My account is going to be updated to new seat-based pricing model next month (current plan: MKT enterprise & Sales professional), I'm wondering how many core seats I will had or if I need to buy additional, what is the pricing for additional cor read more
Hi HubSpot Support, I'm experiencing an issue logging into my HubSpot account associated with the email (google workspace) . I'm not receiving the verification code required to complete the login process. I've already checked my spam and junk f read more
Hi @9mmdigital , If you’re not receiving the HubSpot verification code, even after checking your spam and junk folders, here are a few things to t...read more
Hi there, I have one question. Why, when I send the email, does the recipient see the company name, which is a different company name like we have in our account settings?
Hi @Julianam ,
When you're sending a sales email, the sender appears the same way they would as if you sent a regular email from your inbox. T...read more
Hi all, new-ish to Hubspot - hope I'm in the right group! We've lost some sale people over the past several months; we removed their permissions but they're still listed as users. Is there any reason not to delete them?
Hi @SherryKK ,
Yes, of course, you can find step by step instructions here: https://knowledge.hubspot.com/user-management/deactivate-hubspot-...read more
I am in account settings for the lead object. Under "pipeline rules," there is an option to "require a deal to be created" if the lead is qualified. This setting is currently toggled on, and I don't have the option to turn it off (it's greyed out). read more
Hi @Michael_Black ,
Are you seeing a tool tip when moving your mouse over the toggle? There's typically a hint that explains why it's blocked....read more
Hi, Hope all is well. As we are now into month 9 of using HubSpot and each of the different areas are setup and growing with our teams coming on board. We now have many Lists, Forms, Workflows etc and that starting page for most is a list of every read more
Hi @DJames79 ,
Folders are nice but typically someone forgets to move assets into the correct folders. I'm not aware of a way to make the fold...read more
When I want to set up/edit the Deals Form I do not have all properties available to chose from. When I click on "add property" only 2 groups are shown and within this groups a lot of properties are not shown and therefore can not be selected. This a read more
Hi @AKrobath ,
Deal properties are not supported in forms, see here: https://community.hubspot.com/t5/HubSpot-Ideas/Use-Deal-Properties-in-Fo...read more
I have been using HubSpot for years. Every time a form was submitted to HubSpot, HubSpot would send me an email listing all of the fields filled out and providing a button at the bottom to go directly to the form so I could follow up. I do get the n read more
Hi everyone, Over the past few days, we've been receiving a high volume of audit log alerts titled "Multiple failed logins in the last hour" in our HubSpot account. When we reviewed the audit logs, we found something odd: - Login Type: “Switched b read more
Hello @NKolev ,
When users log in through Single Sign-On (SSO), HubSpot may sometimes interpret session refreshes, timeouts, or activity across...read more
We have a WordPress website built using the Avada theme. One of many websites we have built for our clients. We don't have any different plugins to other website we have that are working just fine. The formns do not get captured and the contact inf read more
Oh I see, I had this problem too, and had to integrate it with make.com just to send all the information to Hubspot, after that, I did the form nativ...read more
Hi, Thanks for the community. I am trying to: change the main email associated with my HubSpot account to a new one but can't find the place to do it anywhere on the site. also change the email associated with a secondary user on the account read more
Hi @KAbdelmessih Maybe this article can help: https://knowledge.hubspot.com/account-management/how-do-i-change-the-email-address-of-a-user ...read more
Hi all, I am having issue setting up my meetings scheduler for some reason. When i sahre the call link with clients it shows only 2 dates available and in my settings it show full week. Really confused what is wrong here, if someone could help p read more
Hi @RMayani
The scheduler relies on free/busy information from your connected calendar. Right now the 13th and 20th of July show as availabl...read more