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chribba_021 on June 28, 2022
Hi, when logging into hubspot i come to a new portal id (newer than my og) I have a old portal and i have the id for this but i cant log into it or access it. What can i do?
0 upvote
1 Reply
Community Manager
June 28, 2022 07:15
Hi @chribba_021 , Thanks for reaching out! I would like to refer you to this knowledge base here with details on how to log in to ...read more
TPhillipssvc on September 17, 2020
For the past few days, every time I try to Login, I get a "something unusual about the login" message, and have to enter a special code to get into the system. I have not changed computer or browser, though there was a Windows 10 update this week. I read more
0 upvote
1 Reply
HubSpot Employee
September 18, 2020 03:29
Hey @TPhillipssvc ! Could you please try Clearing your browser cache and then attempt to log in again. The message should appear one more ti...read more
Solved
EC2020 on September 15, 2020
Hello, We would like to disable 2FA, could you please help?
0 upvote
7 Replies
Accepted Solution
Hall of Famer | Partner
September 15, 2020 22:27
Hi @EC2020 , You should be able to disable two-factor authentication by clicking the settings icon, followed by "Security" in the left sidebar...read more
ShelleyKarba on September 14, 2020
The email address being used for my Hubspot login is no longer accessible as it is inactive. I can't log into hubspot to change it- as it gives me the following message, "we've noticed something different about this log in". Then the code gets sent read more
0 upvote
11 Replies
Community Manager
September 21, 2020 11:46
Hello @kelliknight I would also recommend submit your information in the form at the end of this page here someone from our team will...read more
NikG on September 02, 2020
Dear HubSpot team, I would like to report that my colleague with Polina Georgieva x) is unable to log into HubSpot. She is receiving the following message: ''We noticed something different about this login. We're just making sure it's you. We' read more
1 upvote
13 Replies
Community Manager
June 16, 2022 03:19
Hi @JWheeler2 , You should have received a resubscription email from us a couple of minutes ago - after confirming that email, you shouldn't h...read more
FREEDCARE on August 11, 2020
Hi, In last two days, while loggin onto Hubspot (app.hubspot.com/login) the system is showing continous captcha's and giving an error message that we can not use Google to log-in. In fact, none of the team members are able to log-in. Now, wh read more
0 upvote
1 Reply
HubSpot Alumni
August 13, 2020 00:45
Hi @FREEDCARE , Thanks for reaching out. I'd recommend reaching out to your IT team to find a solution for this. Take care! Jess ...read more
Solved
UREcuador on June 19, 2020
Good day. I hereby wish to know what happened to my account. Today I tried to enter and I got out that I had not registered. I tried to enter and he told me that my account did not exist. After some attempts I managed to access but all the informati read more
0 upvote
1 Reply
Accepted Solution
Top Contributor | Diamond Partner
June 19, 2020 08:58
@UREcuador - Most items that have been deleted are accessible for a period of time. I'm not sure on templates. But Contacts, Companies, Deals, and...read more
andreio on June 11, 2020
Hi there, I am trying to setup a completely new Hubspot CRM account for the demo@order-chef.com email address, although I am not getting the confirmation email after the registration step. Does Hubspot have issues with hyphen domain names?
0 upvote
2 Replies
Member
June 11, 2020 18:04
Hi Pam, Thank you for the quick reply! I don't have a login issue, I have a new account registration issue. Basically I cannot sign up for ...read more
EdGrundon on May 27, 2020
A Super Admin account user has been deactivated due to inactivity, however, I am now trying to reinstate it. The reset password option does not work. Does anyone know if this can be sorted or should I delete the user and re-add? Thank you!
0 upvote
4 Replies
Member
June 05, 2020 08:07
Hi Sharon How do I do that? Thanks
salmananit on May 17, 2020
So, I created a ccountuser account for one of my team members. He received the notification via email that he has been crated as a user. When he tries to login it says, invalid email address. He is not putting wrong email address, neither a wrong pa read more
0 upvote
1 Reply
Community Manager
May 19, 2020 11:32
Hello @salmananit What is the browser the user using? If its's chrome does the same behavior happens in incognito ou in another browser? ...read more
JBCL on May 13, 2020
Hi, Every time I try to login to my account it says this: You don't have access to this account. You're not authorized to log in to this HubSpot account. Please confirm that the Hub ID in the URL is correct. If you don't recognize the Hub I read more
0 upvote
1 Reply
Community Manager
May 15, 2020 13:32
Hi @JBCL , If you are still unable to access your account, I would recommend following the steps outlined in this article . If you are ...read more
AuroraLifeCoach on April 30, 2020
Hello, I have set up an account for my client, using my own email address so that I can check it all works, etc., however, now I want to remove myself completely from the account and put her down as the super user, it won't let me, saying that she read more
0 upvote
3 Replies
May 02, 2020 01:51
Thank you, it's let me add her, but is still saying there is another account. We've tried resetting the password for this 'other' account, but it th...read more
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