Hi, my colleague doesn't receive Hubspot verification code through her email when trying to log into Hubspot - May I ask if you can check whether it's bounced from your side and send her the resubscription email? uyen.dao@arches-global.com
Hi @HTran76
This is a community of volunteers. I recommend reaching out to HubSpot Support via your portal and would recommend not sharing y...read more
Problem: Our website is hosted via Wordpress. Everytime we add the A Records to our DNS, our website stops working. I was able to add the CNAME to it, but not the A Records. Question: How can I complete the primary domain setup without adding read more
If your actual website is hosted outside of HubSpot you can not connect your main domain. Instead you will have to connect a sub-domain to host HubSpo...read more
Hi, I'm the admin of a free HubSpot portal. After migrating our domain email from Gmail to Microsoft 365, some of our users are no longer receiving HubSpot notification or login emails. Their HubSpot accounts already exist (e.g. Ashish@OnBenchMark.c read more
I have a client that wants me to use his instance of Hubspot. I have tried to set up my account there but hubspot is trying to set it up so that it uses my Instance of hubspot. How can I use the clients email to set up a separate access to their read more
Hi, We have a signature made from the HubSpot template and experience some issues, namely: 1. Sometimes the images and icons in the signature do not get displayed unless the recipient manually displays them 2. In e-mail chains, the signature fe read more
Hi @AMartak ,
Regarding the first issue: this is based on the recipient's email client settings in most cases. It is common for the settings t...read more
Hello All, I am looking for some help and I wondered if you would know a solution for my issue. We currently cannot seem to figure out a way to do this with workflows, other than using something external like Zapier or Boomi. Scenario: Our read more
Hi @JBell342 ,
The key to this is setting up one workflow per day / person and leveraging the workflow working hours feature: https://knowled...read more
Hi There! I can't login to my Hubspot account because I'm not receiving the verification code. I have checked spam and junk emails, checked my O365 Quarantine, added every Hubspot domain to my Safe list, tried the Forgot My Password link (that read more
Hi community, We use Google auth for sign in on our account and have since changed the Google domain, so Hubspot prevents sign in. we can't sign in to raise it with Hubspot support. How might we resolve this? We are using a trial/free ac read more
Hi @Happiest4 and welcome, it's a pleasure to have you here! 🤗 Thank you for reaching out to the HubSpot Community! I have found a similar p...read more
Has anyone run into this issue/solved this issue? A HubSpot user signs up with their Apple ID (Sign in with Apple) and uses "Hide My Email" to create their account with an "@privaterelay.appleid.com" email address. When the user tries to log read more
Hi @drewwhis ,
Step 1 here would be to work through these troubleshooting steps: https://knowledge.hubspot.com/marketing-email/not-receiving-...read more
Hello, I need to know how to change the starting invoice number for our invoices. I know how, but it won't let me go back to where I need to. Here is my issue. I wanted to change the starting number to 250501, but accidently changed it to 2500501 a read more
You can try to see if you can modify that initial invoice number via the API. The API request to pull the list of existing invoices could look li...read more
I have set up all of my DNS records between Hubspot and my domain provider. However, when I go back to Hubspot to confirm all of the records have been entered properly and propogated, I click on the continue button for "Setup for www.website.com i read more
Hi @BJordan36 -
If you log in the next day and you see "Ready to be continued" again, this is an indication that something is not correct w...read more
Hi There, I have created a HubSpot Account and I am trying to log into it, I am not receiving the email because it looks like that there needs to be some hubspot emails allowlisted forst which may not have been done previously. But I cannot get read more