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Account & Settings

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OphélieHerbaut on December 13, 2024

Licence

Hello, today we have the free tools from HubSpot. I would like to subscribe to the starter marketing platform with a paid license. Will salespeople still be able to continue using free CRM? Or will they also need to have a license?

Reply FREE Starter

0 upvote

1 Reply

Jaycee_Lewis

Community Manager

December 13, 2024 16:22

Hey, @OphélieHerbaut 👋 You are correct. Adding a Marketing Hub Starter subscription won't change the access your sales team has for the tools ...read more

KMDK on December 13, 2024

Can't connect work e-mail

I'm a part of a larger educational institution where I amongst other things teach startups how to get started with CRM, including Hubspot. Entrepreneurs (fx. researches spinning out) with mails coming directly from the educational instituion can't read more

Reply Connected Email

0 upvote

4 Replies

KMDK

Member

December 13, 2024 05:31

Hi Frank, there are noone else than them connected to the accounts? They are admin, they made the accounts.

FBrunelli on December 12, 2024

How to update company logo?

Hello, I can't seem to find out how to update our company logo, that we changed a few months ago. The company logo on the .com domain is correct ( https://logo.clearbit.com/hotiday.com ) but the company logo on the .it domain is still the old one ( read more

Reply File Manager

0 upvote

2 Replies

DLocke9

Member

December 13, 2024 06:13

the logo might still be cached for the .it domain. Have you tried clearing your browser cache or checking if there’s any CDN (like Cloudflare) cachin...read more

CRolfe0 on December 12, 2024

Missing data -- since June 2024

hi -- my contacts and emails have not been coming through since June 24. Can someone help me figure out how to get this in place since until today. It says the email is still currently connect

Reply FREE

0 upvote

6 Replies

CRolfe0

Member

December 13, 2024 00:17

hi Jigar -- I am using a GMail hosted email account, plus chrome extension (trying to access gmail that way to see if it heklps)

Solved

LevVortman on December 12, 2024

Where to start with HubSpot?

Hey HubSpot Community, I’m about to purchase a HubSpot plan and want to optimize the setup process. Could you please help me out? Preparation : What specific data, documents, or templates should I collect from my team/colleague read more

Reply Best Practices

1 upvote

6 Replies

Accepted solution

Gaurav_Aggarwal

Key Advisor | Partner

December 12, 2024 08:24

Hey @LevVortman To ensure a smooth onboarding and configuration for HubSpot, collect the following data, documents, and templates from your te...read more

Solved

wildirishtime on December 11, 2024

three accounts - how to switch between accounts quickly?

I have three businesses I help seperately, all have HubSpot accounts. I think all three are still in free mode, or possibly Starter. I am told that true Single Sign On (SSO) is only available in Enterprise, but there MUST be consultants or HubSp read more

Reply Admin Best Practices FREE Workaround

0 upvote

5 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

December 11, 2024 11:59

Hi @wildirishtime , If you use the same email address in all portals, you can easily switch as described here: https://knowledge.hubspot.com/...read more

Solved

ddolhomut on December 11, 2024

Re-activate my account Hub ID: 144127098

By mistake, I deleted our organization account Hub ID: 144127098 and would need it recovered with all its data pipeline, companies, and Leads

Reply FREE

0 upvote

2 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

December 11, 2024 06:59

Hi @ddolhomut , You have the best chance of a quick recovery by submitting the form at the end of this page: https://knowledge.hubspot.com/ac...read more

ESefaj6 on December 11, 2024

app

Hello, I'm having problems with the display via the app. The “employee responsible for the deal” is not displayed to me, even though it is stored in the system. This employee is shown to me via the browser, but not via the app. Who can help? what i read more

Reply Mobile App

0 upvote

5 Replies

karstenkoehler

Hall of Famer | Partner

December 11, 2024 03:10

@MiaSrebrnjak kannst du hier weiterhelfen?

Solved

SBrooks10 on December 10, 2024

Paid Seats and Custom Permission Sets

Is it possible to give your sales team paid Sales Enterprise Seat AND also give them a custom permission set?

Reply Enterprise

0 upvote

3 Replies

Accepted solution

LouiseHare

Top Contributor | Partner

December 11, 2024 04:38

Hey @SBrooks10 , Just to add to @karstenkoehler 's point here as I had an issue with this only yesterday! For someone to have a permission ...read more

Solved

GJCLAW on December 09, 2024

Why was there no notifications for the forms

Why we were not receiving any forms notifications from 3rd December 2024 onwards? Can please help us to look into that?

Reply Forms

0 upvote

2 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

December 09, 2024 07:45

Hi @GJCLAW , Have you checked in the Options tab of your form (in the form editor) whether the email address is actually added / set up to be ...read more

Solved

PriyankaGotsurv on December 09, 2024

Custom Fitment Score

I want to combine 3 of contact properties and 2 company properties to create fitment score.

Reply Custom Objects

0 upvote

1 Reply

Accepted solution

karstenkoehler

Hall of Famer | Partner

December 09, 2024 07:06

Hi @PriyankaGotsurv , Generally, this is possible with a custom calculation property: https://knowledge.hubspot.com/properties/create-calcula...read more

ADelPino on December 05, 2024

Problem with log in

Hi, I created a new user with this email: soporte@notasmart.com , but I cannot log in. I'm supposed to receive a code, but I never get it. Can you please help me?

Reply FREE

0 upvote

5 Replies

ADelPino

Member

December 06, 2024 20:19

Hi, can you please help me log in to my account? I was able to do so a few days ago, but now I can't.