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SarahSD on April 17, 2025
When my IT person sets up a redirect ( https://commercialsolarpanelrecycling.com ) to https://www.commercialsolarpanelrecycling.com, my hubspot domain sending permissions are revoked. How can I still send from my domain and have the redirect work read more
0 upvote
1 Reply
Contributor
April 17, 2025 18:04
Hey @SarahSD this issue usually comes down to how your domain is being redirected and how that affects DNS records, especially the ones Hu...read more
TammiTRS on April 17, 2025
  Hello: I am trying to change the contact email for a chatbot that was created by a former employee and attached to our website. I have looked and read and tried everything and I am not able to even get to where I can change it to my ema read more
0 upvote
1 Reply
Member
April 17, 2025 13:06
I need to be able to change this email contact address. I am unable to reply to this message. elabelle no longer is at our company. Thank you...read more
Solved
SS011 on April 17, 2025
Hello, I have a free account, and are wanting to upgrade to the starter customer platform. This is currently charged at £14/month/seat I will be the admin so I need a seat, I also work with a marketing agency, will they need a seat too? As t read more
0 upvote
1 Reply
Accepted solution
Top Contributor | Platinum Partner
April 17, 2025 08:38
Hi @SS011 ! If your marketing agency is a HubSpot Solutions Partner, you can assign them a FREE Partner Seat! They can provide you an access link th...read more
Solved
EMandagie on April 16, 2025
Can I change how my internal team views shared inbox information from a form submission? We have a pretty extensive Hubspot form for our clients to fill out, and we have routed that form to show up in a shared inbox for our team to review. read more
0 upvote
1 Reply
Accepted solution
Top Contributor | Platinum Partner
April 16, 2025 18:14
Hi @EMandagie , At the moment, there’s no way to change how form submissions are formatted in the shared inbox — that layout is fixed and can’...read more
ACreti on April 15, 2025
Hi! For a few days now, user permissions haven't been set correctly. Even during the user activation phase, even if I select the permissions to assign, Hubspot applies standard permissions instead, and I have to customize the user a second time. I read more
1 upvote
3 Replies
Participant | Platinum Partner
April 18, 2025 05:18
Thank you 🙂
Solved
PvPHS on April 15, 2025
Hi everyone, We received a message saying: "Your CONTACT_TO_EMAIL association has a maximum limit of 50,000 associated EMAIL records per CONTACT." In our case, the affected contact is the one linked to our service department’s general email addr read more
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
April 15, 2025 04:36
@PvPHS yes, it would affect all associations – in that case, the route via the HubSpot API is your best course of option, I think.
ejhpm on April 14, 2025
We have an active sync between Dynamics365 and HubSpot for both our D365 Leads and Contacts to HubSpot Contacts. However, because Leads and Contacts are separate in D365, when a Lead is Qualified in D365 and becomes a Contact, both types of records read more
Member
April 15, 2025 14:02
We would prefer not to use another app as a workaround. We are looking for a solution through HubSpot to merge information where necessary and captu...read more
Noakesta on April 14, 2025
Good afternoon, I've been experiencing issues with logging into my Hubspot account this afternoon. Initally, I was met with a prompt requesting that I use a one-time log-in link however this email never arrived. I've troubleshooted multiple read more
0 upvote
1 Reply
Community Manager
April 14, 2025 16:31
Hi @Noakesta ! Welcome to the Community-- happy to have you here 😊 The message indicates that HubSpot merged two of its platforms, Sideki...read more
Solved
SSherriden on April 11, 2025
I am on a free account, as the only user, I tried to create/add a team mate but they never get the code or an email from Hubspot with the code on but yet I can email clients from hubspot and her email is the same format as my one. totally stuck and read more
1 upvote
1 Reply
Accepted solution
Key Advisor | Elite Partner
April 11, 2025 14:15
Hi @SSherriden ! I hope we can overcome this frustration. I did a search for other users who have had this issue in the past. This article ca...read more
Solved
LSøvasli on April 11, 2025
Hi, My company sells products to both B2B and B2C. We would like both records to be defined as customers. A Business and an Individual needs different unique identifiers. Example: Organizational number for Businesses and personal ID number for read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
April 11, 2025 02:28
Hi @LSøvasli , Sure, you can have two different IDs for this case. In both cases, you would create a custom property and, in the property set ...read more
Solved
NMedici on April 10, 2025
I try to copy and paste the link of a company that I want to add to my records. Now it gives me an error saying " I domini (apple.com) non corrispondono agli URL dei siti web. Rimuovi qualsiasi cosa non faccia parte del dominio ( https:// apple. read more
0 upvote
5 Replies
Accepted solution
Hall of Famer | Partner
April 10, 2025 10:51
Hello @NMedici It sounds like you're referring to the sunset of HubSpot Insights: https://knowledge.hubspot.com/object-settings/hubspot-ins...read more
Solved
AWalls on April 10, 2025
Is it just me who finds this update annoying—where HubSpot removed the option to click the HS logo in the top-left corner to go to the homepage? We have so many users who are frustrated about this change. Are there any good solutions for creatin read more
0 upvote
6 Replies
Accepted solution
Hall of Famer | Partner
April 10, 2025 09:01
@AWalls if you're opted into the "HubSpot Home Page" beta, then I'd assume the house icon below replaces that behavior. If you want to double check...read more
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