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NiccoloParrini on September 23, 2022
I am not receiving emails in the CRM
Hi, I have configured my personal mailbox with IMAP service. The email works, if I send an email to a customer from the CRM he receives it and if he replies to me I can see the answer inside the CRM. The problem is that if the customer writes t read more
Reply
0 upvote
2 Replies
NiccoloParrini
Member
September 24, 2022 01:55
I had found that guide a few days ago and I followed it before creating this ticket. Unfortunately, doing that way I have the problems that I wro...read more
Anettt on September 23, 2022
All your recipients are on the Never Log list
Hi there, Maybe some of you had a similar problem and can help. W hen sending an e-mail, I receive the message shown in the photo. I have been using HubSpot for several years and this message came out a few days ago. I checked the read more
Reply
0 upvote
1 Reply
chrisworqflow
Member
September 23, 2022 08:51
@Anettt I would ensure that the email in addition to the domain has not been added to the never log list. In addition, there are two spots to chec...read more
bspar145 on September 22, 2022
Company Name property no longer exists
There is no longer a Company Name property listed in my company properties, so I can't create companies, or edit the older ones' names. I get an error message when trying to add a new "Company Name" property, but I don't think that would correctly p read more
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0 upvote
2 Replies
bspar145
Member
September 23, 2022 07:35
Hi @karstenkoehler , You're correct on both of those: In Company Properties, "Company name" does not show up anywhere. It's not in the Archived P...read more
levelchart8 on September 21, 2022
Can't connect my personal email
When I try to connect my personal email (Office 365), it says "Sorry. HubSpot couldn't connect to your inbox." When I "share this message with IT" it says the message is "undefined" Support told me to post here. I have no idea what to do read more
Reply Free
0 upvote
4 Replies
levelchart8
Member
September 22, 2022 11:33
KKop on September 21, 2022
Scheduling Meetings Not Happening Automatically
Hi everybody, I am trying to fix an issue with my google calendar and hubspot integration. Clients used to be able to book meetings with me through my link and the meeting would automatically be accepted and be added automatically to my google c read more
Reply Meetings
0 upvote
6 Replies
Jnix284
Recognized Expert | Partner
September 22, 2022 13:10
@KKop that's awesome, I'm so glad it is working for you!
Solved
ricardodueno on September 21, 2022
Google Contacts sync Error
Hi, I am having a technical error when trying to sync Google Contacts and HubSpot Contacts. Please see screenshot attached. Please advise on how to resolve this. Regards,
Reply Contacts
0 upvote
4 Replies
Accepted Solution
Crystal_Hopper
Key Advisor
September 22, 2022 07:12
Hi @ricardodueno . I don't do a sync like this but just looking at the screenshot, I'm curious what the little i icon, the information icon at the e...read more
s-stringa on September 21, 2022
Property settings page crashed
Hi everyone, I am a hubspot free user. On last friday (16th September) while tryng to understand better another problem [*], I changed the name of one group of properties saved it and then, after checking the porperty settings page, restored it to read more
Reply Free
0 upvote
5 Replies
s-stringa
Contributor
September 23, 2022 01:35
Hello @kvonloesecke and @PamCotton thanks for assisting me. Here is the link to the video , I hope it is clear enough. For sure the property...read more
erentokgoz on September 21, 2022
I still can not login :(
Hi, I am sending the same post for the second time, since nobody found a solution for my problem below, for 2 months 😞 (and I also submitted 2 forms from the help center too) I can not login to my account and my ex partner does not edit my ma read more
Reply Free
0 upvote
4 Replies
erentokgoz
Member
September 23, 2022 10:17
sorry jennifer, got it.. yes I need someone to update my mail address only 😞
LCLaukkanen on September 21, 2022
how to change connected team email address domain
Our connected team email´s smtp setup has been changed, so the domain address is different from what it used do be (Old: asiakaspalvelu@tayskuitu.fi -> New: asiakaspalvelu@valoo.fi) How can i change this in husbpot so this would be the new addres read more
Reply
0 upvote
1 Reply
kvonloesecke
Community Manager
September 21, 2022 12:03
Hi @LCLaukkanen , Thanks for reaching out! It sounds like you have updated your team email's domain with your email client, correct? ...read more
Solved
PAtlan on September 20, 2022
Creating Notification profiles for permission sets
The knowledge base states that : Account default notifications apply to any users not included in a profile by permission set ( https://knowledge.hubspot.com/settings/create-notification-profiles ) The same page also states: Users with Sup read more
Reply Enterprise
0 upvote
4 Replies
Accepted Solution
PAtlan
Contributor
September 20, 2022 21:20
Ok, asked and answered 😄 After digging around in the settings, I found the solution to my questions, so I'm answering here for future reference: ...read more
KTinBK2 on September 20, 2022
Disable Contact Creation from Meetings & Documents
Hi! I'm having an issue where companies have multiple domains and then everytime a document is viewed or a meeting scheduled, a duplicate gets created. Is there anyway to turn this feature off? Thanks!
Reply
0 upvote
2 Replies
KTinBK2
Member
September 21, 2022 05:56
Thanks Karsten- I appreciate the help but turning that off I think would have more downsides than upsides.
Upstart on September 20, 2022
Inbox Will Not Connect
My inbox was suddenly disconnected (been using HS for years). First I tried to reconnect and the "Connect" button was greyed out. So I tried removing and starting over. Still, the "Connect" button is greyed out. I have used an incognito browser and read more
Reply
0 upvote
5 Replies
Upstart
Member
September 22, 2022 06:59
No the problem has not been solved and now it appears to be happening to the entire team. I have tried restarting, clearing cache, using an incognit...read more
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