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  • Most Upvoted
  • nthatcher-airbr on August 09, 2021
    0 upvotes
    4 Replies
    I recently noticed an update to the reply options in Hubspot Inbox which allow you to respond via Email/Call or Chat/Call, however, the option doesn't allow for Email/Chat or Chat/Email. Does anyone know why this is? Here is a screenshot of what I...
    Reply
    Contributor
    August 30, 2021 07:47
    @webdew The question was why there is not an Email/Chat or Chat/Email option in the drop-down menu instead of just having an Email/Call or Chat/Cal...
  • Solved
    Tselani on August 08, 2021
    0 upvotes
    3 Replies
    Currently the Export Capability gives a user the ability to export all Contacts, Companies and Deals that they have visibilty to. We would like to provide those permissions to some users but not all to facilitate better governance across the platfor...
    Reply
    Participant
    August 09, 2021 03:03
    Thank you both, I submitted it as an idea. My original intent was to post in the ideas section 😅
  • Solved
    JCho on August 06, 2021
    0 upvotes
    1 Replies
    Hi, I want to make sure i can keep track of Bounced emails, I tried to uploaded with Email hard bounce reason. Although, I cannot update this field. What would be the best way of keeping those tracks? Best, Juliette
    Reply
    Most Valuable Member
    August 06, 2021 22:44
    Hi @JCho , Indeed the Email hard bounce reason property can't be changed manually. You would import these contacts as an opt-out list . ...
  • Solved
    SEbinger on August 04, 2021
    0 upvotes
    1 Replies
    The email that my clients receive when they book a meeting is a template that I need to update but I can't find it? Where can I update meeting confirmation templates?
    Reply
    Most Valuable Member
    August 04, 2021 10:41
    Hi @SEbinger , Unintuitively, this email can't be customized. Almost 300 other users have already upvoted a corresponding request to the prod...
  • Solved
    LSmith25 on August 02, 2021
    0 upvotes
    2 Replies
    We have one email login under my name, but being used by the office (4 other users) all of whom have their own name on the system. However, whenever creating a 'task' etc. they have to manually change the name of the assigned person... is there ...
    Reply
    Top Contributor | Diamond Partner
    August 02, 2021 21:40
    Hi @LSmith25 , I didn't get it, if all other four users have their name on the system (I' am considering you add them as user) then why not lohin ...
  • Solved
    DHalbert on July 31, 2021
    0 upvotes
    1 Replies
    Curious to know how one could create a custom property calculation for avg close days between opening a deal and closing it filtered by the sales rep? Now I know we have avg deal time but I cant seem to find a way to create this specific to the sale...
    Reply
    Most Valuable Member
    July 31, 2021 22:26
    Hi @DHalbert , It's not possible to create a calculation per rep within a property. You could however display the Days to Close property by ...
  • Solved
    MikevanBerkel on July 15, 2021
    0 upvotes
    1 Replies
    Hi, We as an organization use HubSpot and log and track all mails, but experience some issues with internal communication. Once an email contains a (hyper)link HubSpot will creates its own link (sidekickopen...etc.), in order to track the link I...
    Reply
    Most Valuable Member
    July 15, 2021 06:43
    Hi @MikevanBerkel , At this stage, it's either all or nothing, unfortunately. The toggles for email tracking apply across the whole portal a...
  • Solved
    SAbdulRabb on July 14, 2021
    0 upvotes
    3 Replies
    Is there any dark mode or any other coloring option available for Hubspot at the moment. If yes, please guide me how to enable it. Thanks
    Reply
    Participant
    July 16, 2021 10:15
    Thanks, it is really helpful.
  • Solved
    RMawad on July 04, 2021
    0 upvotes
    2 Replies
    they are seperate emails and seperate acccounts. do i have to sign out of one and sign into the other? seems that we should be able to switch between the two...
    Reply
    Top Contributor | Diamond Partner
    July 13, 2021 04:00
    Hi @RMawad , Yes, you have to logout from one HubSpot account before loggin into other one. Way around to this is to use two different web browse...
  • Solved
    JKibler on July 01, 2021
    0 upvotes
    2 Replies
    I was pleased to see that HubSpot enabled deals, contacts, and companies to be associated with tasks on the task viewing page (a great add) but would like to know if users can change the click-through location for the task. Said another way, if bot...
    Reply
    Participant
    September 20, 2021 07:45
    Thanks Karsten - I'll give it a try!
  • Solved
    barneygoodman on June 11, 2021
    1 upvotes
    3 Replies
    Hi There, We need to download/export all attachemnts from company records in one go. The Hubspot attachments function is a nightmare to manage when you have 20-30 attachments so we need to move to a cloud folder structure with the URL held in a ...
    Reply
    June 11, 2021 07:05
    I see what you are saying. I'm not able to download this way either. I did find this on the Idea Board and I think we should both comment here and he...
  • Solved
    NicoleSengers on May 28, 2021
    1 upvotes
    1 Replies
    Hi there, We are looking for a solution to build a property that is unique per deal that is a max of 5 digits/characters long. I can use deal IDs to create longer codes but we need to find a way to create this using sales and marketing hub. If...
    Reply
    Most Valuable Member
    May 28, 2021 11:07
    Hi @NicoleSengers , This could be accomplished with custom code in workflows (available in Operations Hub Professional). The free opti...
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