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TammiTRS on July 08, 2025
Currently we are able to track Emails, Calls, Meetings and Notes. I would like to create a new Activity - Shop Visits. Is it possible to create a new Activity subject? Thank you. Tammi Richardson
0 upvote
1 Reply
Top Contributor | Platinum Partner
July 08, 2025 20:58
Hi @TammiTRS , If you want to track when a contact visits your online shop, you won’t be able to create a new custom activity type like “Shop...read more
RBronikowski on July 08, 2025
We currently get notifications when anyone on the email thread opens the email. Is there a way to receive notifications only when the client opens the email, rather than our internal team?
0 upvote
1 Reply
Hall of Famer | Partner
July 08, 2025 15:10
Hi @RBronikowski , Unfortunately not, no. This is due to how sales email tracking works, with a small element that is being loaded by the emai...read more
huadmin on July 08, 2025
Hi, One of our user got locked as he couldn't figure our on how to login through MFA and mobile app, he kept trying but then got locked. We tried requesting for password reset but did not receive any email from Hubspot. We deleted his u read more
0 upvote
1 Reply
Top Contributor
July 08, 2025 11:49
Here are a few steps you can try: For the recreated user, manually resend the invitation: Go to Settings > Users & Teams > [User Name] &g...read more
Solved
TVaz on July 03, 2025
Hi community, I’m trying to get a more holistic view of my deals by including a Company property (e.g., segment) directly in the Deal record. I know it’s possible to copy Company properties to Deal properties using workflows, but I’m wondering: read more
0 upvote
4 Replies
Accepted solution
Recognized Expert | Diamond Partner
July 03, 2025 06:45
Hi @TVaz , Yes. You can use sync properties for that. The specific instructions on how to use them are here.
Solved
whiteshadow on July 02, 2025
Hello HubSpot Support, I'm experiencing an issue when trying to log into my account. I'm not receiving the login email link, even though I’ve followed all the steps mentioned in this article: https://knowledge.hubspot.com/marketing-email/not-recei read more
0 upvote
2 Replies
Accepted solution
Top Contributor | Gold Partner
July 03, 2025 06:17
HI @whiteshadow , Since you've already tried all the basic troubleshooting steps, the best next step is to fill out the account recovery form pro...read more
Solved
LTinnefeld on June 30, 2025
https://community.hubspot.com/t5/HubSpot-Ideas/Add-Filtering-Options-for-BCC-Inbox-Archiving-to-Improve/idi-p/1171057#M214763
1 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
June 30, 2025 05:29
Hi @LTinnefeld , The best place for these kinds of requests is the HubSpot Ideas section of the community. These requests submitted to t...read more
Solved
OMcKee9 on June 27, 2025
Has anyone come across the issue of a contact record being given a value in this field above 0 after you import it into HubSpot? The record hasn't been sent anything so how can HubSpot give it a score above 0? Does anyone know outside of email read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
June 27, 2025 10:23
Hi @OMcKee9 , HubSpot retains some information email interactions (e.g. opt-outs) even after deleting a contact. Is there a chance that these ...read more
Solved
AWalls on June 24, 2025
What I’ve understood after sime testing of the Breeze Copilot is that when I enable "Give users access to generative AI tools and features," I also have to enable access to CRM data, Conversation data, and File data —otherwise, Copilot can’t ev read more
0 upvote
7 Replies
Accepted solution
Contributor | Platinum Partner
June 26, 2025 02:15
OK, I have done troubleshooting for HubSpot. To get Copilot to work, both CRM data and Conversation data need to be enabled under AI settings . ...read more
Solved
VoThiThao on June 23, 2025
My account is going to be updated to new seat-based pricing model next month (current plan: MKT enterprise & Sales professional), I'm wondering how many core seats I will had or if I need to buy additional, what is the pricing for additional cor read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
June 23, 2025 07:20
Hi @VoThiThao , You can find that information here: https://legal.hubspot.com/hubspot-product-and-services-catalog (page search for "Addit...read more
Solved
9mmdigital on June 20, 2025
Hi HubSpot Support, I'm experiencing an issue logging into my HubSpot account associated with the email (google workspace) . I'm not receiving the verification code required to complete the login process. I've already checked my spam and junk f read more
0 upvote
1 Reply
Accepted solution
Top Contributor | Gold Partner
June 21, 2025 14:24
Hi @9mmdigital , If you’re not receiving the HubSpot verification code, even after checking your spam and junk folders, here are a few things to t...read more
Solved
Julianam on June 20, 2025
Hi there, I have one question. Why, when I send the email, does the recipient see the company name, which is a different company name like we have in our account settings?
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
June 20, 2025 11:00
Hi @Julianam , When you're sending a sales email, the sender appears the same way they would as if you sent a regular email from your inbox. T...read more
Solved
SherryKK on June 19, 2025
Hi all, new-ish to Hubspot - hope I'm in the right group! We've lost some sale people over the past several months; we removed their permissions but they're still listed as users. Is there any reason not to delete them?
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
June 20, 2025 00:02
Hi @SherryKK , Yes, of course, you can find step by step instructions here: https://knowledge.hubspot.com/user-management/deactivate-hubspot-...read more
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