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Account & Settings

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OBetzalel on November 30, 2023

Date/Time display in fields

Hi All, I set the time zone in the Account Defaults. Half of the users from Israel and Half of the users are from UK. I want the Israel users to see the right Date/Time information in their local time zone. and the users from London to see fields read more

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KPalfy on November 30, 2023

Tab will not load in normal window only in incognito mode

Hello there, I have the issue, that when I log into my account non of the tabs will load (Contacts, Company, Deals) the tabs will keep loading forever, and when I open my account in incognito mode, everything works. I already tried deleting read more

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0 upvote

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AlisonGlaston on November 29, 2023

Tracking code in inspect view perfect yet not loading data into portal

Hi user brainstrust 🙂 Help - has anyone else experienced this, please? I've checked numerous source codes on a customer's website and the tracking code appears as it should. Yet I do not see any data in the portal as yet. The Tracking code was read more

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0 upvote

1 Reply

franksteiner79

Key Advisor

November 30, 2023 00:54

Hi @AlisonGlaston When you say you do not see any data yet, we are talking analytics data, correct? To rule out the obvious - this is ...read more

ETrevena on November 29, 2023

Connecting to Gmail - works ok on Mac, not on Windows

Hi - I recently opened a Hubspot account and set it up on my Mac laptop fine. I connected to Gmail and downloaded chrome extension, all works well there. Now I want to connect to my gmail on my Windows desktop, and it just won't connect me, althou read more

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0 upvote

1 Reply

PamCotton

Community Manager

November 29, 2023 11:56

Hey @ETrevena thank you for posting in our Community! Do you have your permissions on for personal email access? When you navigate to settin...read more

ServiceTeam on November 28, 2023

Domain Change Bug Report

Dear HubSpot, We changed our domain for our instance about 5 years ago. But recently discovered a remnant of our old domain within the system. To recreate the bug > Sales > Quotes > Create Quote > Associate Deal > Select Template read more

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1 upvote

3 Replies

ServiceTeam

Member

November 29, 2023 10:15

Hello, and thank you for the response. Yes I can confirm that we are using the Modern default quote template, and where the dropdown for domain is se...read more

MSalam on November 27, 2023

My account is purged/Deleted

Hub spot customer is saying my account Hub ID : 4186962; has been purged due to nonactivity. How can I get it back? purged after 210 days of inactivity

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0 upvote

3 Replies

MSalam

Member

November 28, 2023 17:34

Is there anything can be done to retrive the account or the contact i do not have the backup of the contact and information that was entered there.

NSingh21 on November 26, 2023

Cannot complete course

Hello, I am trying to complete my course. but it is showing admin rights not there. I thought it was free certification course as it was written on thr first page. Can you help me with it? Thanks

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0 upvote

10 Replies

NSingh21

Member

November 27, 2023 10:08

Hello, I failed in one test and i tried doing it again that's when they were asking. How is it different?

DGunawan7 on November 23, 2023

Contacts LOST

Contacts in Hubspot have been deleted and we are unable to establish why and how. We find that contacts we have associated with a deal seems to have lost. All contact notes, tasks associated with the contact are all gone and we haven't been able to read more

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0 upvote

2 Replies

CBrewer23

Member

November 29, 2023 11:41

We have experienced the same thing and the contacts aren't in deleted and I'm a super admin so not a premission issue. The deals are still there but ...read more

ghitesh11 on November 23, 2023

Ability to view other calendars when scheduling meetings (via record page, not scheduling page)

Hey there, Using O365 if that helps. We've connected our calendars but I'm hoping to book group meetings (internal partipants may vary) from the deal/ticket page so it logs against that record rather than going via Outlook and having to manu read more

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ghitesh11

Participant

November 24, 2023 06:10

Hey Bérangère, Thanks for getting back! I did see that post earlier, so that's to create a scheduling page for clients to book in with us...read more

EPlumb on November 23, 2023

Switch off auto contact creator

Hi Guys, I hope this is the right place for this. I have been usign Hubspot for a number of years and have recently changed a setting which means the contact email address every email I receive gets saved in my Hubspot contacts. The majori read more

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2 Replies

EPlumb

Member

November 23, 2023 11:29

Thanks Tom, I'll test this out, I think you're right re the conversations inbox, I must have set this up accidently whilst trying to do somethin...read more

Solved

GLevine on November 22, 2023

Remove Associations

Hello! I have a form on my website and anytime somebody fills out the form with a corporate email, it links the corporate copmany account to the contact created, which isn't exactly what I am looking for in this instance. I have added that specific read more

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Accepted Solution

karstenkoehler

Hall of Famer | Partner

November 22, 2023 09:07

Hi @GLevine , The automatic association can be switched off, see here: https://knowledge.hubspot.com/crm-setup/automatically-create-and-assoc...read more

tnosugarmvp on November 20, 2023

Account Deleted Before Deadline

Hello, My HubSpot account has been deleted before the November 26 deadline stated in the email reminder I got. How can I address this. All my certifications are tied to this account.

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1 upvote

1 Reply