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  • jennysowyrda on March 19, 2019
    91 Replies
    If you are adding users to your portal and they are not receiving the welcome email in their inbox, please ensure you follow the steps outlined below before posting: 1. Check junk/spam folders 2. Verify the email address spelling is cor...
    Community Manager
    October 26, 2021 13:49
    Hello @KWright8 could you please confirm if the email is not in the spam inbox and what steps were taken? Wanted to share this knowledge base here...
  • jennysowyrda on March 12, 2019
    0 Replies
    If your portal has been deactivated due to an extended period of inactivity and you are looking to have it reactivated, please read the following: 1. Your Academy certifications are associated with your email address not your portal and w...
  • Solved
    kenshvetz on October 10, 2021
    1 Replies
    I want to create a HubSpot sandbox, and this article just updated 9/22/21 says there should be a Sandbox option when you click the Settings icon, but no such menu exists: ...
    Most Valuable Member
    October 10, 2021 21:51
    Hi @kenshvetz , Usually new features that are in beta are not rolled out to all HubSpot portals at the same time. You can however reach out to...
  • Solved
    Javier_Yebenes on September 27, 2021
    3 Replies
    Hi everyone, I have been actively using Hubspot for a bit over 2 years and I had started to build a Hubspot Community profile and had some posts, threads I followed, etc. I recently changed companies and, as my previous user was linked to my com...
    Community Manager
    September 29, 2021 06:55
    Hey @Javier_Yebenes @javieryebenes Thank you for the information provided. I was able to merge the two users, so you should be able to log...
  • Solved
    Baduist on August 26, 2021
    2 Replies
    Hello, We have a newsletter going oput daily to 100,000 subscribers, and we're getting a lot of responses every day, which we're getting into a gmail inbox. Some of the responses are potential leads inquring about product and should be direc...
    August 31, 2021 05:45
    Thanks, @karstenkohler ! Two questions: 1. Is it possible to track replies if my newsletter is sent from a different newsletter software (i.e...
  • Solved
    ChrisfromISB on August 13, 2021
    1 Replies
    How can I change my Community Account Name from ChrisfromISB to ChrisAtI
    Most Valuable Member
    August 13, 2021 21:31
    Hi @ChrisfromISB , There is thread that collects these requests: How can I change my user name on Hubspot Community ? You can post you...
  • Solved
    STorti0 on June 28, 2021
    4 Replies
    PLEASE! looking for help. I cannot get any phone support and I have lost access to the email associated with my Hubspot account. I put in years of data and accounts into it and I no longer have access. I stopped using it when I left an organizat...
    Community Manager
    July 02, 2021 13:46
    Hi @STorti0 , I'm going to have a member of the team connect with you directly for next steps. It looks like your form submission didn't go t...
  • SF19 on June 20, 2021
    2 Replies
    Dear Hubspot Community, in our account we are currently experiencing that users still show up as "Pending" under Settings > Users & Teams > Users: "Last Active" (no activity shown) However, they are already set up and even use our ...
    June 22, 2021 06:57
    Hi, it seems that it is fixing the issue - however, wondering if there is a way to bulk sync all the users because this would mean we have dozens...
  • UHI on March 01, 2021
    1 Replies
    Hi Team, Would like to ask for help to fix this, whenever we hit on reply all from Service >Tickets, this error message appears. Our account has been set up 4 mons ago and we are able to reply to tickets seamlessly until last week that this e...
    Community Manager
    March 02, 2021 02:14
    Hi @UHI Thank you for reaching out. Can you confirm that you have an inbox connected in Settings > Integrations > Email Integr...
  • HHall on February 19, 2021
    1 Replies
    Hi, I have accidently deleted an account that I now need! Please could you tell me if/how I can reactivate an account i have deleted? I believe the account was called ' ' It was deleted yesterday. Thank you
    Top Contributor | Diamond Partner
    February 20, 2021 04:30
    Hi @HHall , If you have deleted an account by mistake, you have to inform the same to the community through form. Below is the link of the form: ...
  • Solved
    JHolmes_Yusen on February 14, 2021
    1 Replies
    Hello all, I was hoping to create a company property, 'branch manager,' and have a selection to choose from contacts. Is this possible? Is there a way to do it?
    Most Valuable Member
    February 14, 2021 21:42
    Hi @JHolmes_Yusen , Yes, this is possible with an additional step. By default, contact views ( Menu > Contacts > Contacts ) won't le...
  • Solved
    MaximMatthew on February 09, 2021
    1 Replies
    Hi Community, I have two hubspot accounts, with two different emails. I would like to switch between them via the all accounts menu. how can I get both accounts linked ?
    Most Valuable Member
    February 09, 2021 06:21
    Hi @MaximMatthew , Switching between portals is only possible if you're accessing both portals with the same email address, unfortunately. ...
  • UserUserUser on February 03, 2021
    6 Replies
    Hubspot has a "Hubspot for Windows" desktop app. I uninstalled that and all other instances of Hubspot from my laptop, but the Hubspot for Windows login keeps popping up. How can I stop this? It pops up randomly and since I uninstalled it, there's n...
    September 10, 2021 08:55
    Thanks! I had tried that yesterday and kept getting a message that wouldn't let me delete the folder or its contents, but I just tried again and it d...
  • Solved
    JoshPearson on January 18, 2021
    4 Replies
    Hello, I am unable to succesfully edit my email signature. I have done following. Under settings I have clicked "edit signature" then made the changes and then clicked save. I get a message that says "your signature was successfully updated"...
    January 20, 2021 06:43
    Tiphaine, That was the solution. I appreciate your assistance. Thank you, Josh Pearson
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