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  • jennysowyrda on March 19, 2019
    8 upvotes
    91 Replies
    If you are adding users to your portal and they are not receiving the welcome email in their inbox, please ensure you follow the steps outlined below before posting: 1. Check junk/spam folders 2. Verify the email address spelling is cor...
    Reply
    Community Manager
    October 26, 2021 13:49
    Hello @KWright8 could you please confirm if the email is not in the spam inbox and what steps were taken? Wanted to share this knowledge base here...
  • jennysowyrda on March 12, 2019
    4 upvotes
    0 Replies
    If your portal has been deactivated due to an extended period of inactivity and you are looking to have it reactivated, please read the following: 1. Your Academy certifications are associated with your email address not your portal and w...
    Reply
  • Solved
    BCascone on June 28, 2021
    0 upvotes
    2 Replies
    Hi, I am attempting to take a folder structure and the contents of it from the marketing section and copy it to a read only folder in the sales section. The reasoning behind this is marketing is alway making content for our products and up...
    Reply
    Top Contributor | Diamond Partner
    June 28, 2021 23:00
    Hi @BCascone , Can you please tell us where these marketing and sales folders you are referring to are located? Did you create thee folders in you...
  • NSwanger on March 11, 2021
    0 upvotes
    3 Replies
    Hi, My organization recently opted out of the sales function for HubSpot. However, we had a few important documents stored in the Documents tab and now no longer have access to them. According to the CRM, they still exist as it says 15 out of 5...
    Reply
    Community Manager
    March 19, 2021 09:04
    Hi @NSwanger Thank you for your reply. As you have a paid subscription still, I'd really recommend connecting with HubSpot Technica...
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