Account & Settings

I find the pop-up message to save changes in the Sales Hub too small, and I've sometimes forgotten to save and then lost all my changes. I think the bottom left is not the best location - it should be in the center of the screen or somewhere where y read more

Hi all, We have a company-level, non-negotiable requirement that no user should be allowed to connect their personal email account(s) to HubSpot - is there any way to block all personal email accounts or (better yet) completely remove the opti read more

How do we change the default brand in a multi brand account. We currently have "Brand 1" as the default brand when we create a deal, but we want "Brand 2" to show up automatically. Unable to change the property as it is a hubspot property. Tried read more

Hi. After I had a change of email but re invited my member, all my contacts are lost. How do I retrieve my previous contacts on my account?

Hi HubSpot Support, I’m trying to update the login email address on my user and consistently see a generic error. Portal ID: [ID] Current user email: [email 1] New email I want to use: [email 2] Steps to reproduce: Go to Profile & read more

Suddenly, yesterday, I was not able to log in to my account, which I have had for 5+ years. I had worked in it without issue the night before, and then in the morning, couldn't get back in. Yesterday I went through all of the steps offered for free read more

Hi everyone, I need some help resolving an issue where I’m unable to add a new user to my account, even though it shows that I have a seat available to allocate. I’ve followed the steps by going into Settings → Account Management → Users & read more

Não consigo cadastrar um novo usuário, mesmo tendo licença sobrando. Meu plano é o gratuito para até 5 usuários. Não consigo criar "usuário padrão" ou "usuário desenvolvedor". Gostaria de apoio para incluir acesso padrão para nov read more

I have a free plan (working for a not-for-profit). I have 2 seats on the plan. One is allocated to me and the other is free (it says its available on my account). When I try to allocate it, it doesn't allow me and pushes me to pay. I historicall read more

It is quite weird that even Chrome browser on Samsung Tablet is not working well with HubSpot. Try creating Deal via Tablet while traveling, the button Next dont even appear, despite me hidding the navigation bar, orientate the naviagtion bar, ma read more

Hello, I recently downgraded from the Marketing Professional plan to the Free plan. When I had the Pro plan active, I had enabled the “Limit logins to allowed IPs” option, which was not disabled during the downgrade to the Free plan. Now I find myse read more

Hi everyone, I’m cleaning up our user/permission setup in HubSpot and I’m a bit lost on what’s “best practice”. I’d love some guidance on how other teams do this. 1. Real permission templates vs. copying from an existing user Right now, when I e read more