Account & Settings

Filter by
  • All labels
  • Academy
  • Admin
  • ads
  • AMA
  • Analytics Tools
  • Announcement
  • Announcement
  • Best Practices
  • Billing
  • Blog
  • Calendar
  • Calling
  • Campaigns
  • Chat
  • Companies
  • Connected Email
  • Contacts
  • Conversations
  • CRM
  • CTAs
  • Custom Objects
  • Dashboards
  • Deals
  • Developer
  • Documents
  • Email Deliverability
  • Enterprise
  • Feedback Surveys
  • File Manager
  • Forms
  • Free
  • GDPR
  • Getting Started
  • How-To
  • Integrations
  • Knowledge Base
  • Landing Pages
  • Lists
  • Marketing
  • Marketing Email
  • Marketplace
  • Meetings
  • Mobile App
  • Notifications
  • Payments
  • Playbooks
  • Professional
  • Quick Tutorial
  • Reports
  • Sales
  • SEO
  • Sequences
  • Service
  • Settings
  • SMS
  • SNA
  • Snippets
  • Social Tools
  • Starter
  • Tasks
  • Templates
  • Tickets
  • TOS
  • video
  • Webinar
  • Website Pages
  • Workaround
  • Workflows
Sort by
Most Recent
  • Most Recent
  • Most Upvoted
State
All
  • All
  • Solved
  • Unsolved
  • No Replies Yet
VoThiThao on June 23, 2025
My account is going to be updated to new seat-based pricing model next month (current plan: MKT enterprise & Sales professional), I'm wondering how many core seats I will had or if I need to buy additional, what is the pricing for additional cor read more
0 upvote
1 Reply
Hall of Famer | Partner
June 23, 2025 07:20
Hi @VoThiThao , You can find that information here: https://legal.hubspot.com/hubspot-product-and-services-catalog (page search for "Addit...read more
9mmdigital on June 20, 2025
Hi HubSpot Support, I'm experiencing an issue logging into my HubSpot account associated with the email (google workspace) . I'm not receiving the verification code required to complete the login process. I've already checked my spam and junk f read more
0 upvote
1 Reply
Top Contributor | Gold Partner
June 21, 2025 14:24
Hi @9mmdigital , If you’re not receiving the HubSpot verification code, even after checking your spam and junk folders, here are a few things to t...read more
Solved
Julianam on June 20, 2025
Hi there, I have one question. Why, when I send the email, does the recipient see the company name, which is a different company name like we have in our account settings?
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
June 20, 2025 11:00
Hi @Julianam , When you're sending a sales email, the sender appears the same way they would as if you sent a regular email from your inbox. T...read more
Solved
SherryKK on June 19, 2025
Hi all, new-ish to Hubspot - hope I'm in the right group! We've lost some sale people over the past several months; we removed their permissions but they're still listed as users. Is there any reason not to delete them?
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
June 20, 2025 00:02
Hi @SherryKK , Yes, of course, you can find step by step instructions here: https://knowledge.hubspot.com/user-management/deactivate-hubspot-...read more
Solved
Michael_Black on June 17, 2025
I am in account settings for the lead object. Under "pipeline rules," there is an option to "require a deal to be created" if the lead is qualified. This setting is currently toggled on, and I don't have the option to turn it off (it's greyed out). read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
June 17, 2025 13:00
Hi @Michael_Black , Are you seeing a tool tip when moving your mouse over the toggle? There's typically a hint that explains why it's blocked....read more
Solved
DJames79 on June 16, 2025
Hi, Hope all is well. As we are now into month 9 of using HubSpot and each of the different areas are setup and growing with our teams coming on board. We now have many Lists, Forms, Workflows etc and that starting page for most is a list of every read more
Accepted solution
Hall of Famer | Partner
June 16, 2025 08:09
Hi @DJames79 , Folders are nice but typically someone forgets to move assets into the correct folders. I'm not aware of a way to make the fold...read more
Solved
AKrobath on June 13, 2025
When I want to set up/edit the Deals Form I do not have all properties available to chose from. When I click on "add property" only 2 groups are shown and within this groups a lot of properties are not shown and therefore can not be selected. This a read more
0 upvote
14 Replies
Accepted solution
Hall of Famer | Partner
June 13, 2025 06:54
Hi @AKrobath , Deal properties are not supported in forms, see here: https://community.hubspot.com/t5/HubSpot-Ideas/Use-Deal-Properties-in-Fo...read more
Solved
CEOSEOINC on June 13, 2025
I have been using HubSpot for years. Every time a form was submitted to HubSpot, HubSpot would send me an email listing all of the fields filled out and providing a button at the bottom to go directly to the form so I could follow up. I do get the n read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
June 13, 2025 02:27
Hi @CEOSEOINC , Could you be more specific with this? @CEOSEOINC wrote: I do get the notification email, but not the fully filled e...read more
Solved
NKolev on June 12, 2025
Hi everyone, Over the past few days, we've been receiving a high volume of audit log alerts titled "Multiple failed logins in the last hour" in our HubSpot account. When we reviewed the audit logs, we found something odd: - Login Type: “Switched b read more
0 upvote
1 Reply
Accepted solution
Top Contributor | Gold Partner
June 12, 2025 04:23
Hello @NKolev , When users log in through Single Sign-On (SSO), HubSpot may sometimes interpret session refreshes, timeouts, or activity across...read more
Solved
SimonW on June 10, 2025
We have a WordPress website built using the Avada theme. One of many websites we have built for our clients. We don't have any different plugins to other website we have that are working just fine. The formns do not get captured and the contact inf read more
0 upvote
4 Replies
Accepted solution
Participant | Diamond Partner
June 11, 2025 11:22
Oh I see, I had this problem too, and had to integrate it with make.com just to send all the information to Hubspot, after that, I did the form nativ...read more
Solved
KAbdelmessih on June 09, 2025
Hi, Thanks for the community. I am trying to: change the main email associated with my HubSpot account to a new one but can't find the place to do it anywhere on the site. also change the email associated with a secondary user on the account read more
0 upvote
1 Reply
Accepted solution
Contributor
June 09, 2025 19:12
Hi @KAbdelmessih Maybe this article can help: https://knowledge.hubspot.com/account-management/how-do-i-change-the-email-address-of-a-user ...read more
Solved
RMayani on June 09, 2025
Hi all, I am having issue setting up my meetings scheduler for some reason. When i sahre the call link with clients it shows only 2 dates available and in my settings it show full week. Really confused what is wrong here, if someone could help p read more
0 upvote
4 Replies
Accepted solution
Recognized Expert
June 09, 2025 01:38
Hi @RMayani The scheduler relies on free/busy information from your connected calendar. Right now the 13th and 20th of July show as availabl...read more
cancel
Showing results for 
Search instead for 
Did you mean: 

Looking to start a conversation or ask a question?

Create a post

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.