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  • RMacTavish on September 24, 2021
    1 Replies
    I created a user for a team members personal email address but was unable to activate it due to activation link expiring before recieving it (spam filter). This invite and user were removed and a new invite and user were create to a team email. ...
    Member | Platinum Partner
    September 24, 2021 07:01
    Hi @RMacTavish , I don't think there is a way to change the account email address. However, there is a way to create a new user with the orig...
  • SStewart9 on September 23, 2021
    1 Replies
    I've invited a new user. When they click the link it asks them to enter a password. They don't have a password so asked for a reset but didn't receive any reset emails. HubSpot have been added to our email allow list
    Top Contributor
    September 23, 2021 09:38
    Hi @SStewart9 - have you tried resetting the password on the user's behalf? Sometimes, I've seen password reset emails get stuck in spam filters, a...
  • magicant on September 22, 2021
    1 Replies
    Hi everyone... Since the 3rd of this month all messages from facebook messenger are no longer coming through... I have disconnected and removed the facebook business integration then re added the integration and tried reconnecting... it allows me t...
    Community Manager
    September 24, 2021 09:11
    Hello @magicant , thank you for the information provided, wanted to check if you had another HubSpot account connected with this Facebook before? T...
  • Rodrigo_Galvan on September 21, 2021
    2 Replies
    Hello! We are in the process of creating new users to use the Free version of the CRM, we were able to create them, however, when trying to add a personal inbox (settings, general, email) we are not able to do so. Sadly the error log is not ...
    September 23, 2021 11:21
    Hi @PamCotton , thank you very much! I have been thinking for a while now, and I dont know if this is true yet so hear me out: since I am not g...
  • gauchoplugins on September 16, 2021
    1 Replies
    The dropdown menu doesn't open based on your documentation below. The menu button simply doesn't work to show the dropdown menu to switch accounts. Even in incognito window or after clearing cache it does not work. This is a problem with your we...
    Top Contributor | Diamond Partner
    September 16, 2021 21:27
    Hi @gauchoplugins , So with your email address, are you the users in many accounts? This dropdown will appear only if you are te users in various H...
  • REvans0 on September 16, 2021
    1 Replies
    Hi, Apparently our account was deleted. The Hub ID is 7399881. Can this be reactivated?
    Top Contributor | Diamond Partner
    September 16, 2021 21:16
    Hi @REvans0 , Fill up teh form given at the end of this article: Recover your inactive HubSpot account HubSpot team will connect with you. ...
  • Solved
    AGilani on September 15, 2021
    2 Replies
    Hi, Sorry if this has been answered before. But I need assistance in separating the list of contacts between my two agents. Kevin and Ethan. I don't want contacts created by Ethan to be shown to Kevin, and vice versa. That's it. Both are Sales ...
    September 16, 2021 13:35
    Yes this did it
  • GreySkull on September 14, 2021
    3 Replies
    I understand that we are on a free plan, but I have no other way of resolving this issue. A previous director of our business, who is no longer with our business, has demoted me to a user, and has effectively locked me out of the account. She won'...
    Top Contributor | Diamond Partner
    September 17, 2021 00:47
    Let's wait for a day @GreySkull . If nobody approach you, then tag @/jennysowyrda @/sharonlicari. They are community managers. (remove the slash si...
  • PTomlinson on September 14, 2021
    1 Replies
    I think this may be a software bug at HubSpot's end. Previously, when I've added a new superadmin, and enabled all notifications, they've receive notificiations (just as I do, as the original superadmin). Now, this no longer works. Despite h...
    Community Manager
    September 15, 2021 08:12
    Hey @PTomlinson Thank you for reaching out! Could you please check if all the emails received from are goin...
  • Solved
    ndavis on September 13, 2021
    3 Replies
    When I download a file from hubspot it downloads to one drive. I want to change the default location to my desktop. How do I do that? Everyother app I use downloads to my download directory, but not hubspot. How do I change this behavior?
    HubSpot Employee
    September 15, 2021 11:01
    You're welcome, @ndavis !
  • MMahendran on September 07, 2021
    1 Replies
    One of our team member has left the organization so need to disable the user notifications sent to the user's email account and forward it to another members account.
    Community Manager
    September 08, 2021 02:05
    Hi @MMahendran Welcome to the Community! Each user has to set up their own notifications it's not possible to be set up by other users...
  • PTomlinson on September 07, 2021
    13 Replies
    Hi all, Our company has a multi-person sales team. Each person owns their own contact lists, and they also own companies - so that any new contact at one of 'their' companies is automatically that salesperson's contact. I want the sales team...
    September 08, 2021 00:47
    Yes you got me similar screenshot I needed from your portal for salesperson user. In which I can see what permissions salesperson have currently for ...
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