Hi, I'm having trouble with tracking incoming emails. All settings appear to be correctly configured, and I've successfully used HubSpot in the past. When I send an email to a customer with BCC tracking enabled, it gets logged in HubSpot. However, w read more
Hi @MMoroder ,
Unless I'm missing something, the BCC alone is not sufficient for email reply tracking, see these requirements here: https://k...read more
HI MY ACCOUNT ID IS 21685161 I WAS ABLE TO ACCESS IT ON 7TH OF APRIL BUT 9TH OF APRIL ONWARDS IT SAYS NO ACCOUNT UNDER MY ACCOUNT? WAS IT REMOVED OR MY ACCOUNT HACKED?
Hi @NWangsa ,
It sounds like your account may have been deleted due to inactivity – it seems like HubSpot is sometimes incorrectly measuring a...read more
Hello, I have a free account, and are wanting to upgrade to the starter customer platform. This is currently charged at £14/month/seat I will be the admin so I need a seat, I also work with a marketing agency, will they need a seat too? As t read more
Hi @SS011 ! If your marketing agency is a HubSpot Solutions Partner, you can assign them a FREE Partner Seat! They can provide you an access link th...read more
Hi there, I'm on the started HubSpot subscription and the only Super Admin. I got a new phone and lost access to my HubSpot app, I now cant access the app to approve a login on my desktop, equally when I try and login on my app, I get asked to read more
Hi @AIsles - HubSpot ususally prompts you to download backup codes when you create your account. Did you happen to do that?
If not, you can...read more
Hi @AI9 ,
It is not so mich that you need to speak to anyone, you simply hit the limit within your current subscription and would have to upgr...read more
Hi there Does anyone have any suggestions on a proactive contact for Hubspot who can assist me with a cancellation of my contract? I've paid consistently for about 18 months, never used it and am now trying to get someone who is open to helping read more
Hey @CCollins63 , thank you for posting in our Community!
The best way to cancel your contract is to contact HubSpot’s Billing or our Custom...read more
I recently completed the HubSpot SEO Certification Exam and scored 50/60 , successfully passing the exam. However, when I attempted to download my certification, I encountered an issue—there seems to be an error preventing the certificate from be read more
Hi @CallumSteele ,
There are currently issues with downloading certificates. You can follow updates here: https://community.hubspot.com/t5/HubSp...read more
I bought a starter plan yesterday. I thought that this plan would be enough to scale a company to $30M/year. Get all the SDRs and Closers on this and no worries... But whenever I click on the 'Workspaces' tab in the side menu, it literally only read more
@acquirely some items cannot be removed from the navigation through dedicated permissions. As long as they're there, the prompts will only stop if ...read more
Hello, I have been using the hubspot email signature tool for a while and it is great, however recently the html code produced is changing the formatting of the signature i see from the tool to something completely different once i paste the ht read more
Buongiorno a tutti, chiedo vs supporto al fine di capire come poter risolvere questo problema. ho un profilo gratuito e vorrei effettuare upgrade al profilo starter. quando procedo con l'acquisto e inserisco i miei dati viene fuori il seguente m read more
Per risolvere il problema con l'upgrade del profilo su HubSpot, verifica che i dati della partita IVA inseriti siano corretti e corrispondano a quell...read more
Hi Community, we have grown as a company and are now facing an issue, that we have 2 free accounts (A = filled with our Data; B = Inheriting a special Discount). As we are a startup and do not want to loose both (neither our data, neither the di read more
Hi @TKuehnlein ,
There is no out of the box feature, no. Some marketplace app providers have specialiced on this and are offering paid migrati...read more