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  • jhsbaker on September 27, 2021
    1 Replies
    Hello community, I'm using sequences for email outreach for our B2B SaaS company. I want to set up my account so that if a user clicks on one of the links in the emails (use cases and demo videos) that I get an automated email or a pop-up al...
    Most Valuable Member
    September 27, 2021 22:03
    Hi @jhsbaker , A contact-based workflow to accomplish this could look like this: The link in the email body will direct you st...
  • Mklein1 on September 27, 2021
    1 Replies
    Hi all, I am investigating whether Hubspot could be a suitable tool for us in the near future to use. We have a total of 10 webshops for plastic sheet material and are active in 6 different countries. Is it possible to manage multiple webshops i...
    Recognized Expert | Platinum Partner
    September 27, 2021 08:34
    Hi @Mklein1 , You can add multiple eCommerce connections to HubSpot, but to accurately separate the different brands, I believe you would want...
  • Jayeshurath on September 27, 2021
    0 Replies
    Team members login/log out timestamps: Use case: A teammate mentioned that a c onversation got assigned to him when he is away. There is no way I can confirm if his status was away when the conversation was assigned, isn't it? We have to rely ...
  • RMacTavish on September 24, 2021
    1 Replies
    I created a user for a team members personal email address but was unable to activate it due to activation link expiring before recieving it (spam filter). This invite and user were removed and a new invite and user were create to a team email. ...
    Member | Platinum Partner
    September 24, 2021 07:01
    Hi @RMacTavish , I don't think there is a way to change the account email address. However, there is a way to create a new user with the orig...
  • SStewart9 on September 23, 2021
    3 Replies
    I've invited a new user. When they click the link it asks them to enter a password. They don't have a password so asked for a reset but didn't receive any reset emails. HubSpot have been added to our email allow list
    Top Contributor
    September 27, 2021 12:03
    Hi there. Has HubSpot support team weighed in on this when you've reached out? I think they would be the best place to troubleshoot a specific acco...
  • magicant on September 22, 2021
    2 Replies
    Hi everyone... Since the 3rd of this month all messages from facebook messenger are no longer coming through... I have disconnected and removed the facebook business integration then re added the integration and tried reconnecting... it allows me t...
    September 26, 2021 08:26
    Helo, I have exactly the same issue. It's my first HubSpot account, and I'm trying to integrate it with messenger, but it doesn't work. Is this beca...
  • Rodrigo_Galvan on September 21, 2021
    2 Replies
    Hello! We are in the process of creating new users to use the Free version of the CRM, we were able to create them, however, when trying to add a personal inbox (settings, general, email) we are not able to do so. Sadly the error log is not ...
    September 23, 2021 11:21
    Hi @PamCotton , thank you very much! I have been thinking for a while now, and I dont know if this is true yet so hear me out: since I am not g...
  • gauchoplugins on September 16, 2021
    1 Replies
    The dropdown menu doesn't open based on your documentation below. The menu button simply doesn't work to show the dropdown menu to switch accounts. Even in incognito window or after clearing cache it does not work. This is a problem with your we...
    Top Contributor | Diamond Partner
    September 16, 2021 21:27
    Hi @gauchoplugins , So with your email address, are you the users in many accounts? This dropdown will appear only if you are te users in various H...
  • REvans0 on September 16, 2021
    1 Replies
    Hi, Apparently our account was deleted. The Hub ID is 7399881. Can this be reactivated?
    Top Contributor | Diamond Partner
    September 16, 2021 21:16
    Hi @REvans0 , Fill up teh form given at the end of this article: Recover your inactive HubSpot account HubSpot team will connect with you. ...
  • Solved
    AGilani on September 15, 2021
    2 Replies
    Hi, Sorry if this has been answered before. But I need assistance in separating the list of contacts between my two agents. Kevin and Ethan. I don't want contacts created by Ethan to be shown to Kevin, and vice versa. That's it. Both are Sales ...
    September 16, 2021 13:35
    Yes this did it
  • GreySkull on September 14, 2021
    3 Replies
    I understand that we are on a free plan, but I have no other way of resolving this issue. A previous director of our business, who is no longer with our business, has demoted me to a user, and has effectively locked me out of the account. She won'...
    Top Contributor | Diamond Partner
    September 17, 2021 00:47
    Let's wait for a day @GreySkull . If nobody approach you, then tag @/jennysowyrda @/sharonlicari. They are community managers. (remove the slash si...
  • PTomlinson on September 14, 2021
    1 Replies
    I think this may be a software bug at HubSpot's end. Previously, when I've added a new superadmin, and enabled all notifications, they've receive notificiations (just as I do, as the original superadmin). Now, this no longer works. Despite h...
    Community Manager
    September 15, 2021 08:12
    Hey @PTomlinson Thank you for reaching out! Could you please check if all the emails received from are goin...
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