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Account & Settings

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JohnoJohno en May 21, 2024

550 Bounce emails from Personal E-mail one to ones

Morning We are paying for a hubspot package. A number of the team members have reported that they cannot send emails to alot of personal contacts. It seems to be happening more and more over the past month They seem to bounce. I am aware wha Leer más

Responder Email Deliverability

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1 Respuestas

Solución Aceptada

trevordjones

Experto reconocido | Partner nivel Diamond

May 21, 2024 09:57

Hi @JohnoJohno , It sounds like your email sending domain does not have the proper authentication. Here is the help article on how to do th...Leer más

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AlexQuebedeaux en Marzo 01, 2024

"Some features will stay blocked" within 10 minutes of opening account

I just signed up today and I have a red bar across the top of my screen that says "Some Features will stay blocked - Unusual behavior has been noticed on your account. Access to some features across the platform will stay blocked. This is a final d Leer más

Responder Email Deliverability

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7 Respuestas

Solución Aceptada

Jnix284

Miembro del salón de la fama

Marzo 05, 2024 20:17

Hi @AlexQuebedeaux if you paid for HubSpot, you would then have the option to appeal the block and could reach out to support for guidance on the a...Leer más

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FSandbox en Octubre 23, 2023

Email not send from CRM

When I have send email to contact from CRM then email is not send and display following error. I have also connected personal email with hubspot. https://knowledge.hubspot.com/email-tracking/connect-your-inbox-to-hubspot . Any one help? Leer más

Responder Admin Connected Email Email Deliverability FREE

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2 Respuestas

Solución Aceptada

franksteiner79

Asesor destacado

Octubre 23, 2023 08:33

Hi @FSandbox Have you clicked on the "Learn more" link the error message? Based on the error message there is an issue with the recipient'...Leer más

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GMollevanger en Septiembre 28, 2023

Sending emails from host, MX records

Hi, I want to keep using my own domain host for sending and receiving emails. With my previous marketing company, they had to change the MX or TXT records so that I continue to use the email while the DNS was set to them. Since changing to Hubspot Leer más

Responder Email Deliverability

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GMollevanger

Miembro

Septiembre 29, 2023 12:12

So i took the 14 day free trial to speak to support and found out you can add the MX record at the DNS level of your domain registrar. So yes solved,...Leer más

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LVrieswijk en Julio 11, 2023

Email signature - logo doesn't show

Hi! I'm trying to create an email signature with the generator, and I really like the layout but... Every time I send it to myself as a test, on desktop the logo shows, but on my phone I get an error on the spot where the logo is supposed to be. Th Leer más

Responder Email Deliverability

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TomM2

Líder intelectual | Partner nivel Platinum

Julio 11, 2023 09:19

Hey @LVrieswijk this really would be down to where you're hosting the image and how the email client is reading it. When you added a google drive l...Leer más

jovanny en Abril 27, 2023

Why husbpot trigger an email when.....

Why hubspot trigger several emails when user login into they woocomemrce account only? (client side) or change passwords?

Responder Connected Email Email Deliverability Forms

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TomM2

Líder intelectual | Partner nivel Platinum

Abril 28, 2023 08:52

Hey @jovanny it looks like these are form submissions captured by the Non-HubSpot forms tool: https://knowledge.hubspot.com/forms/use-non-hubspot-...Leer más

allaudet en Enero 06, 2023

Emails sent from your connected team email address to that same email address will be marked as spam

Hi For our business, everytime a new customer enrols, we receive an email notificaction from our connected team email address informing us about the new customer enrolment. This information is very useful for our team. Unfortunately, al Leer más

Responder Admin Email Deliverability Starter

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6 Respuestas

TravisScott

Participante | Partner nivel Elite

Noviembre 19, 2023 14:12

This is also a problem for a client of mine. They're a B2C company and orders they receive through their website get emailed to their inbox from the ...Leer más

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MHeitmann en Julio 06, 2022

Tracking E-Mails

Hi Everyone, with the Hubspot-Team mostly OOO this week. I'm facing the following challenge: I've connected my Outlook E-Mail with Hubspot and I can send E-Mails properly. However, when a receiving a reply to my E-Mail this only pops up in my Outlo Leer más

Responder Email Deliverability Integrations

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1 Respuestas

Solución Aceptada

karstenkoehler

Miembro del salón de la fama | Partner

Julio 06, 2022 08:01

Hi @MHeitmann , Not all incoming emails are logged automatically. Emails are only logged when they're replies and when they fulfill these crit...Leer más

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SMcWilliam en Julio 17, 2021

inaccurate email open

Each time I send an email it is marked simultaneously as OPENDED when in fact it has not been opened. When the recipient does open the email it's marked again as OPENED. How do I stop this inaccurate initial OPENED?

Responder Email Deliverability

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1 Respuestas

Solución Aceptada

karstenkoehler

Miembro del salón de la fama | Partner

Julio 17, 2021 11:26

Hi @SMcWilliam , This sounds like a self-open email notification that you're seeing right after sending. You can block these with the HubSpot ...Leer más

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LBoord en Junio 17, 2021

Saved email signature not able to be inserted

Responder Email Deliverability

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7 Respuestas

Solución Aceptada

karstenkoehler

Miembro del salón de la fama | Partner

Junio 18, 2021 04:17

Hi @LBoord , There is usually a bit of confusion around this. Conversations inboxes are meant for shared inboxes, managed by teams. If you're ...Leer más

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liliangjie en Febrero 11, 2021

How can i change the information in Email-Send when i write a Email

Hello every expert, How can i change the information in Email-Send when i write a Email, the details see you the folllowing picture. How can i change the information in Email-Sen I will be thankful and wait the solve from your. Leer más

Responder Email Deliverability

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9 Respuestas

Solución Aceptada

karstenkoehler

Miembro del salón de la fama | Partner

Febrero 22, 2021 03:38

Hi @liliangjie , It took some playing around. Here are the steps needed to changing your from name. 1. Change your name in the Basic in...Leer más

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AhmadKhan en Octubre 19, 2020

Website Forms : Follow Up Email Unavailable

Hi HubSpot Community, I am trying to create a follow-up email for my forms on my website. However, as I can see the one email ( Sales@SQKvalves.com ) I want to use it for that purpose is not working(unavailable to use). I have tried various step Leer más

Responder Email Deliverability Forms FREE Starter

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2 Respuestas

Solución Aceptada

AhmadKhan

Participante

Octubre 20, 2020 04:45

Hi, Thanks for your precious time to answer, I have resolved it with help of a live chat agent! 😄

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