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Account & Settings

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Solved

TClegg82 on March 04, 2026

Why can’t I add more custom fields in HubSpot after deleting some?

I have created 10 custom fields and then deleted 4, which should mean i have 4 to use, but its still limiting fucntionatiliy and wont let me do anything. Ive tried incogneto mode and closing down etc and its still not working, can anyone help?

Reply Custom Objects

0 upvote

2 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

March 04, 2026 05:34

Hi @TClegg82 , Have you checked whether these properties are still sitting in the archived tab? Have you checked, too, whether...read more

Solved

KWholesale on March 03, 2026

Unable to change my email on Free tier

I am on a Free tier and I am trying to change my email since I do not have access to my old email. It is give me error and asking to contact customer support, and I cannot reach customer support because I am on free tier. I need to get this issue fi read more

Reply Free

0 upvote

1 Reply

Accepted solution

HubSpotHannah

Participant

March 04, 2026 08:40

Hi KWholesale I've seen this issue before if the new email is already tied to a HubSpot account. Try logging in to HubSpot with your new emai...read more

CFinger on March 03, 2026

Not getting email notifications

I have been struggling to set up my email notifications and I'm at a loss for what to do. I get the email after I import contacts, but not when I have tasks or a daily digest. Here are the things I have done: 1. Made sure my notification sett read more

Reply Free

0 upvote

1 Reply

BérangèreL

Community Manager

March 04, 2026 07:32

Hey @CFinger and welcome, we are delighted to have you here! I just had a look and couldn't see a bounce. Could you please, via DM, share the e...read more

Solved

khangvu1416 on March 03, 2026

Free account access changed after upgrading & cancelling Starter plan

Hi everyone, We started using a HubSpot Free account in early 2025. At that time, we had access to most core tools such as email, deals, invoices, etc. Our setup included: 1 Super Admin 4 Core seats Everything was working normally. Lat read more

Reply Free

0 upvote

5 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

March 03, 2026 05:19

Hi @khangvu1416 , Don't shoot the messenger: There is, as far as I know, no way to restore your previous situation. Yes, the policy around fre...read more

HShukla4 on March 03, 2026

No getting verification code or password reset link on my mail.

Why I don't get verification code or password reset link on my mail which I registered for my hubspot account.

Reply Free

0 upvote

3 Replies

BérangèreL

Community Manager

March 04, 2026 13:11

Hi @HShukla4 , and thanks for sharing these details. I have unbounced this user, you should be all set! Have a lovely day! Bérangère

Solved

Vpages75 on February 26, 2026

Impossible to change nothing

Impossible to change COUNTRY

Reply Starter

0 upvote

5 Replies

Accepted solution

JoeBurchard

Top Contributor | Elite Partner

March 02, 2026 22:43

Contact your account's super admin. This is likely due to your user profile not having permissions to edit that specific property.

Solved

MGreene09 on February 26, 2026

Associate Emails/Activities to Projects

We need to be able to set default activity association rules for Projects like we can with Companies/Contacts/Deals. Project records can miss required context if associations to emails/calls etc aren't accurately logged.

Reply Settings

0 upvote

1 Reply

Accepted solution

karstenkoehler

Hall of Famer | Partner

February 26, 2026 06:54

Hi @MGreene09 , I'm sure the product team is already working on this. In any case, the best place for these kinds of requests is the ideas sec...read more

Solved

RobL26 on February 24, 2026

View Past Emails/Account Activity

Hello all, I have a sales profile with all settings enabled to view other team members emails, notes and activity. After refreshing I still cannot view past activity on my accounts. Is there a setting I am missing?

Reply Enterprise

0 upvote

1 Reply

Accepted solution

Victor_Becerra

HubSpot Alumni

February 24, 2026 18:13

Hi @RobL26 RobL26, Thank you for posting your question! I have 4 knowledge base articles that explain the most common reasons someone “has ...read more

HBlythe5 on February 24, 2026

Not receiving OTP emails

My colleague is not receiving her OTP emails and so can't logon. Has anyone got any ideas how we can get her access? We have added her mobile number to her account but without access we can't change the preferred OTP method. All help gratef read more

Reply Settings

0 upvote

1 Reply

Victor_Becerra

HubSpot Alumni

February 24, 2026 09:55

Hi there @HBlythe5 Thank you for posting your question. I went ahead and unbounced your colleague's email. Please let me know if you need addi...read more

Solved

MvanderMerwe on February 23, 2026

Updating company name and info

Good day, How do I update my company name on my account? Thanks Melony

Reply Starter

0 upvote

2 Replies

Accepted solution

Josh

Recognized Expert | Diamond Partner

February 23, 2026 16:24

Hi @MvanderMerwe , Here's the article on that: https://knowledge.hubspot.com/account-management/update-your-account-name-and-company-informat...read more

MvanderMerwe on February 23, 2026

Not receiving authentication code

Good day, I'm trying to access my free account to upgrade to a starter/professional account. When logging into my account, an authentication code was sent, but I never receive it. I clicked on resend, but still do not receive it. I've checked read more

Reply Notifications

0 upvote

3 Replies

STierney

Community Manager

February 23, 2026 15:32

Hey @MvanderMerwe ! You'll want to click your profile icon in the upper righthand corner of your Community homepage > click "Message." I've al...read more

Solved

MMClavijoLópez on February 23, 2026

Error while trying to change my account's email

Hello! I am new with Hubspot. I have been trying to change the email I use to sign in, but I have been getting an error message " Error No se pudo actualizar la dirección de correo electrónico. Inténtalo de nuevo o introduce una nueva dirección de read more

Reply Free

0 upvote

1 Reply

Accepted solution

Josh

Recognized Expert | Diamond Partner

February 23, 2026 14:00

This usually happens for one of two reasons: The email you’re trying to switch to already exists as a HubSpot user somewhere (another portal, a...read more

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