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Solved

SimonW on June 10, 2025

Wordpress with Avada not capturing forms with HubSpot plugin

We have a WordPress website built using the Avada theme. One of many websites we have built for our clients. We don't have any different plugins to other website we have that are working just fine. The formns do not get captured and the contact inf read more

Reply CRM Forms

0 upvote

4 Replies

Accepted solution

Santiagotv16

Participant | Diamond Partner

June 11, 2025 11:22

Oh I see, I had this problem too, and had to integrate it with make.com just to send all the information to Hubspot, after that, I did the form nativ...read more

Solved

CorentinLorenzo on January 28, 2025

Mandatory checkboxes for consent to data processing and communication on multistep form

The new multi-step forms don't allow you to make data processing consent and communication subscription checkboxes compulsory, as is the case on classic forms. This is problematic to ensure explicit consent to data storage and correct communic read more

Reply Forms

4 upvotes

2 Replies

Accepted solution

Lucila-Andimol

Most Valuable Member | Platinum Partner

May 13, 2025 12:06

@CorentinLorenzo Adding up to this When you choose the Legitimate consent option you can read a message that this becomes (mandatory) and no ch...read more

Solved

GJCLAW on December 09, 2024

Why was there no notifications for the forms

Why we were not receiving any forms notifications from 3rd December 2024 onwards? Can please help us to look into that?

Reply Forms

0 upvote

2 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

December 09, 2024 07:45

Hi @GJCLAW , Have you checked in the Options tab of your form (in the form editor) whether the email address is actually added / set up to be ...read more

Solved

ANB1 on May 28, 2024

Wordpress plugin sync stopped working

Hi, we have a site built in Wordpress using Elementor. All forms on our site are made with Elementor. We have the Hubspot Wordpress plugin installed. Everything was working correctly for several months. All of our Elementor forms were showing in t read more

Reply Forms

0 upvote

6 Replies

Accepted solution

ANB1

Member

June 03, 2024 10:06

Incase this will help anyone else, here is the response from Hubspot support: From what I understand, you are trying to connect some non-HubSpot f...read more

jovanny on April 27, 2023

Why husbpot trigger an email when.....

Why hubspot trigger several emails when user login into they woocomemrce account only? (client side) or change passwords?

Reply Connected Email Email Deliverability Forms

0 upvote

1 Reply

TomM2

Thought Leader | Platinum Partner

April 28, 2023 08:52

Hey @jovanny it looks like these are form submissions captured by the Non-HubSpot forms tool: https://knowledge.hubspot.com/forms/use-non-hubspot-...read more

Solved

JessLazer on October 03, 2022

Why can I not shut down a form

HI, Maybe this is silly, but why can I not turn off a form. I do not wish to delete the form, as I will lose all data. BUT, can we get a "turn off the form" option. Please!

Reply Forms

3 upvotes

13 Replies

Accepted solution

Jnix284

Hall of Famer

July 15, 2024 15:51

@512-cristina it's been a while since I answered this initially, happy to share that the idea to Unpublish Form is "in planning"

AWhitney2 on May 03, 2022

Forms: "Submit" Button Greyed Out

On a form we use, even if all required fields are filled in, the "Submit" button at the bottom remains "greyed" out, leading our customers to think they cannot submit the form. When you click the button anyways, it does submit, it just does not appe read more

Reply Forms

0 upvote

2 Replies

AWhitney2

Member

May 03, 2022 16:54

Hi Olivia, I don't have the option to customize the button - I am using the free version, so I don't think it's a styling issue here.

Solved

CJ88 on December 14, 2021

Double optin & GDPR consent for German companies

Hello, I have a client who needs to set up double optin (on Hub Marketing Pro) for his German branch. We have tested the functionality and one thing caught our attention. When double optin is active, if I fill out a form and don't check the read more

Reply Forms GDPR Marketing Email Professional Settings

0 upvote

1 Reply

Accepted solution

karstenkoehler

Hall of Famer | Partner

December 14, 2021 11:16

Hi @CJ88 , Before I begin a short disclaimer: This post does not constitute legal advice. When in doubt, you should always discuss with a lega...read more

Solved

nRate on May 16, 2021

Cannot delete Facebook lead ad forms from HubSpot

Hi, I need to delete a contact Property but it is used in a Facebook lead ad form of a Business Manager which I left already. How to delete that form (to delete that Property)?

Reply CRM Forms Free

0 upvote

12 Replies

Accepted solution

Bryantworks

Key Advisor | Diamond Partner

May 17, 2021 03:26

Hey @nRate , I recently had the same problem, you'll need to request that HubSpot delete these forms via support or delete the forms in Busine...read more

Solved

FelipeCaste84 on December 02, 2020

"Your forms tool access has been suspended"

My From has been disabled on my website and I keep getting the below messages when editing my form: "You can't edit or create forms right now. Your forms tool access has been suspended while we carry out some checks." I think it is because read more

Reply Forms

0 upvote

6 Replies

Accepted solution

Ben_M

Key Advisor

December 02, 2020 08:12

Unfortunately what you are asking for is still not allowed. While data is submitted via SSL, the form password data is not encrypted at the time of ...read more

Solved

AhmadKhan on October 19, 2020

Website Forms : Follow Up Email Unavailable

Hi HubSpot Community, I am trying to create a follow-up email for my forms on my website. However, as I can see the one email ( Sales@SQKvalves.com ) I want to use it for that purpose is not working(unavailable to use). I have tried various step read more

Reply Email Deliverability Forms Free Starter

0 upvote

2 Replies

Accepted solution

AhmadKhan

Participant

October 20, 2020 04:45

Hi, Thanks for your precious time to answer, I have resolved it with help of a live chat agent! 😄