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Account & Settings

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RaquelTT on December 02, 2024

Error importing mails conversations

When I try to import a register of mail conversation, Hubspot displays this error: In the file there are around 104 email conversations registered, but they are associated to 15 contacts, so we are not reaching the limit of 1,000, because in read more

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0 upvote

1 Reply

SMumbyHarrison

Member

December 02, 2024 12:06

Hi Raquel, Just checking something first, when your uploading the converatisons are you using the unique ID it idenitify it to the contacts and e...read more

BHall2 on December 02, 2024

Prospecting Error

Prospecting > "There was an error getting your activities. Please refresh to try again" Can anyone help with why am I getting this error? It started to falter this morning, I could only see opens and not it has completely crashed. Any help how read more

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0 upvote

6 Replies

BHall2

Member

December 02, 2024 10:19

It was the activity feed eg emails sent, opened etc. This activity feed should be available and working on the free version? Thanks regardless.

Wakaz on December 02, 2024

Unable to connect WhatsApp

I am unable to connect to my WhatsApp number. it says it is already connected

Reply How-To

1 upvote

4 Replies

Wakaz

Member

December 02, 2024 08:45

my WhatsApp business number is not currently connected to any software or integration. This is the first time I am setting it up with HubSpot.

Nagranimage on November 29, 2024

Assistance with HubSpot and Forminator Integration

Hello : ) We are currently using HubSpot along with Forminator on our WordPress site. However, we’ve encountered an issue where the fields from our Forminator form are not correctly integrating client information into HubSpot when someone submi read more

Reply How-To

0 upvote

1 Reply

BérangèreL

Community Manager

December 02, 2024 02:55

Bonjour et bienvenue dans la Communauté HubSpot ! Nous sommes ravis de vous avoir ici ! Saviez-vous que la Communauté est disponible en Français ? V...read more

Solved

DavideEX on November 29, 2024

Core seat and Pro Seat differences

Is it possible to have a full list with all the features that core seats aren't allowed to access to compared to the Sales Professional seats?

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1 upvote

2 Replies

Accepted solution

TomM2

Thought Leader | Platinum Partner

November 29, 2024 10:17

Hey @DavideEX realistically core seats are basically a "free" account within your account. So won't get access to any paid features. The best way t...read more

Solved

James-H on November 28, 2024

Bug when cloning Permission Sets

Whenever I clone a Permission Set, all the users associated to the original Permission Set are transferred over to the cloned permission set, which is not what I'd ever want to do. I'm cloning it so that I can modify it for another purpose and read more

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0 upvote

1 Reply

Accepted solution

karstenkoehler

Hall of Famer | Partner

November 28, 2024 10:27

Hi @James-H , This is a user-to-user community, the best way to flag buggy behavior would be directly with HubSpot support, in-app 🙂 ...read more

NDooly on November 28, 2024

Snippet

Hi Is there an option to turn off the "create a snippet" prompt? Tks, Neal

Reply Starter

0 upvote

2 Replies

Jigar_Thakker

Key Advisor | Diamond Partner

November 28, 2024 06:24

Hi @NDooly , Thank you for reaching out! Firstly, could you please share where exactly you’re being prompted to create snippets automaticall...read more

Solved

Fidelia99 on November 28, 2024

Syncing Contact Owner Between Salesforce and HubSpot

Hello everyone, I’d like to use Salesforce as our source of truth for contact ownership, which means I need the Contact Owner in HubSpot to be updated whenever changes are made in Salesforce. However, I’ve noticed that in the current sync read more

Reply Enterprise Professional Starter

0 upvote

1 Reply

Accepted solution

Phil_Vallender

Most Valuable Member | Diamond Partner

November 28, 2024 05:11

Hi @Fidelia99 Do your salesforce owners have corresponding user accounts in HubSpot? If my recollection of this is accurate, an owner needs to e...read more

Solved

filipg on November 27, 2024

Reliable way to reduce needing to log out

I'm using HubSpot on Chrome and use Google login to log in. I also use two different devices (but same Google Workspace profile on both). Is there a way to reduce needing to log in all over again every time I switch devices (usually every day)? I fi read more

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0 upvote

1 Reply

Accepted solution

Jigar_Thakker

Key Advisor | Diamond Partner

November 27, 2024 11:02

Hi @filipg , Thanks for sharing your situation—I completely get how frustrating this can be. Currently, HubSpot doesn’t have a direct workaround...read more

Solved

KHounsell on November 26, 2024

User permissions changed

User permissions have changed for a user who now only has read-only access with no option to carry out even basic tasks such as adding contacts. Not sure if something has changed? I can grant access to some areas but can't seem to find a way to read more

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0 upvote

2 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

November 26, 2024 06:53

Hi @KHounsell , HuBSpot has changed to a model where users will nead seats for anything beyond view-only: https://www.hubspot.com/company-new...read more

Solved

EKelly4 on November 26, 2024

User Permissions

I am unable to delete a ticket I created on hubspot even though I have the permisssons. Why is this?

Reply Enterprise

0 upvote

1 Reply

Accepted solution

karstenkoehler

Hall of Famer | Partner

November 26, 2024 05:47

Hi @EKelly4 , This is a bug I've experienced before. For some reason, when you select all records, HubSpot sometimes is offended. Try to selec...read more

Solved

SandrineMayzou on November 26, 2024

Business units & meeting scheduler brand kit

Hi, one of our customer (SHE) is using Meeting scheduler and would like to change the branding for its different sales teams. Would additional BU in the account include changing the brand kit for the meeting schedulers ? Thanks a lot! Sandrine read more

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0 upvote

2 Replies

Accepted solution

SandrineMayzou

Participant

November 27, 2024 10:40

Hello @jforte Thank you so much for youe reply! They need the BUs anyway for their subsidiarries and questioned if this would allow the proper bran...read more

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