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Solved
DAucello on November 12, 2025
Hi everyone! I want to intergrate my calendar with my new Cozyla. How can I tell where I got my calendar? Anyone near Mass have a Cozyla that they set up? It has many feature but the set up is not my strong suit. thank you for your help!
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
November 13, 2025 00:02
HI @DAucello , You can find documentation for setting up your Cozyla calendar here: https://support.cozyla.com/hc/en-us/articles/4051045681...read more
Solved
Anthony14 on November 12, 2025
Hello, I would like to reactivate a user in my account, but when I click "reactivate" he doesn't receive any emails. He's checked his spam folder and added noreply@hubspot.com to his email contacts, still nothing. It might be because his em read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
November 13, 2025 00:03
Hi @Anthony14 , There's a dedicated thread with step by step instructions here: https://community.hubspot.com/t5/Account-Settings/New-user-no...read more
JayEncarnacion on November 12, 2025
I'm the only active user in my account. Previously created 2 invite that was never accpeted. Deactivated one core seat and as of now the system indicates I have 1 seat free, but I'm unable to create a 2nd user for one colleague who's evaluating the read more
0 upvote
4 Replies
November 13, 2025 06:52
Hi @chighsmith I tried following your instructions but was unable to attach the HAR file or paste the content in the DM. Somehow its fixed now I wa...read more
Solved
RHeatley on November 12, 2025
I've tried to set up the second free seat that is available in the free plan, but everytime i try to send the email, i am pushed to upgrade the plan instead. Has anyone had this issue before, if so, how was it resolved?
1 upvote
10 Replies
Accepted solution
Participant
November 14, 2025 21:13
I have the same problem and added the user for the second seat as a "Developer." Once they completed their setup, I edited their permission to an adm...read more
Solved
SSingh9486 on November 12, 2025
The problem is that I was activating a user, so our free version got expired, and I made the payment for the new user. I'm not able to have two users on the free version and the additional user on the paid version. I've been reversed back to all th read more
2 upvotes
6 Replies
Accepted solution
Hall of Famer | Partner
November 12, 2025 04:35
@SSingh9486 I would assume so but the seat implications are not mentioned explicitly in the documentation: https://knowledge.hubspot.com/account-m...read more
Solved
SGross27 on November 10, 2025
There's a new public Beta for scoring High-Impact pages, with an accompanying Loom explainer . In the video, to ensure Lead Scoring works as expecteced, Melody goes into the Data Model Builer, to ensure that, portal-wide, Deal s' primary associati read more
Accepted solution
HubSpot Product Team
November 11, 2025 08:51
Hi all! That screenshot is showing a HubSpot provided association label. The first company associated to a contact, deal or ticket is labeled the "pr...read more
Solved
SDonovan6 on November 01, 2025
Is there any help for FREE users? My issue is I USED to work for Glen Kelly Real Estate. I have been away due to family tragedy. I signed up yesterday for a free trial I guess? Somehow it has Glen Kelly Real Estate as my company. I need to change th read more
1 upvote
5 Replies
Accepted solution
Most Valuable Member | Platinum Partner
November 04, 2025 09:42
Welcome to the Community @SDonovan6 ! Glad it resolved itself. Sounds ike maybe it was a browser cache issue. That can cause outdated information to...read more
GJohnson79 on October 29, 2025
Hi all, One of our users can't login to his account - he's receiving the message to check his email fot 1 time login link but the email never comes. As an admin I've tried to reset his password but he never gets the email either. I've cleared ca read more
0 upvote
1 Reply
Community Manager
October 29, 2025 14:51
Hi @GJohnson79 , Thank you for posting to the Community! This could be a case where the user's email is bouncing on our servers. With that being...read more
Solved
hicbot on October 20, 2025
Hi, My free account seems to have been deactivated due to inactivity. I just logged in but no longer see any portal associated with my email. Could you please check if the portal can be reactivated or recovered? Thank you, Ece from CBOT
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
October 20, 2025 15:29
Hi @hicbot , You can request the recovery of your account by submitting the form at the end of this page: https://knowledge.hubspot.com/accou...read more
Solved
KLiptak on October 14, 2025
how can i get rid of blue dots?
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
October 14, 2025 09:34
Hi @KLiptak , These should disappear once you complete the suggested action. There doesn't seem to be a way to just discard them, unfortunatel...read more
Solved
SFabiano on October 13, 2025
Hi, I'm the business owner and my admin no longer works here. Can you help me get into my admin account so I can upgrade from free to starter?
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
October 13, 2025 12:57
Hi @SFabiano , There's a form at the end of this page which (I believe) you can use for this type of issue: https://knowledge.hubspot.com/acc...read more
Solved
KYA_CAR on September 29, 2025
Hi, My profile was deleted a few days ago due to inactivity in the past 30 days. I do have some HS Academy bootcamps starting tomorrow and would like to know if my account can please be restored along with my certifications. I believe the accoun read more
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
September 29, 2025 14:31
@KYA_CAR this is a user-to-user community, I can't investigate this further – I'd recommend resubmitting the form and double checking all of the in...read more
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