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Solved
JMullen8 on April 24, 2025
I'm a solopreneur and do not have a team. Yet I saw in my billing today I pay for 3 additional core seats. Do I really need to pay for these if I'm the only one using the software?
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
April 24, 2025 13:44
Hi @JMullen8 , If you're the only user, you don't need more than one core seat. Go ahead and remove them 🙂 https://knowledge.hubspot.com/a...read more
Solved
BOgle on April 23, 2025
I want to create association labels for contacts so that we can label their role within the company. E.g. IT tech, champion, firm manager, etc. I go to create a contact-company association, single label - but when I create the association, it also c read more
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
April 24, 2025 00:15
Hi @BOgle , You're not doing anything wrong, the feature of association labels is simply designed this way: If you choose a single label, ...read more
Solved
acarbonneau on April 23, 2025
Our sales team has two sub-teams, the BDRs and AEs. Currently, in Hubspot I have everyone on the "Sales Team" as their primary team, and on the appropriate subteam ("AE Team" or "BDR Team") as their secondary team based on their position (both of read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
April 23, 2025 11:28
Hi @acarbonneau , Have you considered doing the opposite, AE/SDR as primary team, Sales as secondary? That would still make it easy to filter ...read more
TBGGill on April 23, 2025
Hello I am trying to make changes to my meetings and constantly getting an error message. This happens when I add a title, change the duration or availability. When I click save I get a message to say ' Error - There was a problem saving this p read more
1 upvote
3 Replies
Contributor | Gold Partner
April 24, 2025 04:28
Hi @TBGGill , Check for calendar permission issues Even if the calendar is connected, sometimes it might not have full access. Try disconnecting a...read more
Solved
NWangsa on April 23, 2025
HI MY ACCOUNT ID IS 21685161 I WAS ABLE TO ACCESS IT ON 7TH OF APRIL BUT 9TH OF APRIL ONWARDS IT SAYS NO ACCOUNT UNDER MY ACCOUNT? WAS IT REMOVED OR MY ACCOUNT HACKED?
0 upvote
5 Replies
Accepted solution
Hall of Famer | Partner
April 23, 2025 10:39
Hi @NWangsa , It sounds like your account may have been deleted due to inactivity – it seems like HubSpot is sometimes incorrectly measuring a...read more
DJames79 on April 23, 2025
Hi all, So today's question is our view-only seats assigned to our MD's are no longer seeing all the same areas as they did before. Has something changed on this from HubSpot, I can't find an update or news on this. The only change we had applied w read more
0 upvote
6 Replies
Participant
April 23, 2025 09:06
Hmmm, maybe we had a bug before because my MD was able to see all the sections mentioned. No worries if this is normal, just odd that he can't now se...read more
JCummings10 on April 22, 2025
Hi, I was locked out of my hubspopt account, at info@visualthinkers.ca, due to suspicious activity, but it won't send me a password reset to my account. I've tried multiplie troubleshooting steps, but it's not resetting the password. Can someone read more
0 upvote
5 Replies
Community Manager
April 22, 2025 17:53
Thank you for jumping into help, @Jigar_Thakker & @MarianKaha ! @JCummings10 -- I appreciate you trying some initial troublesho...read more
Sgram on April 22, 2025
Hey team, HubSpot’s been auto-creating companies and contacts anytime someone outside the org sends us an email. It’s helpful for Sales since it captures new referrals and updates contact info. But here’s the problem: we all get tons of marketin read more
0 upvote
1 Reply
Hall of Famer | Partner
April 22, 2025 09:30
Hi @Sgram , It sounds like this is happening through a connected conversation inbox? https://knowledge.hubspot.com/inbox/set-up-the-conversat...read more
CSingh09 on April 22, 2025
i am having issues with my hubspot gmail extension logging emails into hub. even when i manually click log through gmail, it does not log.
0 upvote
2 Replies
Member
April 22, 2025 17:35
Hey, none of the suggestions worked, I tried everything multiple times.
Gyl on April 22, 2025
Hello everyone, On a HubSpot account I've had for months, my mailbox has been disconnecting regularly for the past few days. I need to reconnect. But since this morning, I've been unable to log in, even though the IMAP and SMTP settings haven't chan read more
0 upvote
2 Replies
Gyl
Member
April 22, 2025 08:43
Hello Hello, I've tried entering my login details several times. It worked last week (but I had to do it several times a day), but since this mornin...read more
Solved
BPolk2 on April 21, 2025
Hello - we have two business units from a previous acquisition. For six months we operated as two brands but have now merged publicly. We now need to consolidate the data into one business unit and subsequently 'turn off' having mulitple business un read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
April 22, 2025 00:14
Hi @BPolk2 , Generally, HubSpot will automatically move all business unit data to the account brand, see below (Settings > Brands > Mult...read more
Solved
SarahSD on April 17, 2025
When my IT person sets up a redirect ( https://commercialsolarpanelrecycling.com ) to https://www.commercialsolarpanelrecycling.com, my hubspot domain sending permissions are revoked. How can I still send from my domain and have the redirect work read more
0 upvote
1 Reply
Accepted solution
Contributor
April 17, 2025 18:04
Hey @SarahSD this issue usually comes down to how your domain is being redirected and how that affects DNS records, especially the ones Hu...read more
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