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Account & Settings

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Solved

drewwhis on May 07, 2025

Unrecognized Device Code Not Sending to privaterelay.appleid.com Address

Has anyone run into this issue/solved this issue? A HubSpot user signs up with their Apple ID (Sign in with Apple) and uses "Hide My Email" to create their account with an "@privaterelay.appleid.com" email address. When the user tries to log read more

Reply Service

0 upvote

1 Reply

Accepted solution

karstenkoehler

Hall of Famer | Partner

May 08, 2025 00:13

Hi @drewwhis , Step 1 here would be to work through these troubleshooting steps: https://knowledge.hubspot.com/marketing-email/not-receiving-...read more

Solved

PavelTsandev on January 14, 2025

Colleague unable to login - not receiving the email with login code

Hi, A colleague of mine with email (hiding the email intentionally) doesn't receive the emails with " HubSpot Log In Code ". I think it might be that this email is marked as bounced on your end. Can you please check and let us know? BTW we checked read more

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0 upvote

4 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

January 14, 2025 06:49

@PavelTsandev that is correct, which is why I pointed out that there is a dedicated thread for this: There's a dedicated thread with step ...read more

BikeRunner on May 07, 2024

Hubspot not upholding EU laws?

Hi, I wanted to be able to automatically send an email based on a workflow, and had several online meetings with a Hubspot Sales rep. He told me I would be able to do this by buying Sales Proffesional - which I then did. Only to find out that this read more

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0 upvote

4 Replies

BikeRunner

Participant

June 11, 2024 10:21

I have not been contacted by anyone! I have written several emails to Customer success, and the Sales rep that tricked me and anyone at Hubspot - inc...read more

SedonaSF0735 on October 18, 2023

Single Sign-on for Service Portal

Hello, We have a client requesting Single sign-on for use with our HS Service Portal. Is it possible to have this just for one client? I don't need to roll it out to all. Thank you.

Reply Service

1 upvote

2 Replies

Jnix284

Hall of Famer

October 18, 2023 21:50

Hi @SedonaSF0735 to clarify, while it's possible to configure SSO for your Knowledge Base articles, you can't configure it and limit it to a specif...read more

ZSabaz on May 03, 2023

DNS issues / Can't access without VPN

Hello there, I recently switched to a new internet provider, and I've been having trouble accessing Hubspot without using a VPN ever since. It's becoming quite a hassle, and I'm hoping someone can help me find a solution so I can access Hubspot read more

Reply Admin Best Practices How-To Service

0 upvote

4 Replies

uasik

Member

March 26, 2024 10:55

Hi, We have the same problem. We are using Hubspot in 15 different locations, 2 of them have the same problem. We have tried all of the solutions be...read more

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