Account & Settings

Hello all, I have a sales profile with all settings enabled to view other team members emails, notes and activity. After refreshing I still cannot view past activity on my accounts. Is there a setting I am missing?

Since we got the message our current Sandbox is legacy we have created a new sandbox and copied data from production. But it seems that Listings are not activated nor copied in the new sandbox. Asking support AI's it refers to the fact that this is read more

Hi HubSpot Team, I am having trouble logging into my HubSpot account because I am not receiving any verification emails (2FA/Login codes). I have checked my spam folder and promotional tabs, but the emails are nowhere to be found. I also add hub read more

Hello HubSpot Community, I am an admin for our HubSpot account and recently reactivated a user. However, this user now has a different phone number than before. The user sent me a request to remove two-factor authentication (2FA). I receive the no read more

Hi All, We currently have a fairly complex workflow that looks at various criteria and routes to different users based on the outcome. The issue is the team is quite large (~30) and so every time someone is on vacation, we have to actually go in read more

Hi all, We have a company-level, non-negotiable requirement that no user should be allowed to connect their personal email account(s) to HubSpot - is there any way to block all personal email accounts or (better yet) completely remove the opti read more

How can we bulk delete emails that have been adding in the activities since we have a 2-year retention on email and I need this to also be in the same retetntion schedule. I do not see a way to bulk remove emails in the activities that are older tha read more

Is there a way to associate two values from two different property fields? For example, each of our products has a name, but they also have a number that development and accounting uses that needs to be matched to the prospect. I want to create a read more

Hi Community team, I need help escalating a provisioning issue that has been unresolved for almost 30 days, despite multiple conversations with support and my account rep. My enterprise seat order was assigned to a completely new HubSp read more

Urgent HubSpot Question: I’m working with an agency that currently has a HubSpot account with a significant outstanding payment. The company is considering leaving this account and moving to a new HubSpot account because the pending balance is read more

Hi team, According to the official documentation, legacy quotes can only be used for accounts created before September 3rd, 2025 . I would like to confirm whether this restriction also applies to sandbox accounts . Here’s my situation: My mai read more

Hey together, we are noticing some contacts are created by viewing documents. The issue with this is that the new contact will only have the email address filled our and nothing more. Since there is no contact owner set nobody in the system ex read more