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Account & Settings

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KAdamec on December 04, 2023

User personal email

Hi. I have two users connected to our account with the same access. Unfortunately, one of them is not able to connect to the personal email address. All set up seems to be ok. How can we do it so she can send emails to the contacts from her addres read more

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0 upvote

3 Replies

karstenkoehler

Hall of Famer | Partner

December 04, 2023 14:43

Hi @KAdamec , That's not a step from the instructions I shared with you (?) Which step exactly is she getting stuck at?

Solved

PPlant4 on December 01, 2023

Possible to require a permission set when creating a new user?

Kind of an odd question, but can we require a role to be assigned to every new user added? If not require, then perhaps a workflow to notify all Super Admin users with an email that a user is misconfigured without a required role assigned? I've look read more

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0 upvote

2 Replies

Accepted Solution

karstenkoehler

Hall of Famer | Partner

December 01, 2023 11:08

Hi @PPlant4 , This is unfortunately not possible - neither required permission sets, nor user-based workflows. I agree however that both would...read more

Solved

NInnovationPa on November 30, 2023

Payment error

Hello, Somehow a payment for our hubspot account subscription has been paid twice. How do we request a refund for the second payment?

1 upvote

1 Reply

Accepted Solution

Crystal_Hopper

Key Advisor

November 30, 2023 12:16

Hi @NInnovationPa . Definitely click the Help button in your account and contact Support. They are pretty awesome and will help you.

MAbdou40 on November 30, 2023

Why can't I use payment?

Hello, In the payment section, it says that it is only available in the US. Also my company is in the US.

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0 upvote

1 Reply

JustinPerkinsC

Top Contributor

November 30, 2023 08:58

Have you gone through and applied to use this feature on the admin side of the product?

GBos on November 30, 2023

Google calendar doesn't appear in drop down

Hi, I've got a user that doesn't have the google calendar drop down when creating a meeting scheduling page (I've got it). It seems the user has connected his gmail and his google calendar in his settings. However, I must be overlooking somethi read more

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0 upvote

1 Reply

TomM2

Key Advisor | Partner

November 30, 2023 07:32

Hey @GBos your connected calendar will just automatically get a meeting scheduled when a meeting is booked. There's no option to choose the calenda...read more

Solved

OBetzalel on November 30, 2023

Date/Time display in fields

Hi All, I set the time zone in the Account Defaults. Half of the users from Israel and Half of the users are from UK. I want the Israel users to see the right Date/Time information in their local time zone. and the users from London to see fields read more

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0 upvote

2 Replies

Accepted Solution

franksteiner79

Key Advisor

November 30, 2023 09:01

Hi @OBetzalel I would say two things: It usually takes a few minutes for personal user settings to propagte across the portal. For e...read more

KPalfy on November 30, 2023

Tab will not load in normal window only in incognito mode

Hello there, I have the issue, that when I log into my account non of the tabs will load (Contacts, Company, Deals) the tabs will keep loading forever, and when I open my account in incognito mode, everything works. I already tried deleting read more

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0 upvote

4 Replies

KPalfy

Member

December 01, 2023 09:43

Hi @TomM2 , Have opened the javascript console and this is what is shows: I hope this is the part that you were looking for, if you need scre...read more

AlisonGlaston on November 29, 2023

Tracking code in inspect view perfect yet not loading data into portal

Hi user brainstrust 🙂 Help - has anyone else experienced this, please? I've checked numerous source codes on a customer's website and the tracking code appears as it should. Yet I do not see any data in the portal as yet. The Tracking code was read more

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0 upvote

6 Replies

franksteiner79

Key Advisor

December 04, 2023 02:31

Hi @AlisonGlaston Yes, you either need a form conversion or a direct link, e.g. sending a HS marketing email to contacts, these contacts cli...read more

ETrevena on November 29, 2023

Connecting to Gmail - works ok on Mac, not on Windows

Hi - I recently opened a Hubspot account and set it up on my Mac laptop fine. I connected to Gmail and downloaded chrome extension, all works well there. Now I want to connect to my gmail on my Windows desktop, and it just won't connect me, althou read more

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0 upvote

1 Reply

PamCotton

Community Manager

November 29, 2023 11:56

Hey @ETrevena thank you for posting in our Community! Do you have your permissions on for personal email access? When you navigate to settin...read more

ServiceTeam on November 28, 2023

Domain Change Bug Report

Dear HubSpot, We changed our domain for our instance about 5 years ago. But recently discovered a remnant of our old domain within the system. To recreate the bug > Sales > Quotes > Create Quote > Associate Deal > Select Template read more

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1 upvote

8 Replies

ServiceTeam

Member

December 04, 2023 17:49

Hi there, Thanks for the response. We are not using a custom template, we are using the Modern template. Attached is a screenshot of our brand doma...read more

MSalam on November 27, 2023

My account is purged/Deleted

Hub spot customer is saying my account Hub ID : 4186962; has been purged due to nonactivity. How can I get it back? purged after 210 days of inactivity

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0 upvote

3 Replies

MSalam

Member

November 28, 2023 17:34

Is there anything can be done to retrive the account or the contact i do not have the backup of the contact and information that was entered there.

NSingh21 on November 26, 2023

Cannot complete course

Hello, I am trying to complete my course. but it is showing admin rights not there. I thought it was free certification course as it was written on thr first page. Can you help me with it? Thanks

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0 upvote

10 Replies

NSingh21

Member

November 27, 2023 10:08

Hello, I failed in one test and i tried doing it again that's when they were asking. How is it different?