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  • gauchoplugins on September 16, 2021
    1 Replies
    The dropdown menu doesn't open based on your documentation below. The menu button simply doesn't work to show the dropdown menu to switch accounts. Even in incognito window or after clearing cache it does not work. This is a problem with your we...
    Top Contributor | Diamond Partner
    September 16, 2021 21:27
    Hi @gauchoplugins , So with your email address, are you the users in many accounts? This dropdown will appear only if you are te users in various H...
  • REvans0 on September 16, 2021
    1 Replies
    Hi, Apparently our account was deleted. The Hub ID is 7399881. Can this be reactivated?
    Top Contributor | Diamond Partner
    September 16, 2021 21:16
    Hi @REvans0 , Fill up teh form given at the end of this article: Recover your inactive HubSpot account HubSpot team will connect with you. ...
  • Solved
    AGilani on September 15, 2021
    2 Replies
    Hi, Sorry if this has been answered before. But I need assistance in separating the list of contacts between my two agents. Kevin and Ethan. I don't want contacts created by Ethan to be shown to Kevin, and vice versa. That's it. Both are Sales ...
    September 16, 2021 13:35
    Yes this did it
  • GreySkull on September 14, 2021
    3 Replies
    I understand that we are on a free plan, but I have no other way of resolving this issue. A previous director of our business, who is no longer with our business, has demoted me to a user, and has effectively locked me out of the account. She won'...
    Top Contributor | Diamond Partner
    September 17, 2021 00:47
    Let's wait for a day @GreySkull . If nobody approach you, then tag @/jennysowyrda @/sharonlicari. They are community managers. (remove the slash si...
  • PTomlinson on September 14, 2021
    1 Replies
    I think this may be a software bug at HubSpot's end. Previously, when I've added a new superadmin, and enabled all notifications, they've receive notificiations (just as I do, as the original superadmin). Now, this no longer works. Despite h...
    Community Manager
    September 15, 2021 08:12
    Hey @PTomlinson Thank you for reaching out! Could you please check if all the emails received from are goin...
  • Solved
    ndavis on September 13, 2021
    3 Replies
    When I download a file from hubspot it downloads to one drive. I want to change the default location to my desktop. How do I do that? Everyother app I use downloads to my download directory, but not hubspot. How do I change this behavior?
    HubSpot Employee
    September 15, 2021 11:01
    You're welcome, @ndavis !
  • MMahendran on September 07, 2021
    1 Replies
    One of our team member has left the organization so need to disable the user notifications sent to the user's email account and forward it to another members account.
    Community Manager
    September 08, 2021 02:05
    Hi @MMahendran Welcome to the Community! Each user has to set up their own notifications it's not possible to be set up by other users...
  • PTomlinson on September 07, 2021
    13 Replies
    Hi all, Our company has a multi-person sales team. Each person owns their own contact lists, and they also own companies - so that any new contact at one of 'their' companies is automatically that salesperson's contact. I want the sales team...
    September 08, 2021 00:47
    Yes you got me similar screenshot I needed from your portal for salesperson user. In which I can see what permissions salesperson have currently for ...
  • Solved
    niculeica on September 06, 2021
    2 Replies
    Good day, Any advice on the possibility of using multiple currencies on a Custom Object (out of Deals module)? Say the company's default Currency is USD, and one of the fields (Recurring Revenue Amount) needs to be in EUR. Any chance this co...
    September 06, 2021 01:31
    Hi, @webdew , It would be for a whole Custom Object ~ 500 deals, an entire pipeline. But I understand just the default one can be used. Than...
  • Solved
    MDurkin on September 02, 2021
    2 Replies
    Hi, I've set all cookies across my entire domain to be off in the Data Privacy & Consent > Cookies section of my account. However I'm still seeing the __ptq.gif cookie load on the site in spite of this. Does anyone know why this ...
    September 08, 2021 08:16
    Thanks for explaining @PamCotton . Makes sense! Thanks, Mike.
  • Solved
    s29ers on August 26, 2021
    1 Replies
    Hello I'd appreciate if someone can offer some help on our integrated Google calendar issue. When a client updates or reschedules an appointment on their calendar, our google calendar gets updated as is normal and so does the event in HS. But if t...
    Most Valuable Member
    August 26, 2021 20:47
    Hi @s29ers , As far as I know this is expected behavior for the Google Calendar integration, unfortunately, and I'm not aware of any workaroun...
  • Solved
    Baduist on August 26, 2021
    2 Replies
    Hello, We have a newsletter going oput daily to 100,000 subscribers, and we're getting a lot of responses every day, which we're getting into a gmail inbox. Some of the responses are potential leads inquring about product and should be direc...
    August 31, 2021 05:45
    Thanks, @karstenkohler ! Two questions: 1. Is it possible to track replies if my newsletter is sent from a different newsletter software (i.e...
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