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MMoroder on May 23, 2025
Hi, I'm having trouble with tracking incoming emails. All settings appear to be correctly configured, and I've successfully used HubSpot in the past. When I send an email to a customer with BCC tracking enabled, it gets logged in HubSpot. However, w read more
0 upvote
1 Reply
Hall of Famer | Partner
May 23, 2025 11:17
Hi @MMoroder , Unless I'm missing something, the BCC alone is not sufficient for email reply tracking, see these requirements here: https://k...read more
Solved
NWangsa on April 23, 2025
HI MY ACCOUNT ID IS 21685161 I WAS ABLE TO ACCESS IT ON 7TH OF APRIL BUT 9TH OF APRIL ONWARDS IT SAYS NO ACCOUNT UNDER MY ACCOUNT? WAS IT REMOVED OR MY ACCOUNT HACKED?
0 upvote
5 Replies
Accepted solution
Hall of Famer | Partner
April 23, 2025 10:39
Hi @NWangsa , It sounds like your account may have been deleted due to inactivity – it seems like HubSpot is sometimes incorrectly measuring a...read more
Solved
SS011 on April 17, 2025
Hello, I have a free account, and are wanting to upgrade to the starter customer platform. This is currently charged at £14/month/seat I will be the admin so I need a seat, I also work with a marketing agency, will they need a seat too? As t read more
0 upvote
1 Reply
Accepted solution
Top Contributor | Platinum Partner
April 17, 2025 08:38
Hi @SS011 ! If your marketing agency is a HubSpot Solutions Partner, you can assign them a FREE Partner Seat! They can provide you an access link th...read more
Solved
AIsles on April 09, 2025
Hi there, I'm on the started HubSpot subscription and the only Super Admin. I got a new phone and lost access to my HubSpot app, I now cant access the app to approve a login on my desktop, equally when I try and login on my app, I get asked to read more
0 upvote
3 Replies
Accepted solution
Recognized Expert | Platinum Partner
April 09, 2025 09:18
Hi @AIsles - HubSpot ususally prompts you to download backup codes when you create your account. Did you happen to do that? If not, you can...read more
Solved
AI9 on March 07, 2025
Who do I need to speak with to get this increased? Or moved to our dev account correctly?
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
March 07, 2025 06:34
Hi @AI9 , It is not so mich that you need to speak to anyone, you simply hit the limit within your current subscription and would have to upgr...read more
Solved
CCollins63 on March 05, 2025
Hi there Does anyone have any suggestions on a proactive contact for Hubspot who can assist me with a cancellation of my contract? I've paid consistently for about 18 months, never used it and am now trying to get someone who is open to helping read more
0 upvote
1 Reply
Accepted solution
HubSpot Alumni
March 05, 2025 13:05
Hey @CCollins63 , thank you for posting in our Community! The best way to cancel your contract is to contact HubSpot’s Billing or our Custom...read more
Solved
CallumSteele on March 03, 2025
I recently completed the HubSpot SEO Certification Exam and scored 50/60 , successfully passing the exam. However, when I attempted to download my certification, I encountered an issue—there seems to be an error preventing the certificate from be read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
March 03, 2025 04:17
Hi @CallumSteele , There are currently issues with downloading certificates. You can follow updates here: https://community.hubspot.com/t5/HubSp...read more
Solved
acquirely on February 21, 2025
I bought a starter plan yesterday. I thought that this plan would be enough to scale a company to $30M/year. Get all the SDRs and Closers on this and no worries... But whenever I click on the 'Workspaces' tab in the side menu, it literally only read more
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
February 21, 2025 02:20
@acquirely some items cannot be removed from the navigation through dedicated permissions. As long as they're there, the prompts will only stop if ...read more
Solved
AHoey on February 17, 2025
hi Looks like its the sales platform i need. How do I change to it Thanks
1 upvote
4 Replies
Accepted solution
Participant
February 19, 2025 11:07
thanks
Solved
TTruong8 on February 04, 2025
Hello, I have been using the hubspot email signature tool for a while and it is great, however recently the html code produced is changing the formatting of the signature i see from the tool to something completely different once i paste the ht read more
0 upvote
7 Replies
Accepted solution
Top Contributor
March 15, 2025 06:22
Hi, You have an error in you code. To fix it: Replace : <span>Trial</span></p><td style="margin: 0px; font-w e i g ...read more
GRUBUANO on January 26, 2025
Buongiorno a tutti, chiedo vs supporto al fine di capire come poter risolvere questo problema. ho un profilo gratuito e vorrei effettuare upgrade al profilo starter. quando procedo con l'acquisto e inserisco i miei dati viene fuori il seguente m read more
0 upvote
2 Replies
Member
February 02, 2025 05:15
Per risolvere il problema con l'upgrade del profilo su HubSpot, verifica che i dati della partita IVA inseriti siano corretti e corrispondano a quell...read more
Solved
TKuehnlein on January 20, 2025
Hi Community, we have grown as a company and are now facing an issue, that we have 2 free accounts (A = filled with our Data; B = Inheriting a special Discount). As we are a startup and do not want to loose both (neither our data, neither the di read more
0 upvote
7 Replies
Accepted solution
Hall of Famer | Partner
January 20, 2025 05:00
Hi @TKuehnlein , There is no out of the box feature, no. Some marketplace app providers have specialiced on this and are offering paid migrati...read more
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