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Solved
NKolev on June 12, 2025
Hi everyone, Over the past few days, we've been receiving a high volume of audit log alerts titled "Multiple failed logins in the last hour" in our HubSpot account. When we reviewed the audit logs, we found something odd: - Login Type: “Switched b read more
0 upvote
1 Reply
Accepted solution
Top Contributor | Gold Partner
June 12, 2025 04:23
Hello @NKolev , When users log in through Single Sign-On (SSO), HubSpot may sometimes interpret session refreshes, timeouts, or activity across...read more
SimonW on June 10, 2025
We have a WordPress website built using the Avada theme. One of many websites we have built for our clients. We don't have any different plugins to other website we have that are working just fine. The formns do not get captured and the contact inf read more
0 upvote
4 Replies
Member
June 11, 2025 13:49
Out of curiosity, I went into the Chatflows and created a test chat system for the website to see if it would work and confirm the plugin was working...read more
Solved
KAbdelmessih on June 09, 2025
Hi, Thanks for the community. I am trying to: change the main email associated with my HubSpot account to a new one but can't find the place to do it anywhere on the site. also change the email associated with a secondary user on the account read more
0 upvote
1 Reply
Accepted solution
Contributor
June 09, 2025 19:12
Hi @KAbdelmessih Maybe this article can help: https://knowledge.hubspot.com/account-management/how-do-i-change-the-email-address-of-a-user ...read more
Solved
RMayani on June 09, 2025
Hi all, I am having issue setting up my meetings scheduler for some reason. When i sahre the call link with clients it shows only 2 dates available and in my settings it show full week. Really confused what is wrong here, if someone could help p read more
0 upvote
3 Replies
Accepted solution
Recognized Expert
June 09, 2025 01:38
Hi @RMayani The scheduler relies on free/busy information from your connected calendar. Right now the 13th and 20th of July show as availabl...read more
Solved
CadTEAM98 on June 07, 2025
Hi there. My Microsoft Outlook account is not connecting. It says successful but then Hubspot page syays that my caledar is disconnected. What do I do?
0 upvote
2 Replies
Accepted solution
Top Contributor
June 08, 2025 11:21
Hi @CadTEAM98 From what I know, this usually boils down to permissions or to the fact that HubSpot treats inbox and calendar as two separate hook...read more
Solved
J2JDesign on June 07, 2025
Hello! I am super new to Hubspot and am having some issues with the invoices. I am a freelance web designer and I bill a lot of my clients via an hourly rate. I log my hours based upon 15min intervals, so I often don't have a whole number to put in read more
0 upvote
2 Replies
Accepted solution
Top Contributor
June 08, 2025 11:29
Hey @J2JDesign ! Welcome to the community! From what I know, trying to amplify the scope of the previous answer to hep you. here’s the current st...read more
aelrefai on June 04, 2025
I want to lock some deal properties from being edited after the contract for said deal becomes active. Is this possible?
0 upvote
3 Replies
Contributor | Gold Partner
June 05, 2025 10:47
Hi @BérangèreL @aelrefai , Of course, I can help! To solve this issue, we need to follow a few preliminary steps: Create backup properti...read more
Solved
WdeGast on June 03, 2025
Hello - I have successfully created a signature using the free generator, but when hit the "Copy signature source code", there is no code copied, it just copies the graphic version. I need the source code to add it to Mac Mail, since it doesn't read more
0 upvote
4 Replies
Accepted solution
Community Manager
June 06, 2025 09:39
Hi @WdeGast and @ОСтоев , thanks for your patience as I was checking on this for you internally! I have great news for you! This has been fix...read more
Solved
BFlory on June 03, 2025
Hello everyone, we have the case that we want to change our recipient of a form to a general email adress. Unfortunately it seems to force me to place a user in it. Am I missing something? How can I place an "info@..." adress there? Be read more
0 upvote
3 Replies
Accepted solution
Top Contributor | Gold Partner
June 03, 2025 12:41
Hi @BFlory , If switching to a general email address (e.g., info@... ) doesn’t add significant value, you could simply remove the user fr...read more
08343 on June 02, 2025
I am getting told that I need a code almost daily for my device but my email attached to my free account is with migadu and only getting the code here and there. Currently Ive been waiting on a code all day. What can I do? ....And I have c read more
0 upvote
1 Reply
Community Manager
June 02, 2025 15:20
Hey, @08343 👋 Do you have a second user account associated with your portal? If so, have you checked that email as well? — Jaycee
Solved
hubcat on May 31, 2025
Hello, I'm testing the waters of Hubspot and using the Chat. I missed some interactions because there was no audible sound coming from the tab in my browser. I changed the sound to the 12 second option to be sure I didn't miss it, but once again, read more
0 upvote
5 Replies
Accepted solution
Hall of Famer | Partner
May 31, 2025 15:07
Thank you @hubcat – have you tried either disabling all extensions + a private window, or a different browser entirely (to rule out browser issues)...read more
Solved
CKiffin on May 30, 2025
My team has been trying to log into hubspot so we can settle some payments but had issues with the 2 factor authentification so we clicked Lost phone. We were then sent an email with a code for removing the two factor authentification and click read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
May 31, 2025 01:12
Hi @CKiffin , Could you review these troubleshooting steps and report back? https://knowledge.hubspot.com/marketing-email/not-receiving-hubsp...read more
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