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MMuhl on June 28, 2022
Hi, I can't edit/change the exchange rate manually. I receive the following error. Any idea what's wrong? I want to set the exchange rate to 1
0 upvote
2 Replies
Participant
June 28, 2022 13:03
Hello, I tried all of the above, but the problem still exist.
APadley-Hyam on June 28, 2022
I have recently joined hubspot and want to upload company branding details but when I try I get this error: Your file uploader has been suspended while we carry out some additional checks. I was asked to verify my identity before and did so. I read more
0 upvote
1 Reply
Hall of Famer | Partner
June 28, 2022 04:07
Hi @APadley-Hyam , HubSpot has automated systems for detecting fraudulent activity and overall making sure that all users are following the ac...read more
JGayman on June 28, 2022
The snippets created by anyone in my team are visible for everyone except for one of the three free accounts. The colleague can see 3 of our oldest sniuppets, but not any of the snippets created or adjusted since that day. We've tried both read more
0 upvote
1 Reply
Key Advisor | Diamond Partner
June 28, 2022 05:31
@JGayman this may seem like a silly question, and I apologize. However I've made this mistake before so I'm sharing it with you now. Is the team me...read more
Solved
EDEXY on June 28, 2022
hi i changed my email and am still receiving notifications to my old email how can i update the notification to be sent to the new email
0 upvote
7 Replies
Accepted Solution
Hall of Famer | Partner
June 28, 2022 01:55
Hi @EDEXY , This is unusual. Please don't get this the wrong way, skill levels of community members vary. Did you follow these exact ste...read more
chribba_021 on June 28, 2022
Hi, when logging into hubspot i come to a new portal id (newer than my og) I have a old portal and i have the id for this but i cant log into it or access it. What can i do?
0 upvote
1 Reply
Community Manager
June 28, 2022 07:15
Hi @chribba_021 , Thanks for reaching out! I would like to refer you to this knowledge base here with details on how to log in to ...read more
MWilliams27 on June 27, 2022
I went into Customerize the create a company form. However it is telling me I do not have permission to make changes. What do you have to do to get permission. As far as my boss knows, nothing was put in place that I would not be able to make chang read more
0 upvote
1 Reply
Key Advisor | Diamond Partner
June 28, 2022 05:34
@MWilliams27 You can learn about changing permissions in HubSpot here . If you're not a superadmin, you can end up with very specific access permi...read more
guronus on June 26, 2022
Hi! How to switch OFF the defaulf phone number formatting ? It's a good feature nut for me it makes a lot of problem
0 upvote
2 Replies
Member
June 27, 2022 03:29
CateDuarte , thanks for you try. Sure i do it. But it is terrible to do it in every line!! I'm tired to do this. This new feature made a lot of...read more
JPeebles3 on June 24, 2022
Hello, My situation is as follows, I have an existing business phone number, I want to use it for both inbound and outbound calling, how do I do that? To be clear I want to be able to have hubspot open, and if I get a call to my business number, I read more
0 upvote
1 Reply
Community Manager
June 24, 2022 15:37
Hello @JPeebles3 ! That's a great question! Currently inbound calling allows a single inbound number to be forwarded to a single number of the u...read more
RBatisto on June 23, 2022
No one on our team is receiving notifications when a chat is started on our website. It appears that our settings within Hubspot are correct, but nothing pulls through to email, or mobile. We've even tried to add slack for notifications and had no l read more
0 upvote
3 Replies
Community Manager
June 24, 2022 12:14
Hi @RBatisto , Sure! Live chat allows your website visitors to connect directly with your team, while a chatbot is a bot that sends a ser...read more
Solved
RMurphy2 on June 23, 2022
I was unable to log in to my account before it was deactivated. I will have started a new role and desperately need to regain access to Hubspot. Is there any way I can have my account reinstated? My Hub ID is 2824193. Thank you for the suppor read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
June 23, 2022 08:30
Hi @RMurphy2 , You can request the recovery of your account by submitting the form at the end of this article: https://knowledge.hubspot.com/...read more
LLang8 on June 22, 2022
Hi, I would like to know 1.whether all users, even if they are not super administrators, can see the information of all customers? and they can assign customers between members at will? 2.Is it possible for every user to export and save all read more
0 upvote
1 Reply
Hall of Famer | Partner
June 22, 2022 21:20
Hi @LLang8 , There are permissions which you can set for each user: Edit user permissions Regarding 1, this depends on the contact acc...read more
MMarkovic on June 22, 2022
Hi there! I have a problem creating the deal property. When I come to 2nd step, I cannot select the field type. Below is a screenshot. Thanks in advance, Marija
0 upvote
3 Replies
Community Manager
June 23, 2022 06:05
Hi @MMarkovic , You're very welcome! I am unable to reproduce this error in your portal (please see the property "Community Test" in you...read more
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