Account & Settings

Showing results for 
Search instead for 
Did you mean: 
Filter by:
  • All labels
  • Academy
  • Admin
  • Ads
  • AMA
  • Analytics Tools
  • Announcement
  • Announcement
  • best practices
  • Billing
  • Blog
  • Calendar
  • Calling
  • Campaigns
  • Chat
  • Companies
  • Connected Email
  • Contacts
  • Conversations
  • CRM
  • CTAs
  • Custom Objects
  • Dashboards
  • Deals
  • Developer
  • Documents
  • Email Deliverability
  • Enterprise
  • Feedback Surveys
  • File Manager
  • Forms
  • Free
  • GDPR
  • Getting Started
  • How-To
  • Integrations
  • Knowledge Base
  • Landing Pages
  • Lists
  • Marketing
  • Marketing Email
  • Marketplace
  • Meetings
  • Mobile App
  • Notifications
  • Playbooks
  • Professional
  • Quick Tutorial
  • Reports
  • Sales
  • SEO
  • Sequences
  • Service
  • Settings
  • Snippets
  • Social Tools
  • Starter
  • Tasks
  • Templates
  • Tickets
  • Video
  • Webinar
  • Website Pages
  • Workaround
  • Workflows
Sort by:
Most Recent
  • Most Recent
  • Most Upvoted
  • RMacTavish on September 24, 2021
    1 Replies
    I created a user for a team members personal email address but was unable to activate it due to activation link expiring before recieving it (spam filter). This invite and user were removed and a new invite and user were create to a team email. ...
    Member | Platinum Partner
    September 24, 2021 07:01
    Hi @RMacTavish , I don't think there is a way to change the account email address. However, there is a way to create a new user with the orig...
  • SStewart9 on September 23, 2021
    2 Replies
    I've invited a new user. When they click the link it asks them to enter a password. They don't have a password so asked for a reset but didn't receive any reset emails. HubSpot have been added to our email allow list
    September 27, 2021 01:54
    I tried this but I don't have the option to reset as the users invite it still pending (she can't get loggged in to accept).
  • magicant on September 22, 2021
    2 Replies
    Hi everyone... Since the 3rd of this month all messages from facebook messenger are no longer coming through... I have disconnected and removed the facebook business integration then re added the integration and tried reconnecting... it allows me t...
    September 26, 2021 08:26
    Helo, I have exactly the same issue. It's my first HubSpot account, and I'm trying to integrate it with messenger, but it doesn't work. Is this beca...
  • Rodrigo_Galvan on September 21, 2021
    2 Replies
    Hello! We are in the process of creating new users to use the Free version of the CRM, we were able to create them, however, when trying to add a personal inbox (settings, general, email) we are not able to do so. Sadly the error log is not ...
    September 23, 2021 11:21
    Hi @PamCotton , thank you very much! I have been thinking for a while now, and I dont know if this is true yet so hear me out: since I am not g...
  • gauchoplugins on September 16, 2021
    1 Replies
    The dropdown menu doesn't open based on your documentation below. The menu button simply doesn't work to show the dropdown menu to switch accounts. Even in incognito window or after clearing cache it does not work. This is a problem with your we...
    Top Contributor | Diamond Partner
    September 16, 2021 21:27
    Hi @gauchoplugins , So with your email address, are you the users in many accounts? This dropdown will appear only if you are te users in various H...
  • GreySkull on September 14, 2021
    3 Replies
    I understand that we are on a free plan, but I have no other way of resolving this issue. A previous director of our business, who is no longer with our business, has demoted me to a user, and has effectively locked me out of the account. She won'...
    Top Contributor | Diamond Partner
    September 17, 2021 00:47
    Let's wait for a day @GreySkull . If nobody approach you, then tag @/jennysowyrda @/sharonlicari. They are community managers. (remove the slash si...
  • PTomlinson on September 14, 2021
    1 Replies
    I think this may be a software bug at HubSpot's end. Previously, when I've added a new superadmin, and enabled all notifications, they've receive notificiations (just as I do, as the original superadmin). Now, this no longer works. Despite h...
    Community Manager
    September 15, 2021 08:12
    Hey @PTomlinson Thank you for reaching out! Could you please check if all the emails received from are goin...
  • PTomlinson on September 07, 2021
    13 Replies
    Hi all, Our company has a multi-person sales team. Each person owns their own contact lists, and they also own companies - so that any new contact at one of 'their' companies is automatically that salesperson's contact. I want the sales team...
    September 08, 2021 00:47
    Yes you got me similar screenshot I needed from your portal for salesperson user. In which I can see what permissions salesperson have currently for ...
  • Solved
    MDurkin on September 02, 2021
    2 Replies
    Hi, I've set all cookies across my entire domain to be off in the Data Privacy & Consent > Cookies section of my account. However I'm still seeing the __ptq.gif cookie load on the site in spite of this. Does anyone know why this ...
    September 08, 2021 08:16
    Thanks for explaining @PamCotton . Makes sense! Thanks, Mike.
  • Solved
    Brops2021 on August 25, 2021
    1 Replies
    We have recently had contacts when, either entered manually into Hubspot or information coming over from our e-commerce site, are merging information to other accounts. We have tried entering the information on different browsers but still having th...
    Most Valuable Member
    August 25, 2021 20:59
    Hi @Brops2021 , There are multiple potential reasons for this. HubSpot will usually not merge contacts on its own, only when one of the follow...
  • Solved
    JThwaites on August 24, 2021
    1 Replies
    I am a trustee of a local youth charity and we have been given a free email address from google with a format. I want to use HubSpot as our CRM but Hubspot does not recognise this as a valid email. What do I do?...
    Most Valuable Member
    August 24, 2021 02:34
    Hi @JThwaites , Are the two @ signs a typo or not? A valid email address can only contain one @ sign, I'm not aware of Gmail issuing email add...
  • Solved
    MikeSuts on August 20, 2021
    2 Replies
    I have receievd two different dates for 'your account will be deactivated'. I tried to login before this happened to makes sure I didn't lose some important historical data. Apparently I was too late!!! aaarrgghhh. Anything I can do? Hel...
    Top Contributor | Diamond Partner
    August 20, 2021 06:44
    Hi @MikeSuts , I will suggest you to fill out this form at the bottom of this article.
Recent contributors
Create post
Recent contributors