I’d love some guidance on how other teams do this. 1. Real permission templates vs. copying from an existing user Right now, when I e read more

How can we bulk delete emails that have been adding in the activities since we have a 2-year retention on email and I need this to also be in the same retetntion schedule. I do not see a way to bulk remove emails in the activities that are older tha read more

I need to set up my 2FA. I've downloaded the hubspot app and have a prompt which says: "You've already set up another 2FA method - to use the Hubspot app, you'll need to log into HubSpot on the web and remove your existing 2FA method. Then start read more

Our only Super Admin has left the company and we no longer have any Super Admins in our portal. I need to be set as Super Admin and have the former employee removed from the account.