Account & Settings

How do we change the default brand in a multi brand account. We currently have "Brand 1" as the default brand when we create a deal, but we want "Brand 2" to show up automatically. Unable to change the property as it is a hubspot property. Tried Beitrag ansehen

Hi. After I had a change of email but re invited my member, all my contacts are lost. How do I retrieve my previous contacts on my account?

Hi HubSpot Support, I’m trying to update the login email address on my user and consistently see a generic error. Portal ID: [ID] Current user email: [email 1] New email I want to use: [email 2] Steps to reproduce: Go to Profile & Beitrag ansehen

Suddenly, yesterday, I was not able to log in to my account, which I have had for 5+ years. I had worked in it without issue the night before, and then in the morning, couldn't get back in. Yesterday I went through all of the steps offered for free Beitrag ansehen

Hi everyone, I need some help resolving an issue where I’m unable to add a new user to my account, even though it shows that I have a seat available to allocate. I’ve followed the steps by going into Settings → Account Management → Users & Beitrag ansehen

Não consigo cadastrar um novo usuário, mesmo tendo licença sobrando. Meu plano é o gratuito para até 5 usuários. Não consigo criar "usuário padrão" ou "usuário desenvolvedor". Gostaria de apoio para incluir acesso padrão para nov Beitrag ansehen

I have a free plan (working for a not-for-profit). I have 2 seats on the plan. One is allocated to me and the other is free (it says its available on my account). When I try to allocate it, it doesn't allow me and pushes me to pay. I historicall Beitrag ansehen

It is quite weird that even Chrome browser on Samsung Tablet is not working well with HubSpot. Try creating Deal via Tablet while traveling, the button Next dont even appear, despite me hidding the navigation bar, orientate the naviagtion bar, ma Beitrag ansehen

Hello, I recently downgraded from the Marketing Professional plan to the Free plan. When I had the Pro plan active, I had enabled the “Limit logins to allowed IPs” option, which was not disabled during the downgrade to the Free plan. Now I find myse Beitrag ansehen

Hi everyone, I’m cleaning up our user/permission setup in HubSpot and I’m a bit lost on what’s “best practice”. I’d love some guidance on how other teams do this. 1. Real permission templates vs. copying from an existing user Right now, when I e Beitrag ansehen

How can we bulk delete emails that have been adding in the activities since we have a 2-year retention on email and I need this to also be in the same retetntion schedule. I do not see a way to bulk remove emails in the activities that are older tha Beitrag ansehen

I need to set up my 2FA. I've downloaded the hubspot app and have a prompt which says: "You've already set up another 2FA method - to use the Hubspot app, you'll need to log into HubSpot on the web and remove your existing 2FA method. Then start Beitrag ansehen