Account & Settings

Filter by
  • All labels
  • Academy
  • Admin
  • Ads
  • AMA
  • Analytics Tools
  • Announcement
  • Announcement
  • best practices
  • Billing
  • Blog
  • Calendar
  • Calling
  • Campaigns
  • Chat
  • Companies
  • Connected Email
  • Contacts
  • Conversations
  • CRM
  • CTAs
  • Custom Objects
  • Dashboards
  • Deals
  • Developer
  • Documents
  • Email Deliverability
  • Enterprise
  • Feedback Surveys
  • File Manager
  • Forms
  • Free
  • GDPR
  • Getting Started
  • How-To
  • Integrations
  • Knowledge Base
  • Landing Pages
  • Lists
  • Marketing
  • Marketing Email
  • Marketplace
  • Meetings
  • Mobile App
  • Notifications
  • Payments
  • Playbooks
  • Professional
  • Quick Tutorial
  • Reports
  • Sales
  • SEO
  • Sequences
  • Service
  • Settings
  • Snippets
  • Social Tools
  • Starter
  • Tasks
  • Templates
  • Tickets
  • Video
  • Webinar
  • Website Pages
  • Workaround
  • Workflows
Sort by
Most Recent
  • Most Recent
  • Most Upvoted
  • All
  • Solved
  • No Replies Yet
BamaBoy on February 03, 2023
I'm doing some clean up for a client. I went thru and cleaned up the first 2k records within the contacts/companies. Their account is suppose to check for duplicates again on 2/6 for contacts and 2/13 for companies. Is it possible to have read more
1 upvote
1 Reply
Accepted Solution
Key Advisor | Platinum Partner
February 03, 2023 10:49
Hey @BamaBoy , thanks for reaching out! This is a really good question. As far as I know, the "next scan date" you see from HubSpot is the more
RicardoCorai on February 03, 2023
Hi all! I'm configuring my account and I need to know if I must connect my primary email address (Google Workspace) or if I have to create a secondary email address for connecting it to HubSpot. Looks like connecting my primary email address is ver read more
0 upvote
2 Replies
February 05, 2023 08:13
So, your suggestion is to go ahead and use the primary email address on HubSpot?
cjb007 on February 02, 2023
I already filled out the form a lot of times since that was the process but I haven't received any response. The community manager I talked to didn't understand my problem and now it's been a week that our SUPERADMIN is not working. We need it to be read more
0 upvote
2 Replies
February 03, 2023 05:02
Just to add that we can't access the main account as there are no other email connected to it aside from 1 email that we are using to login.
Launchfire on February 02, 2023
Good morning! My staff was hopeful to use the "Connect your inbox" functionality offered by Hubspot. This component can be connected by clicking "Connect personal email" on Settings > General at the Email tab. Our email is hosted by Googl read more
0 upvote
2 Replies
February 03, 2023 09:56
Even if you were to create a secondary email, you'd still have to grant full drive access. It almost warrants creating a secondary organization - more
behelpful on February 01, 2023
Hi, I am sorry but I did not see the deactivation email I received in January and know all the information is gone. Is there any way to restore the information on my acount, please? Thank you!
0 upvote
1 Reply
Hall of Famer | Partner
February 01, 2023 21:21
Hi @behelpful , You can request the recovery of your account by submitting the form at the end of this page: more
JQuelcutti on February 01, 2023
Hello I am having an issue with how the icons and social images are showing up having used your signature generator. The signature looks fine until I send the email and it comes through like the screenshot below (sent through Outlook 16.69.1). read more
0 upvote
3 Replies
February 06, 2023 08:49
Hello, I have replied to this on multiple occasions with the coding but my response seems to be removed. Please advise on how I can send you the more
BBirch on January 31, 2023
We created three new signatures today. And we're hosting the images on Google Drive. We successfully created and added the signatures to our selected clients - Spark, Apple, Outlook. Things looked to be fine for a while, then images stoppped loadin read more
0 upvote
3 Replies
February 01, 2023 06:25
Hi Frank, The image settings are open and public. And all three accounts are working, but with intermittent “outages” where the bio pic and logo do more
ZRyan8 on January 31, 2023
There was an outage on marketing today which has now been resolved. However, I still cannot access my account - nor can colleagues. Having just sent a business critical campaign with 3 further emails to send I am completely stuck and can't see read more
0 upvote
4 Replies
Community Manager
February 03, 2023 10:48
Hi @ZRyan8 , I apologize for any data and business impact this is causing. I wanted to share this help article regarding the message more
JHerzog6 on January 31, 2023
I have been logged out of my own admin account and blocked from entering. I've been investing my data, information, and analytics with HubSpot over 4 years. I was told the best I can do is post to the community page for potential options. My entire read more
0 upvote
6 Replies
February 02, 2023 08:23
Hello Kristen, When should I expect a follow-up? My newsletter campaign and entire list of contacts have been compromised. Im here to cooperate more
HKirk on January 31, 2023
I have used the Hubspot chat but they could not help me connect my email with my new hubspot account. The system said This email address looks invalid & when I added Advanced Options it didn't like the IMAP 'That domain looks invalid'
0 upvote
1 Reply
Community Manager
February 01, 2023 11:30
Hi @HKirk , Thanks for reaching out! It seems you may have chatted with our sales team since you're a free user. You've come to the more
tedmarx38 on January 31, 2023
New user here. I've set this up with my Exchange business email and it works fine the first time I send an email to someone. However, if I send a second email (not a response, forward etc, but a new email altogether), it's not registering when or read more
0 upvote
3 Replies
Community Manager
February 03, 2023 10:33
Hi @tedmarx38 , Thank you for these details. Can you try each of the suggested steps in this troubleshooting article and let us know more
SSVV on January 31, 2023
Hello, i am new here. I need a solution, for my tasks. In the tasks is a preset with assigned employee. How can i change the preset, so i can see all data, from every one and not only from me. i want that as a preset. Otherwise i have always cli read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
January 31, 2023 07:11
Hi @SSVV , First, remove the assignee filter (1), then save the view (2). After saving, you can both pin the view and make it the default (3/ more
Showing results for 
Search instead for 
Did you mean: 

Looking to start a conversation or ask a question?

Create a post

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.