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Account & Settings

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ISupport4 on October 19, 2022

Unable to Login : Hubspot Accounts

Dear Team 1) We are able to login to our hubspot profile account. 2) Once we logged in , there is an option to choose the Portal/ Hubsport Domain. 3) We are unable to login to that hubspot domain [ please check the attached screenshot] -- ERR_ read more

Reply Login

0 upvote

1 Reply

TitiCuisset

Community Manager

October 20, 2022 03:59

Hi @ISupport4 Thank you for reaching out! This does look strange - can you submit the form at the very end of this article with all ...read more

chribba_021 on June 28, 2022

Cant log into my portal

Hi, when logging into hubspot i come to a new portal id (newer than my og) I have a old portal and i have the id for this but i cant log into it or access it. What can i do?

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0 upvote

1 Reply

kvlschaefer

Community Manager

June 28, 2022 10:15

Hi @chribba_021 , Thanks for reaching out! I would like to refer you to this knowledge base here with details on how to log in to ...read more

Solved

EC2020 on September 15, 2020

Disable 2FA

Hello, We would like to disable 2FA, could you please help?

Reply Account Login

0 upvote

18 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

September 16, 2020 01:27

Hi @EC2020 , You should be able to disable two-factor authentication by clicking the settings icon, followed by "Security" in the left sidebar...read more

NikG on September 02, 2020

Verification Emails and code not received

Dear HubSpot team, I would like to report that my colleague with Polina Georgieva x) is unable to log into HubSpot. She is receiving the following message: ''We noticed something different about this login. We're just making sure it's you. We' read more

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1 upvote

19 Replies

DianaGomez

Community Manager

January 29, 2025 08:59

Hey @YLocal , Thanks for getting in touch with the Community! You should have just received a resubscription email from us. Once you confi...read more

Solved

UREcuador on June 19, 2020

Data lost in my count

Good day. I hereby wish to know what happened to my account. Today I tried to enter and I got out that I had not registered. I tried to enter and he told me that my account did not exist. After some attempts I managed to access but all the informati read more

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0 upvote

1 Reply

Accepted solution

warrendavey

Top Contributor | Diamond Partner

June 19, 2020 11:58

@UREcuador - Most items that have been deleted are accessible for a period of time. I'm not sure on templates. But Contacts, Companies, Deals, and...read more

Solved

jbarilla on March 31, 2020

Are users notified when their permissions changed?

We are going to enable a group of salespeople to now published emails. Curious, will they be notified of the permission change?

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0 upvote

1 Reply

Accepted solution

Bryantworks

Key Advisor | Diamond Partner

March 31, 2020 14:38

Hey there again @jbarilla , HubSpot doesn't have these sorts of permissions notices unless it's around paid seats (Sales, Service, etc.). Hop...read more

Solved

Kevin-Suzaku on February 16, 2020

How to Change Login Method fromGoogle Login to Email/Password method

Hi everyone, Sorry, I'm a newbie and sorry if I make some mistakes about this request. I use CRM free to discover HubSpot. This is my question: To log to my HubSpot account I use Google login but I would like to change to login method t read more

Reply Login

0 upvote

2 Replies

Accepted solution

jennysowyrda

Community Manager

February 19, 2020 18:09

Hi @Kevin-Suzaku , If you change your password by clicking "forgot my password" during the login process you will be able to create a new pass...read more

Solved

Charlie2020 on January 30, 2020

Was I hacked? Received email from Hubspot: Please Reconnect User to LinkedIn (NOT me)

Is this fake? I use LinkedIn & this is NOT me or anyone I know . How do I protect my account (and remove any connections not authorized)? The email appears to be sent from Hubspot. Email subject headline: Please reconnect user to Linke read more

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0 upvote

5 Replies

Accepted solution

jennysowyrda

Community Manager

January 30, 2020 15:58

Hi @Charlie2020 , I am a HubSpot employee. I just synced up with the product team regarding this and you did connect a LinkedIn Ads account in...read more

Solved

pablouso on December 28, 2019

Changed email

I recently changed my business email and no longer have access to the one I started HubSpot with, is there somewhere to change my account email? It is important to note that I no longer have access to my old email because it no longer exists read more

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0 upvote

2 Replies

Accepted solution

Nynke_HM

Top Contributor | Diamond Partner

December 31, 2019 06:52

Hi @pablouso , Even if you don't have access to your old email account, you should be able to access your HubSpot account. Just try logging in w...read more

Solved

DarrenH1 on November 08, 2019

Outlook log in - verification window closing instantly

Using hubspot for 6 months and no issues. Today in outlook it asks me to log in. I do so. But then it says I must enter a verification code - which is sent instantly via email to me and received. But the popup window to enter the code into close read more

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0 upvote

2 Replies

Accepted solution

DarrenH1

Member

November 11, 2019 05:24

I fixed this by adding 2 Factor Authentication to my Hubspot account. This means when I log in Hubspot reverts to either Google Auth or SMS for m...read more

Solved

DavidJamesGroup on October 11, 2019

How many users can we have with a Free Account?

We currently have a free hubspot CRM account. We would like the ability to have multiple users within our organization access the account for tracking purposes. How many users are we allowed with a Free Account?

Reply Login

0 upvote

6 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

May 15, 2022 09:41

Hi @DavidJamesGroup and @Phil_Vallender , Just learned from HubSpot support that there is actually a limit across all subscriptions: 2.500 u...read more

rad on August 23, 2019

Two-Factor Authentication: What You Need to Know

Hey friends, Here at HubSpot, we really love security, and we know it’s incredibly important to our customers, too. We recently added new functionality to our two-factor authentication (2FA) offering that we want you to know about, and enco read more

Reply Login

10 upvotes

19 Replies

Aakar

Key Advisor

November 16, 2022 23:49

Thanks for sharing! We have set up HubSpot SSO with Google (And we had enabled 2FA in Google.). This removes one step from the login process, HubSpo...read more

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