I am not receiving the email with the verification code to log in. My email account ( ebennett@bryantgrp.co ) was not licensed when the first code was sent, so it likely bounced, and now will need to be reset.
Hey @ChairHubSpot !
If the email wasn’t licensed when the first verification code was sent, it likely bounced — and HubSpot might’ve blocked futur...read more
Good Morning, In hubspot we have 5 members of the team using it but i can only see one other team members emails. All team members have accepted invitation and are on the users list. Can anyone please advise? Thanks
Hello HubSpot Team, I created this temporary account because I lost access to my original HubSpot account due to two-factor authentication (2FA). I no longer have access to the device where the authentication app was installed, and I do not have an read more
Hi @mfouad2 , According to HubSpot's documentation, if you've lost access to your two-factor authentication (2FA) device, you'll need to request a...read more
Currently we are able to track Emails, Calls, Meetings and Notes. I would like to create a new Activity - Shop Visits. Is it possible to create a new Activity subject? Thank you. Tammi Richardson
Hi @TammiTRS ,
If you want to track when a contact visits your online shop, you won’t be able to create a new custom activity type like “Shop...read more
We currently get notifications when anyone on the email thread opens the email. Is there a way to receive notifications only when the client opens the email, rather than our internal team?
Hi @RBronikowski ,
Unfortunately not, no. This is due to how sales email tracking works, with a small element that is being loaded by the emai...read more
Hi, One of our user got locked as he couldn't figure our on how to login through MFA and mobile app, he kept trying but then got locked. We tried requesting for password reset but did not receive any email from Hubspot. We deleted his u read more
Hi community, I’m trying to get a more holistic view of my deals by including a Company property (e.g., segment) directly in the Deal record. I know it’s possible to copy Company properties to Deal properties using workflows, but I’m wondering: read more
Hello HubSpot Support, I'm experiencing an issue when trying to log into my account. I'm not receiving the login email link, even though I’ve followed all the steps mentioned in this article: https://knowledge.hubspot.com/marketing-email/not-recei read more
HI @whiteshadow ,
Since you've already tried all the basic troubleshooting steps, the best next step is to fill out the account recovery form pro...read more
Has anyone come across the issue of a contact record being given a value in this field above 0 after you import it into HubSpot? The record hasn't been sent anything so how can HubSpot give it a score above 0? Does anyone know outside of email read more
Hi @OMcKee9 ,
HubSpot retains some information email interactions (e.g. opt-outs) even after deleting a contact. Is there a chance that these ...read more
What I’ve understood after sime testing of the Breeze Copilot is that when I enable "Give users access to generative AI tools and features," I also have to enable access to CRM data, Conversation data, and File data —otherwise, Copilot can’t ev read more
OK, I have done troubleshooting for HubSpot.
To get Copilot to work, both CRM data and Conversation data need to be enabled under AI settings . ...read more
My account is going to be updated to new seat-based pricing model next month (current plan: MKT enterprise & Sales professional), I'm wondering how many core seats I will had or if I need to buy additional, what is the pricing for additional cor read more