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Solved
VToroitich on November 13, 2025
I have a user who changed their 2FA device, but on resetting the same, they are not receiving the removal code in their email
0 upvote
2 Replies
Accepted solution
Contributor | Diamond Partner
November 13, 2025 06:12
Hi @VToroitich if they can try clicking here. That should work.
Solved
DAucello on November 12, 2025
Hi everyone! I want to intergrate my calendar with my new Cozyla. How can I tell where I got my calendar? Anyone near Mass have a Cozyla that they set up? It has many feature but the set up is not my strong suit. thank you for your help!
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
November 13, 2025 00:02
HI @DAucello , You can find documentation for setting up your Cozyla calendar here: https://support.cozyla.com/hc/en-us/articles/4051045681...read more
Solved
Anthony14 on November 12, 2025
Hello, I would like to reactivate a user in my account, but when I click "reactivate" he doesn't receive any emails. He's checked his spam folder and added noreply@hubspot.com to his email contacts, still nothing. It might be because his em read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
November 13, 2025 00:03
Hi @Anthony14 , There's a dedicated thread with step by step instructions here: https://community.hubspot.com/t5/Account-Settings/New-user-no...read more
Solved
EloiseFrancis on November 12, 2025
I'm looking for a way to allow our marketing execs to be able to manage brand kits, colours, logos but the minimum permission required is Account Access with Edit account defaults. Is there any way I can work around this, or any updates coming soon read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
November 12, 2025 12:14
Hi @EloiseFrancis , As of now, no, unfortunately not, see here: https://knowledge.hubspot.com/branding/edit-your-logo-favicon-and-brand-color...read more
JayEncarnacion on November 12, 2025
I'm the only active user in my account. Previously created 2 invite that was never accpeted. Deactivated one core seat and as of now the system indicates I have 1 seat free, but I'm unable to create a 2nd user for one colleague who's evaluating the read more
0 upvote
4 Replies
November 13, 2025 06:52
Hi @chighsmith I tried following your instructions but was unable to attach the HAR file or paste the content in the DM. Somehow its fixed now I wa...read more
RHeatley on November 12, 2025
I've tried to set up the second free seat that is available in the free plan, but everytime i try to send the email, i am pushed to upgrade the plan instead. Has anyone had this issue before, if so, how was it resolved?
0 upvote
6 Replies
Community Manager
November 12, 2025 12:48
Hi @RHeatley and @karstenkoehler , Thank you for posting to the Community! @RHeatley Can you please collect a HAR file by following the ...read more
Solved
SSingh9486 on November 12, 2025
The problem is that I was activating a user, so our free version got expired, and I made the payment for the new user. I'm not able to have two users on the free version and the additional user on the paid version. I've been reversed back to all th read more
2 upvotes
6 Replies
Accepted solution
Hall of Famer | Partner
November 12, 2025 04:35
@SSingh9486 I would assume so but the seat implications are not mentioned explicitly in the documentation: https://knowledge.hubspot.com/account-m...read more
Solved
HTuazon on November 11, 2025
I was just wondering how to turn this new board view on for the whole of my organization. Desired View Specifically, I want to enforce the option of having different board views, being able to filter using associated objects in this view read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
November 11, 2025 15:40
Hi @HTuazon , These are the corresponding betas: https://app-eu1.hubspot.com/l/product-updates/?rollout=225899 https://app-eu1.hubspot....read more
Solved
SalvoMica on November 11, 2025
I used for 5 years Hubspot with my work e-mail. Two days ago, I created another hubspot account with my personal e-mail (a gmail). Different prospects, deals, etc... But now when I use the personal mail I can see just the hubspot linked to my pr read more
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
November 11, 2025 13:43
@SalvoMica that sounds like you created a new user in your existing account: https://knowledge.hubspot.com/account-management/add-hubspot-users ...read more
Solved
Lgarciadel on November 11, 2025
Hi everyone, I'm trying to create my email signature by pasting my HTML code, but when I paste it into the editor, I can’t save it. Is there any limitation or restriction on the type of HTML that can be used for signatures? Here’s the HT read more
0 upvote
3 Replies
Accepted solution
Top Contributor
November 11, 2025 11:44
Hi @Lgarciadel , @BérangèreL is right, you should use HubSpot's signature generator, which produces very compliant signatures. This part ...read more
HRobert on November 10, 2025
Hey guys, i have been having trouble with hubspot for a couple of days now. Everything I try to edit something it will not let me. For example working in the contacts tab and trying to create a new column everytime I try to actually creating sai col read more
0 upvote
2 Replies
Hall of Famer | Partner
November 10, 2025 23:52
Hi @HRobert , Could you confirm the following things? You're using a supported browser: https://knowledge.hubspot.com/account-security/br...read more
Solved
SGross27 on November 10, 2025
There's a new public Beta for scoring High-Impact pages, with an accompanying Loom explainer . In the video, to ensure Lead Scoring works as expecteced, Melody goes into the Data Model Builer, to ensure that, portal-wide, Deal s' primary associati read more
Accepted solution
HubSpot Product Team
November 11, 2025 08:51
Hi all! That screenshot is showing a HubSpot provided association label. The first company associated to a contact, deal or ticket is labeled the "pr...read more
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