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HTran76 on May 20, 2025
Hi, my colleague doesn't receive Hubspot verification code through her email when trying to log into Hubspot - May I ask if you can check whether it's bounced from your side and send her the resubscription email? uyen.dao@arches-global.com
0 upvote
1 Reply
Recognized Expert
May 20, 2025 07:55
Hi @HTran76 This is a community of volunteers. I recommend reaching out to HubSpot Support via your portal and would recommend not sharing y...read more
Solved
PSkinnerTech on May 19, 2025
Problem: Our website is hosted via Wordpress. Everytime we add the A Records to our DNS, our website stops working. I was able to add the CNAME to it, but not the A Records. Question: How can I complete the primary domain setup without adding read more
Accepted solution
Recognized Expert
May 19, 2025 15:58
If your actual website is hosted outside of HubSpot you can not connect your main domain. Instead you will have to connect a sub-domain to host HubSpo...read more
ARasheed76 on May 19, 2025
Hi, I'm the admin of a free HubSpot portal. After migrating our domain email from Gmail to Microsoft 365, some of our users are no longer receiving HubSpot notification or login emails. Their HubSpot accounts already exist (e.g. Ashish@OnBenchMark.c read more
0 upvote
1 Reply
Community Manager
May 19, 2025 05:29
Hi @ARasheed76 , Thanks for reaching out to the Community! As per your request I have unbounced all 3 email addresses. You all should ...read more
Solved
JRGies on May 13, 2025
I have a client that wants me to use his instance of Hubspot. I have tried to set up my account there but hubspot is trying to set it up so that it uses my Instance of hubspot. How can I use the clients email to set up a separate access to their read more
0 upvote
5 Replies
Accepted solution
Hall of Famer | Partner
May 14, 2025 00:04
Hi @JRGies , They would simply have to add you as a user: https://knowledge.hubspot.com/account-management/add-and-remove-users Once t...read more
Solved
AMartak on May 09, 2025
Hi, We have a signature made from the HubSpot template and experience some issues, namely: 1. Sometimes the images and icons in the signature do not get displayed unless the recipient manually displays them 2. In e-mail chains, the signature fe read more
0 upvote
2 Replies
Accepted solution
Recognized Expert | Diamond Partner
May 09, 2025 11:05
Hi @AMartak , Regarding the first issue: this is based on the recipient's email client settings in most cases. It is common for the settings t...read more
Solved
JBell342 on May 09, 2025
Hello All, I am looking for some help and I wondered if you would know a solution for my issue. We currently cannot seem to figure out a way to do this with workflows, other than using something external like Zapier or Boomi. Scenario: Our read more
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
May 09, 2025 05:01
Hi @JBell342 , The key to this is setting up one workflow per day / person and leveraging the workflow working hours feature: https://knowled...read more
MKeith9 on May 08, 2025
Hi There! I can't login to my Hubspot account because I'm not receiving the verification code. I have checked spam and junk emails, checked my O365 Quarantine, added every Hubspot domain to my Safe list, tried the Forgot My Password link (that read more
0 upvote
2 Replies
Community Manager
May 12, 2025 10:52
Hello @MKeith9 , and thank you for the heads-up, @JessicaBaskey . I can confirm the email bounced, and I have since unbounced it. Everyt...read more
Solved
Happiest4 on May 08, 2025
Hi community, We use Google auth for sign in on our account and have since changed the Google domain, so Hubspot prevents sign in. we can't sign in to raise it with Hubspot support. How might we resolve this? We are using a trial/free ac read more
0 upvote
2 Replies
Accepted solution
Community Manager
May 08, 2025 03:03
Hi @Happiest4 and welcome, it's a pleasure to have you here! 🤗 Thank you for reaching out to the HubSpot Community! I have found a similar p...read more
Solved
drewwhis on May 07, 2025
Has anyone run into this issue/solved this issue? A HubSpot user signs up with their Apple ID (Sign in with Apple) and uses "Hide My Email" to create their account with an "@privaterelay.appleid.com" email address. When the user tries to log read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
May 08, 2025 00:13
Hi @drewwhis , Step 1 here would be to work through these troubleshooting steps: https://knowledge.hubspot.com/marketing-email/not-receiving-...read more
Solved
DriveYourAceOff on May 07, 2025
Hello, I need to know how to change the starting invoice number for our invoices. I know how, but it won't let me go back to where I need to. Here is my issue. I wanted to change the starting number to 250501, but accidently changed it to 2500501 a read more
0 upvote
3 Replies
Accepted solution
Top Contributor
May 07, 2025 15:11
You can try to see if you can modify that initial invoice number via the API. The API request to pull the list of existing invoices could look li...read more
Solved
BJordan36 on April 29, 2025
I have set up all of my DNS records between Hubspot and my domain provider. However, when I go back to Hubspot to confirm all of the records have been entered properly and propogated, I click on the continue button for "Setup for www.website.com i read more
0 upvote
3 Replies
Accepted solution
Recognized Expert | Platinum Partner
April 29, 2025 13:40
Hi @BJordan36 - If you log in the next day and you see "Ready to be continued" again, this is an indication that something is not correct w...read more
BBetts0 on April 28, 2025
Hi There, I have created a HubSpot Account and I am trying to log into it, I am not receiving the email because it looks like that there needs to be some hubspot emails allowlisted forst which may not have been done previously. But I cannot get read more
0 upvote
3 Replies
Community Manager
April 29, 2025 03:52
Hi @BBetts0 , Thanks for the details! It looks like you might have inadvertently unsubscribed from all HubSpot communications, and tha...read more
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