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SAZY on February 08, 2023
Hi I log in to my company email through the web portal becuase it wanted to many permissions via outlook and started to sync all my personal contacts. So I need to add Hubspot to my online webmail, I log on using this link (with the server name ins read more
0 upvote
1 Reply
Community Manager
February 08, 2023 11:21
Hi @SAZY , Thank you for reaching out to the Community! I wanted to refer you to this knowledge base article which outlines the optio...read more
sbfurman on February 08, 2023
Hi We have a HubSpot for our business, but we are launching a new brand as a subsidiary company of the account we have. Is it possible to create new work flows; contacts etc within a different/sub-sction of my exiting account, or because is a diff read more
0 upvote
3 Replies
Hall of Famer | Partner
February 08, 2023 21:50
Hi @sbfurman , No, unfortunately not. Business units are an Enterprise add-on and multiple brand kits require this add-on: https://knowledge....read more
AWood3 on February 07, 2023
Hello Hubspot, I didn't see a good place to post this so it's going here. We have an orphaned account from a company that we acquired several years ago that I am trying to get access to and subsequently delete. It is no longer a paid account so read more
0 upvote
2 Replies
Member
February 07, 2023 12:44
Thank you! I have submitted the post and look forward to a response from Support.
Solved
CLlanos on February 07, 2023
Hello. I am building multi-client projects in one hubspot account, is it possible to migrate the sites (cms) to new hubspot accounts or manage different accounts from one master account?
1 upvote
2 Replies
Accepted Solution
Thought Leader | Partner
February 07, 2023 11:07
Hi @CLlanos as @danmoyle mentioned, it is not possible to migrate content from one portal to another. Here are a couple of things to note: ...read more
Solved
BamaBoy on February 03, 2023
I'm doing some clean up for a client. I went thru and cleaned up the first 2k records within the contacts/companies. Their account is suppose to check for duplicates again on 2/6 for contacts and 2/13 for companies. Is it possible to have read more
1 upvote
1 Reply
Accepted Solution
Key Advisor | Platinum Partner
February 03, 2023 10:49
Hey @BamaBoy , thanks for reaching out! This is a really good question. As far as I know, the "next scan date" you see from HubSpot is the ear...read more
Solved
RicardoCorai on February 03, 2023
Hi all! I'm configuring my account and I need to know if I must connect my primary email address (Google Workspace) or if I have to create a secondary email address for connecting it to HubSpot. Looks like connecting my primary email address is ver read more
0 upvote
3 Replies
Accepted Solution
February 04, 2023 23:03
Hi @RicardoCorai Are you referring to this access: These are pretty much required in order for HubSpot to do the following: ...read more
cjb007 on February 02, 2023
I already filled out the form a lot of times since that was the process but I haven't received any response. The community manager I talked to didn't understand my problem and now it's been a week that our SUPERADMIN is not working. We need it to be read more
0 upvote
2 Replies
Member
February 03, 2023 05:02
Just to add that we can't access the main account as there are no other email connected to it aside from 1 email that we are using to login.
Launchfire on February 02, 2023
Good morning! My staff was hopeful to use the "Connect your inbox" functionality offered by Hubspot. This component can be connected by clicking "Connect personal email" on Settings > General at the Email tab. Our email is hosted by Googl read more
0 upvote
2 Replies
Participant
February 03, 2023 09:56
Even if you were to create a secondary email, you'd still have to grant full drive access. It almost warrants creating a secondary organization - wh...read more
Solved
behelpful on February 01, 2023
Hi, I am sorry but I did not see the deactivation email I received in January and know all the information is gone. Is there any way to restore the information on my acount, please? Thank you!
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
February 01, 2023 21:21
Hi @behelpful , You can request the recovery of your account by submitting the form at the end of this page: https://knowledge.hubspot.com/ac...read more
Solved
JQuelcutti on February 01, 2023
Hello I am having an issue with how the icons and social images are showing up having used your signature generator. The signature looks fine until I send the email and it comes through like the screenshot below (sent through Outlook 16.69.1). read more
0 upvote
6 Replies
Accepted Solution
Recognized Expert | Diamond Partner
February 07, 2023 02:21
Hi @JQuelcutti , seems that the cells of each icon have an background color - which will be visibile in the client. I've removed it - coul...read more
BBirch on January 31, 2023
We created three new signatures today. And we're hosting the images on Google Drive. We successfully created and added the signatures to our selected clients - Spark, Apple, Outlook. Things looked to be fine for a while, then images stoppped loadin read more
0 upvote
3 Replies
Member
February 01, 2023 06:25
Hi Frank, The image settings are open and public. And all three accounts are working, but with intermittent “outages” where the bio pic and logo do n...read more
ZRyan8 on January 31, 2023
There was an outage on marketing today which has now been resolved. However, I still cannot access my account - nor can colleagues. Having just sent a business critical campaign with 3 further emails to send I am completely stuck and can't see read more
0 upvote
4 Replies
Community Manager
February 03, 2023 10:48
Hi @ZRyan8 , I apologize for any data and business impact this is causing. I wanted to share this help article regarding the message ...read more
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