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Account & Settings

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trickyjimz on September 23, 2023

app-eu1.hubspot.com refused to connect.

Hi, I'm trying to get Wordpress and Hubspot to connect but all I keep running into is the same issue. app-eu1.hubspot.com refused to connect. I've tested 2 Browsers now and cleared my cache and made sure 3rd party Cookies is allowed read more

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JWild5 on September 21, 2023

Form Submission Email Notifications

Up until a week ago I was receiving an email notification when someone submitted a form. Now I am not receiving them. Any ideas please? I'm a super user and have double checked the notification settings but can't see anything wrong. Many thanks

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JWild5

Member

September 23, 2023 04:44

I have now sorted this, there was an unknown user in the options section of the form itself that it tried sending the emails to. Thank you all fo...read more

IvanMi on September 19, 2023

I'm being constantly logged out

I'm using my account like normal but i'm being constantly logged out. I already changed my password, I use 2FA with google authenticator.

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IvanMi

Member

September 20, 2023 10:42

I'm using Arc with plugins and Chrome (incognito without plugins to test) on MacOS. As of now it's not logging me out, it was happening yesterday...read more

NM23 on September 18, 2023

How long does it take for the custom domain to unlink from deleted account?

Hello, I recently signed up for a account on hubspot. I created the website and added a custom domain to it. I messed up many of the settings while setting it up so I deleted the account. I created a new account with the same email id but when I read more

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Jnix284

Thought Leader | Diamond Partner

September 18, 2023 17:25

Ah, thank you for the screenshots @NM23 this is super helpful! per your other comment, I think you're correct - the domain wasn't removed fro...read more

Solved

howardmarxb on September 12, 2023

Super Admin permissions failed

We have given Super Admin permission to a user to configure and access the Private Keys but the system continues to deny the user and request permission even though he is a Super Admin. What suggestion do you have? Thanks!

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Accepted Solution

zachh

Contributor | Platinum Partner

September 12, 2023 08:31

If you're using a Private App, you might want to take a look at its Scope to ensure crm.objects.contacts and possibly cr...read more

RChong5 on September 11, 2023

Need to un-bounce email in order to create new user

Dear hubspot, We try to create a new user and send the email invite but unfortunately it has been bounced. After trying everything on the troubleshooting suggestions as well as talking to the technical team, I have been told it will be best to p read more

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RChong8

Member

September 13, 2023 21:27

Hi, The email for that particular user is still blocked. Please advise.

Solved

FollowStart on September 09, 2023

Using several emails in one account for collecting answers in the CRM

Hello! I added for one user in Hubspot - 2 extra emails (Settings - General - Email), besides the email I use for login via Gsuite. These other 2 emails are being connected via Inbox type: IMAP+SMTP. Now I sent a test email to all of these 3 inbox read more

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Accepted Solution

TomM2

Key Advisor | Partner

September 11, 2023 06:20

Hey @FollowStart I think this might be confusion between logged emails and the HubSpot inbox. I'd definitely recomend having a read over the articl...read more

MJAMAL2 on September 07, 2023

Unable to create any landing page or form

I have an issue, I am submitting my correct details but I see this in the Email. We weren’t able to verify your identity Now It's my second account One of your support members told me to create a new one with the correct details but still the sa read more

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MJAMAL2

Member

September 09, 2023 11:18

My domain is currently expired and I will buy it soon, so it's not possible to use Hubspot services without a domain.

RMason8 on September 07, 2023

We're sorry you have no accounts

After i log in Hubspot says i have no accounts. I don't use Hubspot as often but still go to it for contact information and now those are all gone. Is there a way to reactivate?

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BérangèreL

Community Manager

September 08, 2023 03:24

Hi @RMason8 , Thank you for reaching out to the Community! I'd like to share these resources that might help you: - Recover your inactive HubSpo...read more

Solved

DKenig on September 06, 2023

Change Super Admin

The person in charge of the HubSpot account is no longer working with us and he is the Super Admin, therefore I need to change the Super Admin for the Account

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Accepted Solution

Ben_M

Key Advisor

September 06, 2023 09:22

If there are no other super admins then the original super admin will need to transfer ownership and select another super admin. If this is not possi...read more

KThomasSFS on September 05, 2023

Reactivate my free account

I'm getting the "We're sorry. You have no accounts" error message. I have two admins on my account and one of them has been inactive but the other was active within the last 120 days. I'm not able to even log in to "upgrade"... I completed the for read more

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kvlschaefer

Community Manager

September 08, 2023 12:04

Hi everyone, @Ben_M - Thanks for your help here! @KThomasSFS - You can request the recovery of your account by submitting the form a...read more

batist111 on September 04, 2023

Account seems restricted

Hello everyone, I haven't used hubspot in a while. I'm working on a new business right now but when I try to make a landing page I face this message Features like calling, emails, forms, CTAs and CMS will be unavailable until you let us know m read more

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batist111

Member

September 08, 2023 09:48

So upgrading would fix this I guess ?