Account & Settings

Filter by
  • All labels
  • Academy
  • Admin
  • ads
  • AMA
  • Analytics Tools
  • Announcement
  • Announcement
  • best practices
  • Billing
  • Blog
  • Calendar
  • Calling
  • Campaigns
  • Chat
  • Companies
  • Connected Email
  • Contacts
  • Conversations
  • CRM
  • CTAs
  • Custom Objects
  • Dashboards
  • Deals
  • Developer
  • Documents
  • Email Deliverability
  • Enterprise
  • Feedback Surveys
  • File Manager
  • Forms
  • Free
  • GDPR
  • Getting Started
  • How-To
  • Integrations
  • Knowledge Base
  • Landing Pages
  • Lists
  • Marketing
  • Marketing Email
  • Marketplace
  • Meetings
  • Mobile App
  • Notifications
  • Payments
  • Playbooks
  • Professional
  • Quick Tutorial
  • Reports
  • Sales
  • SEO
  • Sequences
  • Service
  • Settings
  • SMS
  • SNA
  • Snippets
  • Social Tools
  • Starter
  • Tasks
  • Templates
  • Tickets
  • TOS
  • video
  • Webinar
  • Website Pages
  • Workaround
  • Workflows
Sort by
Most Recent
  • Most Recent
  • Most Upvoted
State
All
  • All
  • Solved
  • Unsolved
  • No Replies Yet
Solved
OBetzalel on October 10, 2024
Hi guys, I am trying to update the name of the user in the system and I received this message: What can I do? Thanks!
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
October 10, 2024 11:01
Hi @OBetzalel , Have you asked the user to update their name on their own? If the user is in multiple portals, this is a safeguard against you...read more
Solved
GWeidler on October 09, 2024
i am trying to create an account but the email was added as an user to another account and then the user was deleted before accepting the invite. Now i am unable to use the email to create a separate account. how can the admin of the previous acco read more
0 upvote
1 Reply
Accepted solution
Key Advisor | Gold Partner
October 09, 2024 19:05
Hi @GWeidler If you're on a paid plan with HubSpot you could ask Support to help. If you're a Gmail user you could suffix your usernam...read more
PWINICK on October 09, 2024
Hi guys, I am using the free version for now. I originally had 2 Super Admins and one other user. I removed them both which left just myself as the single Super Admin user. However, when I try to add a new user I am unable to. It says I do not have read more
1 upvote
6 Replies
Member
October 11, 2024 02:20
Thanks Kennedy. So what does this mean if we choose to upgrade? Could we face the same problem? This is really important before we spend any money wi...read more
Solved
KGopalakrishn on October 08, 2024
I have a team called 'Call Center,' and I've assigned permissions to every user as 'Contact and Their Teams,' so they can only view the contacts assigned to them and their team members. Now, I have another team, for example, 'Receptionists,' for whi read more
1 upvote
1 Reply
Accepted solution
Key Advisor | Partner
October 08, 2024 10:01
Hey @KGopalakrishn This is an enterprise feature in HubSpot you can create permission sets that enables you to define preset permissions for y...read more
Solved
AAdmin7 on October 07, 2024
There are some cases that we need to set the Disqualified/Lost Leads back to a different stage like working in Leads Object. Currently, Super Admin can do this. We need to give this permission to specific Sales Managers. Is there a specific read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
October 07, 2024 01:43
Hi @AAdmin7 , No, at the moment this is not possible, see here: https://knowledge.hubspot.com/prospecting/manage-leads-in-the-prospecting-wor...read more
Solved
pfwmadrid on October 04, 2024
The "about the company" fields have disappeared. How do I recover these? thanks
0 upvote
6 Replies
Accepted solution
Member
October 04, 2024 10:20
Hi Karsten, That worked (eventually!) Many thanks for your help. Paul
MLamb13 on October 03, 2024
I enter my username, password and 2FA. I then get an Nginx 404 error. Anyone got any ideas?
0 upvote
3 Replies
Hall of Famer
October 03, 2024 12:41
@MLamb13 Can any other users access the account?
BTXteriors on October 02, 2024
Today, I came to the office and had an email saying that one of my two email addresses were disconnected from hubspot. When I went to reconnect it, the form was prepopulated with my gmail account. So I tried rerconnecting it without success. I was a read more
0 upvote
1 Reply
Community Manager
October 02, 2024 16:46
Hey @BTXteriors , thank you for posting in our Community! It sounds like there might be an issue with the Gmail connection settings. Double-...read more
Solved
DSurman on October 01, 2024
So, I'm either very tired or something is amiss. I'm a super user and I'm trying to create a new association label. When I go to the object page and then associations, the only button there is for creating association label limits. On no object or i read more
0 upvote
4 Replies
Accepted solution
Hall of Famer | Partner
October 01, 2024 16:06
@DSurman Try the second option in the dropdown, I think it has simply be renamed unintuitively.
lverhagen on October 01, 2024
Hi! For the past few years I always created HubSpot accounts for our users and they had to create a new password. However, it now seems possible to do a login with Microsoft. Since we all use Microsoft and our emailadresses are connected t read more
0 upvote
1 Reply
Community Manager
October 01, 2024 16:04
Hey @lverhagen , thank you for posting in our Community. Yes, existing users can switch to logging in with Microsoft. They need to click the...read more
Solved
LColeman64 on September 30, 2024
I just created a new free account a few days ago to try out the software. I have used it and put a lot of customer information into it. Today I tried to get into my account and it says its been locked by an administrator. I do not have a phone numbe read more
0 upvote
7 Replies
Accepted solution
Top Contributor | Platinum Partner
October 01, 2024 12:58
Hi @LColeman64 , I would recommend filling out the form at the bottom of this article: https://knowledge.hubspot.com/account-management/why-can-t-...read more
Solved
herq on September 30, 2024
Hello. We are trying to set up our Hubspot accounts and we ran into an issue with SMTP authorization using a custom email server. The exact error we get from our email provider is this: You have been referred to this page because you have t read more
0 upvote
3 Replies
Accepted solution
Member
October 01, 2024 03:10
Hello @kennedyp . I have solved the issue. It was a personal inbox connection, not marketing. I have found a bug in hubspot. Please create a ti...read more
cancel
Showing results for 
Search instead for 
Did you mean: 

Looking to start a conversation or ask a question?

Create a post

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.