Hi everyone, Over the past few days, we've been receiving a high volume of audit log alerts titled "Multiple failed logins in the last hour" in our HubSpot account. When we reviewed the audit logs, we found something odd: - Login Type: “Switched b read more
Hello @NKolev ,
When users log in through Single Sign-On (SSO), HubSpot may sometimes interpret session refreshes, timeouts, or activity across...read more
We have a WordPress website built using the Avada theme. One of many websites we have built for our clients. We don't have any different plugins to other website we have that are working just fine. The formns do not get captured and the contact inf read more
Out of curiosity, I went into the Chatflows and created a test chat system for the website to see if it would work and confirm the plugin was working...read more
Hi, Thanks for the community. I am trying to: change the main email associated with my HubSpot account to a new one but can't find the place to do it anywhere on the site. also change the email associated with a secondary user on the account read more
Hi @KAbdelmessih Maybe this article can help: https://knowledge.hubspot.com/account-management/how-do-i-change-the-email-address-of-a-user ...read more
Hi all, I am having issue setting up my meetings scheduler for some reason. When i sahre the call link with clients it shows only 2 dates available and in my settings it show full week. Really confused what is wrong here, if someone could help p read more
Hi @RMayani
The scheduler relies on free/busy information from your connected calendar. Right now the 13th and 20th of July show as availabl...read more
Hi there. My Microsoft Outlook account is not connecting. It says successful but then Hubspot page syays that my caledar is disconnected. What do I do?
Hi @CadTEAM98 From what I know, this usually boils down to permissions or to the fact that HubSpot treats inbox and calendar as two separate hook...read more
Hello! I am super new to Hubspot and am having some issues with the invoices. I am a freelance web designer and I bill a lot of my clients via an hourly rate. I log my hours based upon 15min intervals, so I often don't have a whole number to put in read more
Hey @J2JDesign ! Welcome to the community! From what I know, trying to amplify the scope of the previous answer to hep you. here’s the current st...read more
Hello - I have successfully created a signature using the free generator, but when hit the "Copy signature source code", there is no code copied, it just copies the graphic version. I need the source code to add it to Mac Mail, since it doesn't read more
Hi @WdeGast and @ОСтоев , thanks for your patience as I was checking on this for you internally! I have great news for you! This has been fix...read more
Hello everyone, we have the case that we want to change our recipient of a form to a general email adress. Unfortunately it seems to force me to place a user in it. Am I missing something? How can I place an "info@..." adress there? Be read more
I am getting told that I need a code almost daily for my device but my email attached to my free account is with migadu and only getting the code here and there. Currently Ive been waiting on a code all day. What can I do? ....And I have c read more
Hello, I'm testing the waters of Hubspot and using the Chat. I missed some interactions because there was no audible sound coming from the tab in my browser. I changed the sound to the 12 second option to be sure I didn't miss it, but once again, read more
Thank you @hubcat – have you tried either disabling all extensions + a private window, or a different browser entirely (to rule out browser issues)...read more
My team has been trying to log into hubspot so we can settle some payments but had issues with the 2 factor authentification so we clicked Lost phone. We were then sent an email with a code for removing the two factor authentification and click read more
Hi @CKiffin ,
Could you review these troubleshooting steps and report back? https://knowledge.hubspot.com/marketing-email/not-receiving-hubsp...read more