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Solved
PThind on January 15, 2025
Good morning, I have installed the Hubspot plug-in in my Wordpress website. However, when people are visiting the website, I do not get notifications. I am the Superuser, when I visit my own website, Hubspot alerts me that I visited the About pa read more
0 upvote
4 Replies
Accepted solution
Hall of Famer
January 15, 2025 17:37
you're welcome @PThind - essentially, yes. For email opens, it is based on a 1x1 pixel that has to load to determine whether the email was op...read more
BMcGee on January 15, 2025
I've tried to export our User list from Settings, and even though in a knowlege base article is says you can export the seat assigned to each user, when I export it, that information doesn't show. It will show the Team(s) and Permission Set assigne read more
0 upvote
1 Reply
Community Manager
January 15, 2025 18:43
Hey @BMcGee ! Great callout. This export does include the assigned Seats, but it is listed in the permissions column details. See a screenshot o...read more
manofdogz on January 15, 2025
Having created a very nice email signature - as soon as it goes OUT from Outlook (Windows) the horizontal Social Icons get 25% cut off and the vertical Contact Icons get thick lines between them. It's so ugly that you can barely tell they are icons read more
0 upvote
1 Reply
Community Manager
January 15, 2025 13:47
Hi @manofdogz ! Welcome to the Community-- happy to have you here 😊 Thanks for sharing this experience. Email and signature formatting ca...read more
ohergli on January 15, 2025
Hi all, I’m encountering an issue while testing the Sales Enterprise properties access. When assigning access to users, I must choose between the following options on the contacts access: All contacts Their team’s contacts Their contacts read more
0 upvote
2 Replies
Participant
January 15, 2025 06:28
Hello @karstenkoehler , Thanks for your prompt response. I have attached two screenshots regarding both access management tools, the first ...read more
Solved
EChapman on January 14, 2025
We are currently trying to do some analysis on the efficiency of one of our teams, based on the cumulative time a Deal spends in one stage of our pipeline. At the moment, this isn't producing a fair representation of the team's efficiency becau read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
January 14, 2025 07:18
Hi @EChapman , This is unfortunately not possible at this stage. However, other users have requested this before: https://community.hubspot.c...read more
Solved
PavelTsandev on January 14, 2025
Hi, A colleague of mine with email (hiding the email intentionally) doesn't receive the emails with " HubSpot Log In Code ". I think it might be that this email is marked as bounced on your end. Can you please check and let us know? BTW we checked read more
0 upvote
4 Replies
Accepted solution
Hall of Famer | Partner
January 14, 2025 06:49
@PavelTsandev that is correct, which is why I pointed out that there is a dedicated thread for this: There's a dedicated thread with step ...read more
Solved
Carol5 on January 13, 2025
Hi all, What are the reasons a super user enterprise level sales hub seat cannot "Bulk Assign" deals and client contact? We have some people movement so deactivating their profiles, upon trying to bulk assign their contacts/open deals, the wind read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
January 14, 2025 00:10
Hi @Carol5 , A super admin should be able to bulk assign records. There is a recurring bug however where – when selecting a large number of co...read more
VCastillo2 on January 13, 2025
Hubspot disconnected my business email which is Zoho. How do I reconnect? Zoho support has tried but said it's a Hubspot error. Please help. Vicky
0 upvote
1 Reply
Participant
January 13, 2025 14:42
Hey @VCastillo2 , do you have any further information? Maybe a screenshot of the error or where the mistake occurs exactly?
TTinker5 on January 13, 2025
I have my outlook calendar sync'd up with Hubspot so I can share meeting links with my customers. In addition to my outlook default calendar, I also a gmail ics imported for my personal calendar. My Personal Calendar shows up when choosing "Availa read more
0 upvote
1 Reply
Hall of Famer | Partner
January 13, 2025 09:14
Hi @TTinker5 , Could you confirm that the events in those additional calendars are set to busy (and not available)? Especially calendars with ...read more
Solved
RFischer4 on January 13, 2025
I received a mail yesterday that I should log in again or otherwise my account will be deleted on the 19.01.2025. I tried now to log in and then it says that my account is inactivated. Is there a possibility to reactivate my account?
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
January 14, 2025 02:45
Hi @RFischer4 , Yes, you can request the recovery of your account by submitting the form at the end of this page: https://knowledge.hubspot.c...read more
Solved
JWest84 on January 13, 2025
Hi I am new to Hubspot. I am having problems setting up. I can't link my emails to my account. I have logged out, cleared cache etc and logged back in, but still having the same problem. I'm getting increasingly frustrated. Please help!
0 upvote
3 Replies
Accepted solution
Participant
January 13, 2025 09:54
Hey @CarolinaDeMares & @JWest84 , I think it can also be a problem with the current setting-setup. If you're not able to connect your perso...read more
TVanStraaten on January 13, 2025
I am trying to get my new company to move on to hubspot for the sales team, i set up a profile to show them how it works and the benefits for the team. However I cant present it to them as I can not get back into my profile on my laptop to invite us read more
0 upvote
3 Replies
M_N
Member
January 15, 2025 08:07
I have the same problem with a specific account that is linked to a certain domain of mine. When I create another account that is with a different do...read more
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