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Solved

LVrieswijk on July 11, 2023

Email signature - logo doesn't show

Hi! I'm trying to create an email signature with the generator, and I really like the layout but... Every time I send it to myself as a test, on desktop the logo shows, but on my phone I get an error on the spot where the logo is supposed to be. Th read more

Reply Email Deliverability

0 upvote

1 Reply

Accepted Solution

TomM2

Key Advisor | Partner

July 11, 2023 09:19

Hey @LVrieswijk this really would be down to where you're hosting the image and how the email client is reading it. When you added a google drive l...read more

jovanny on April 27, 2023

Why husbpot trigger an email when.....

Why hubspot trigger several emails when user login into they woocomemrce account only? (client side) or change passwords?

Reply Connected Email Email Deliverability Forms

0 upvote

1 Reply

TomM2

Key Advisor | Partner

April 28, 2023 08:52

Hey @jovanny it looks like these are form submissions captured by the Non-HubSpot forms tool: https://knowledge.hubspot.com/forms/use-non-hubspot-...read more

allaudet on January 06, 2023

Emails sent from your connected team email address to that same email address will be marked as spam

Hi For our business, everytime a new customer enrols, we receive an email notificaction from our connected team email address informing us about the new customer enrolment. This information is very useful for our team. Unfortunately, al read more

Reply Admin Email Deliverability Starter

2 upvotes

5 Replies

allaudet

Member

July 11, 2023 03:38

Hi, hubspot did not give me any solution to this issue. So basically I created another email to receive customers registrations emails...

Solved

MHeitmann on July 06, 2022

Tracking E-Mails

Hi Everyone, with the Hubspot-Team mostly OOO this week. I'm facing the following challenge: I've connected my Outlook E-Mail with Hubspot and I can send E-Mails properly. However, when a receiving a reply to my E-Mail this only pops up in my Outlo read more

Reply Email Deliverability Integrations

0 upvote

1 Reply

Accepted Solution

karstenkoehler

Hall of Famer | Partner

July 06, 2022 08:01

Hi @MHeitmann , Not all incoming emails are logged automatically. Emails are only logged when they're replies and when they fulfill these crit...read more

Solved

SMcWilliam on July 17, 2021

inaccurate email open

Each time I send an email it is marked simultaneously as OPENDED when in fact it has not been opened. When the recipient does open the email it's marked again as OPENED. How do I stop this inaccurate initial OPENED?

Reply Email Deliverability

0 upvote

1 Reply

Accepted Solution

karstenkoehler

Hall of Famer | Partner

July 17, 2021 11:26

Hi @SMcWilliam , This sounds like a self-open email notification that you're seeing right after sending. You can block these with the HubSpot ...read more

Solved

LBoord on June 17, 2021

Saved email signature not able to be inserted

Reply Email Deliverability

0 upvote

7 Replies

Accepted Solution

karstenkoehler

Hall of Famer | Partner

June 18, 2021 04:17

Hi @LBoord , There is usually a bit of confusion around this. Conversations inboxes are meant for shared inboxes, managed by teams. If you're ...read more

PLynch on March 30, 2021

Open email notifications displayed on the notification icon on the top right

Hello, I am only seeing "open email" activity under the contacts activity, I once had it setup to appear under the notifications on the top right of the CRM as well as the contacts activity timeline. Does anyone know how I can implement that? I read more

Reply Email Deliverability

0 upvote

7 Replies

TiphaineCuisset

Community Manager

April 06, 2021 04:43

Hi @PLynch Thank you for your reply. So with this specific type of notifications, you won't see sales email opens etc. For that, you can e...read more

Solved

liliangjie on February 11, 2021

How can i change the information in Email-Send when i write a Email

Hello every expert, How can i change the information in Email-Send when i write a Email, the details see you the folllowing picture. How can i change the information in Email-Sen I will be thankful and wait the solve from your. read more

Reply Email Deliverability

1 upvote

9 Replies

Accepted Solution

karstenkoehler

Hall of Famer | Partner

February 22, 2021 03:38

Hi @liliangjie , It took some playing around. Here are the steps needed to changing your from name. 1. Change your name in the Basic in...read more

TB4 on February 04, 2021

not receiving email

Dear all first of all, thanks in advance for your reply. this is much appreciated. I try to integrate my email in the inbox of hubspot. This worked, please see below picture. However, I can send emails to my private bo via hubspot and this read more

Reply Email Deliverability Starter

0 upvote

2 Replies

TB4

Member

February 04, 2021 11:41

Thanks for your swift reply. My email Host is NOT gmail or Office 365. My email client is the mail app of my macbook. I am using a macbook. ...read more

Solved

AhmadKhan on October 19, 2020

Website Forms : Follow Up Email Unavailable

Hi HubSpot Community, I am trying to create a follow-up email for my forms on my website. However, as I can see the one email ( Sales@SQKvalves.com ) I want to use it for that purpose is not working(unavailable to use). I have tried various step read more

Reply Email Deliverability Forms Free Starter

0 upvote

2 Replies

Accepted Solution

AhmadKhan

Participant

October 20, 2020 04:45

Hi, Thanks for your precious time to answer, I have resolved it with help of a live chat agent! 😄

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