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Account & Settings

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Solucionado

RB48 on Janeiro 13, 2026

I have a seat available on the free plan but it won't let me allocate to anyone

I have a free plan (working for a not-for-profit). I have 2 seats on the plan. One is allocated to me and the other is free (it says its available on my account). When I try to allocate it, it doesn't allow me and pushes me to pay. I historicall Leia mais

Responder Free

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2 Respostas

Solução Aceita

RB48

Membro

Janeiro 13, 2026 08:46

I solved it so all good - added them as developer and then changed

KGay on Janeiro 12, 2026

Button "NEXT" not showing up in browser when using Table via Chrome Browser

It is quite weird that even Chrome browser on Samsung Tablet is not working well with HubSpot. Try creating Deal via Tablet while traveling, the button Next dont even appear, despite me hidding the navigation bar, orientate the naviagtion bar, ma Leia mais

Responder Professional

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1 Respostas

STierney

Gerente da Comunidade

Janeiro 12, 2026 14:37

Hey @KGay - thanks for posting in the Community! I'm sorry to hear that HubSpot doesn't seem to be working for you while using your tablet. This...Leia mais

Michele_Faccion on Janeiro 08, 2026

Remove IP address login limitation on downgrade

Hello, I recently downgraded from the Marketing Professional plan to the Free plan. When I had the Pro plan active, I had enabled the “Limit logins to allowed IPs” option, which was not disabled during the downgrade to the Free plan. Now I find myse Leia mais

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BérangèreL

Gerente da Comunidade

Janeiro 08, 2026 09:39

Hi @Michele_Faccion and thanks for bringing this to our attention. Sometimes, security settings like IP restrictions can stick around after a pl...Leia mais

Solucionado

PBallerscheff on Janeiro 08, 2026

Permission templates vs copying an existing user

Hi everyone, I’m cleaning up our user/permission setup in HubSpot and I’m a bit lost on what’s “best practice”. I’d love some guidance on how other teams do this. 1. Real permission templates vs. copying from an existing user Right now, when I e Leia mais

Responder Starter

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3 Respostas

Solução Aceita

karstenkoehler

Membro do Hall da Fama | Parceiro

Janeiro 08, 2026 10:45

@PBallerscheff I'm not sure if you can copy permissions from a deactivated user, otherwise yes, that sounds sensible. No, a deactivated use...Leia mais

Solucionado

kfavaloro on Janeiro 07, 2026

Bulk Activities Deletion

How can we bulk delete emails that have been adding in the activities since we have a 2-year retention on email and I need this to also be in the same retetntion schedule. I do not see a way to bulk remove emails in the activities that are older tha Leia mais

Responder Enterprise

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Solução Aceita

DilshadShaikh

Colaborador(a)

Janeiro 08, 2026 13:17

Greetings @kfavaloro , You can achieve this by following: CRM > Contacts > Emails Then: Advance Filter > Activity Date >...Leia mais

Solucionado

KSimpsonSL on Janeiro 05, 2026

Difficulty setting up 2FA

I need to set up my 2FA. I've downloaded the hubspot app and have a prompt which says: "You've already set up another 2FA method - to use the Hubspot app, you'll need to log into HubSpot on the web and remove your existing 2FA method. Then start Leia mais

Responder Settings

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Solução Aceita

karstenkoehler

Membro do Hall da Fama | Parceiro

Janeiro 05, 2026 07:13

Hi @KSimpsonSL , Is there a chance that you used a different authenticator app in the past? It sounds like you're entering codes from a differ...Leia mais

Solucionado

CMauricio on Janeiro 05, 2026

Our only Super Admin has left the company

Our only Super Admin has left the company and we no longer have any Super Admins in our portal. I need to be set as Super Admin and have the former employee removed from the account.

Responder How-To

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Solução Aceita

karstenkoehler

Membro do Hall da Fama | Parceiro

Janeiro 05, 2026 05:28

Hi @CMauricio , You can request help with this issue by submitting the form at the end of this page: https://knowledge.hubspot.com/account-...Leia mais

Solucionado

LesaOL on Janeiro 01, 2026

SSL issue with connecting a root domain

I'm trying to setup hubspot to manage/host my webpages I have build in Hubspot. My domain is registed with Webcentral and current. I was hosting webpages with Godaddy. I what to move over to hubspot but the SSL is not vaildating. I have update Leia mais

Responder Free

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3 Respostas

Solução Aceita

JLucifer

Membro

Janeiro 02, 2026 05:04

This is typically a DNS configuration issue. Please verify that the CNAME and/or A records provided by HubSpot have been added exactly as specified, ...Leia mais

Solucionado

Alex_CH on Dezembro 24, 2025

I'm unable to receive the verification code when trying to log in into my account

I'm trying to log in into my HubSpot account, but I can't receive the verification code. I tried using a different browser and incognito mode, but it didn't help. I checked my email settings to see if there are any filters that may block HubSpot ema Leia mais

Responder Free

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3 Respostas

Solução Aceita

STierney

Gerente da Comunidade

Dezembro 26, 2025 15:39

Hey @Alex_CH - thanks for collaborating on this! I'm so happy we could un-bounce your email to help you regain access to your portal! Shane, Sen...Leia mais

Solucionado

Baileyrl48 on Dezembro 22, 2025

Associating/Linking Two Separate Property Values

Is there a way to associate two values from two different property fields? For example, each of our products has a name, but they also have a number that development and accounting uses that needs to be matched to the prospect. I want to create a Leia mais

Responder Enterprise

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Solução Aceita

SanjayKumar

Orientador(a) | Parceiro Platinum

Dezembro 23, 2025 23:46

Hi @Baileyrl48 , There isn’t a native way in HubSpot to dynamically associate values between two different properties without explicitly defining...Leia mais

Solucionado

LAdams1 on Dezembro 19, 2025

Passkey Error

I set up a passkey when I initially set up the account which would authenticate via app on my phone. Once I upgrade my physical phone, I couldn't authenticate anymore because the verification was from my old phone. I set up a help desk ticket which Leia mais

Responder Free

1 avaliações positivas

3 Respostas

Solução Aceita

HamdanAlzhori

Colaborador(a)

Dezembro 20, 2025 12:35

I have seen this exact loop before, and removing two factor authentication does not always clear passkeys. In my case, the passkey was still t...Leia mais

Solucionado

MODyplo on Dezembro 17, 2025

Account Suspended immediately after signup - Request for Review

Hi HubSpot Community Team, I am writing to request a manual review of my account, which was suspended immediately after I signed up and connected my inbox. Situation: I created this account to set up a CRM for my small business. As soon as I c Leia mais

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4 Respostas

Solução Aceita

RubenBurdin

Top colaborador(a)

Dezembro 18, 2025 14:30

Hi @MODyplo , I know how frustrating this is, especially when it happens right at signup, but Sam’s response is unfortunately the final word in sit...Leia mais

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