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  • JasA on January 25, 2022
    0 upvotes
    0 Replies
    The Amount property on our Deals recently changed from a manual entry into a drop down with options to select that we never inputted into our system. It seems to be a coding issues on the back end but I'm having issues getting assistance. Has anyone...
    Reply
  • JCampbell1 on January 25, 2022
    0 upvotes
    0 Replies
    Hi Guys, I have the hubspot plugin on my website. https://viperimaging.com/ The porblem I am running into is that the plugin is tracking the views of everypage on my site, so my conversion percentage is super low. Is there a way to fix this? ...
    Reply
  • KG22 on January 25, 2022
    1 upvotes
    10 Replies
    I've been using Hubspot for months with no issue but this morning I noticed I couldn't send any emails as my account had been disconnected. I followed the instructions to reconnect and it worked for a few mins but quickly disconnected again. I a...
    Reply
    Member
    January 25, 2022 09:36
    Hi all, we have used and been extremely happy with HubSpot until today, cannot send emails to any of our contacts, we have three email accounts regis...
  • Solved
    CoachRWRWalker on January 24, 2022
    0 upvotes
    4 Replies
    Hubspot tracks when I open my own sent mail which gives a false reading on tracked openings What's the workaround please? Many thanks
    Reply
    Hall of Famer
    January 24, 2022 21:33
    Hi @CoachRWRWalker , In that case, you'd have to install the HubSpot Sales add-in for Outlook . @natsumimori , looks like this thread ...
  • umair on January 19, 2022
    0 upvotes
    2 Replies
    We have enabled SSO for some users in our Portal. But now when they use SSO to login, they have to do our SSO 2FA and then the 2FA from HubSpot. Is there any way we can disable 2FA for users logging in using SSO?
    Reply
    Contributor
    January 21, 2022 07:12
    Hi Pam, Thank you for the information. Does that mean our users will not get 2FA notification if they are logging in using SSO? We have a f...
  • Edaxon on January 19, 2022
    0 upvotes
    1 Replies
    I have connected my outlook email but don't understand why i then have to log & track every email i send via outlook to existing contacts for deals in hubspot. In my last company once connected my email would automatically log and track any emai...
    Reply
    Key Advisor
    January 19, 2022 06:42
    Hi @Edaxon , Please can you clarify where things are going wrong for you? You say you have to log and track every email - do you mean within Outlo...
  • 00842 on January 18, 2022
    0 upvotes
    2 Replies
    I set-up HubSpot as a project tracking tool at my employer. There was another employee I set-up as a user to track their projects as well. My personal email is associated with the account for recovery/security when I set-up the account using my work...
    Reply
    Member
    January 19, 2022 15:09
    I'm the OP - Problem solved. I deleted the previous account under my personal email address and am now setting-up a new portal for my job-hunt tracki...
  • LLin1 on January 18, 2022
    0 upvotes
    1 Replies
    So basically, my colleagues and I have different Hubspot IDs but under the same company. Is there any way possible to get their account to move into the main one?
    Reply
    Hall of Famer
    January 18, 2022 07:31
    Hi @LLin1 , HubSpot doesn't have a feature specifically for this, unfortunately, accounts cannot be merged automatically. You would have to...
  • SDavis6 on January 14, 2022
    0 upvotes
    1 Replies
    Our sales team is receiving these notifications and not sure why. I see that others have received this in the past but can't tell how it was resolved. Any ideas on how to fix or what this issue means?
    Reply
    Hall of Famer
    January 14, 2022 12:42
    Hi @SDavis6 , These sound like notifications for incoming emails sent to a connected email inbox . Individual users can disable these n...
  • Solved
    SMaillard on January 14, 2022
    0 upvotes
    2 Replies
    Hi I tried to change the picture of the HubBot chat feature but impossible to make appear anything. I tried PNG, JPEG and GIF, 80x80, 300x300px... I don't know what to do. You can see the problem on www.carfleet.ch Thanks for the help! ...
    Reply
    Member
    January 18, 2022 08:10
    Hello Idk why but today I retried and now it works. Sorry for disturbing and thanks for your answer Sabrina
  • CMathews53 on January 12, 2022
    0 upvotes
    2 Replies
    Hi Tiphaine or Customer Support, I changed my email address in my profile and got confirmation that Hubspot changed my email. However, I am still getting notifications from Hubspot to my old email address. Is there a glitch? Or are there multipl...
    Reply
    Community Manager
    January 13, 2022 23:32
    Hi @CMathews53 Thank you I received your DM! I had a look and I could see that the emails you are receiving are form submissions notificatio...
  • Solved
    KyleSelf16 on January 12, 2022
    0 upvotes
    1 Replies
    To date we've used DocuSign + stripe to collect billing info, with the new payments feature - is it possible to collect payment info (Credit Card, ACH, etc.) without actually charging the account through Hubspot?
    Reply
    Community Manager
    January 14, 2022 05:52
    Hi @KyleSelf16 , Thank you for reaching out to the Community! The HubSpot Payments tool is meant to collect one-time and recurring payments...
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