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Solved
JJohnston24 on September 06, 2024
Hi - I was made a Core user from my admin but I still do not have access to basic things like making calls and sending emails from hubspot - we have scrubbed all of the settings we can think of and cannot find the missing link to getting me (semi) f read more
0 upvote
2 Replies
Accepted solution
Thought Leader | Platinum Partner
September 06, 2024 16:26
Hi @JJohnston24 to access sales features you need a sales seat not a core seat. and then with the right seat, your admin. We'd to review your ...read more
LChappaz on September 04, 2024
Hi everybody, I have an issue with connecting my squarespace domain and my huspot's website. I have done procedure to connect squarespace domain to hubspot website and I had no issue from hubspot. It should works. But when I go on my website with U read more
1 upvote
2 Replies
Recognized Expert | Platinum Partner
September 05, 2024 04:57
Hi @LChappaz Could you please share a screenshot of the website connection issue you're experiencing? Additionally, could you provide a descr...read more
Solved
monolithed on August 25, 2024
Could you please advise on how to keep one user (administrator) on a paid plan while keeping others on the free plan? According to the documentation , this should be possible. However, after purchasing the Starter plan for one user, I'm now faced w read more
0 upvote
3 Replies
Accepted solution
Hall of Famer
August 27, 2024 19:22
Hi @monolithed , I'm happy to share this feedback with the @CommunityTeam to see if they can pass it on to the correct team
monolithed on August 23, 2024
I couldn't find a section where I could report a bug, so I'm writing here. Since March 1, 2024, Kazakhstan switched to a single time zone, UTC+5. The calendar still shows UTC+6. Please forward this to the development team to fix it.
0 upvote
3 Replies
Community Manager
September 04, 2024 12:42
Thank you for the feedback @monolithed ! While this cannot be updated at the moment, I will connect with our Knowledge Base team to hopefully get ...read more
MAsgari7 on August 19, 2024
Hey there, Before upgrading to a paid plan we were told this upgrade comes with access to online chat support which is avaialble around the clock. In the short time we have used Hubspot, every second time we have tried to chat to supp read more
0 upvote
2 Replies
HubSpot Employee
August 22, 2024 15:44
@MAsgari7 I'm sorry to hear about your experience. We'd been making some UX changes with regards to how we handle support chatflows and it seems as...read more
Solved
EFreedman on August 15, 2024
I am on the free version of Hubspot, vetting the solution right now for my startup that we're launching. I am having an issue with deleting inactive users (as a super admin) in my account. I went to support only to tell me to upgrade when there is c read more
1 upvote
2 Replies
Accepted solution
Thought Leader | Platinum Partner
August 16, 2024 05:23
Hi @EFreedman here is an article that might help you understand the steps and requires to deactivate and remove users in HubSpot.
Solved
MTorres on August 06, 2024
Issue: We need to create a user in HubSpot using an email address that does not have an inbox (e.g., sales@hey.com ). The standard invitation process requires the user to accept the invite via an email link, which is impossible since the email ad read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
August 07, 2024 00:26
Hi @MTorres , As far as I know, this is not possible. The invitation confirmation cannot be bypassed. Even if only temporarily, someone would ...read more
timiwestsr on August 02, 2024
Hello, I am a tech working with a client who needed a website for their brand new photography startup. I specifically chose this platform for them because I know how wonderful it is, having used it myself in the past! Within a few days of making a read more
0 upvote
1 Reply
Key Advisor
August 02, 2024 18:52
The forums are user to user here with limited interaction from the Hubspot team. If this was a free account, those are typically suspended for good w...read more
Solved
kimiwei88 on August 01, 2024
My team doesn't know which email addresses we should use with Hubspot, or whether we should set up a separate email specifically to use with our Hubspot account. We are a team of three, and we mostly use gmail, although we have emails connected read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
August 02, 2024 01:27
Hi @kimiwei88 , Here's what HubSpot recommends you do (and magically, that also solves your main concerns). Connect your team email channe...read more
Solved
ACharles89 on July 22, 2024
Hello, I have forgotten my password and do not have access to the email associated with the email.
0 upvote
1 Reply
Accepted solution
Contributor
July 23, 2024 00:48
Hi @ACharles89 , Try filling this form. Someone from HubSpot support team might connect with you. https://knowledge.hubspot.com/account-manageme...read more
Solved
AFreed on July 16, 2024
I'm experiencing a problem with my website's responsive design. When viewed on mobile devices, several elements on my site overlap, making the content difficult to read and navigate. I've tried adjusting the CSS and using HubSpot's built-in responsi read more
0 upvote
2 Replies
Accepted solution
July 16, 2024 09:16
Hey @AFreed , As @TomM2 mentioned, it does seem that the website linked is actually built on WordPress and not HubSpot. If you haven't connec...read more
Solved
PlanetPluto on July 10, 2024
I have Hubspot starter. Under Pipeline Automation I can set up a workflow that allows me to either "create a task" or "send an internal email notificaton". When I use the 2nd option, I get an error: " Unable to send email notification. The r read more
0 upvote
5 Replies
Accepted solution
Hall of Famer | Partner
July 10, 2024 01:49
@PlanetPluto have you looked into the notifications settings? Have you followed the steps from my previous reply? Once you do, you should be all se...read more
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