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Account & Settings

Pesquise soluções em Account & Settings ou faça uma pergunta

Solucionado

PSingh842 on Abril 12, 2024

lead status: disabled status are still showing up, even if there is no record associated with status

I have disabled some of the options showing in the lead status however, those options are still showing up https://prnt.sc/sxJiqaLmuVpL these are the fields that I disabled however, when I go to contacts, these are still appearing http Leia mais

Responder Contacts

0 avaliações positivas

7 Respostas

Accepted Solution

PSingh842

Membro

Abril 15, 2024 01:18

Instead of disabling it, when we delete the status, it will not appear in the dropdown. This is the only solution. Please close the therad

Solucionado

LHacura on Fevereiro 21, 2024

Account Deleted

My partner has deleted the account "Anshar Studios", he wanted only to delete his personal account, but ended up deleting all the data. We were both super admins of the account. Can the data be retrieved by any chance? The contact list was the m Leia mais

Responder Contacts

1 avaliações positivas

2 Respostas

Accepted Solution

Lucila-Andimol

Autoridade no assunto | Parceiro Platinum

Fevereiro 21, 2024 07:10

Hey @LHacura if it hasn’t past more than 90 days since de-activation of the account you can follow the instructions Karsten shared.

Solucionado

SCaldevilla on Fevereiro 15, 2024

Company Records - Help

Hey there Hubspot community, I just started using Hubspot, I wanted to start with the free verison to see if I liked the tool. I'm having an issue with records. I've been adding company contacts and once I get to over 100 company records the nu Leia mais

Responder Companies Contacts Free Starter

1 avaliações positivas

4 Respostas

Accepted Solution

karstenkoehler

Membro do Hall da Fama | Parceiro

Fevereiro 16, 2024 00:17

@SCaldevilla this is very unusual then. Are you sure you're always looking at the "All companies" tab and haven't accidentally compared the number ...Leia mais

Solucionado

AEtman on Fevereiro 02, 2024

Bulk Import associations between Contacts and Custom Object

Hi, I have a custom object called Events, and I want to use the bulk import feature to associate Contacts to these events. The issue: associations are not being imported at all. Contacts and Events get properly updated, but associations are not Leia mais

Responder Contacts Custom Objects

1 avaliações positivas

3 Respostas

Accepted Solution

Josh

Especialista reconhecido(a) | Parceiro Platinum

Fevereiro 02, 2024 11:29

Hi @AEtman , My recommendation is to download your Custom Object events, get the Record ID (as you mentioned), and use that for association. Y...Leia mais

Solucionado

SRoberts_BR on Agosto 10, 2023

Contacts Merging when we don't want them to

Hi, We currently have one gtm instance with the hubspot tracking pixel in, but that gtm instance is used across a main domain, and a subdomain, which are different digital experiences. We are starting to see contacts merge, and we really do Leia mais

Responder Contacts

1 avaliações positivas

5 Respostas

Accepted Solution

TomM2

Conselheiro(a) de destaque | Parceiro

Agosto 11, 2023 05:38

Hey @SRoberts_BR just out of curiosity, are these contacts all submitting a HubSpot form and "merging"? If so, HubSpot forms will by default...Leia mais

Peco on Agosto 03, 2023

Contact -> Company (Primary); when viewing associated contacts list the field displays ‘—'

When viewing ' View associated contacts ' list for a company, the field ' Contact -> Company (Primary) ' does not consistently display the company name. It sometimes displays '--' but there is only the one associated company to the contact (n Leia mais

Responder Contacts

0 avaliações positivas

4 Respostas

JHowie4

Participante

Abril 02, 2024 15:42

Kristen, I'm having the same trouble. I thought the first account associated with a contact was automatically labeled the primary company, is that no...Leia mais

Solucionado

SJackson29 on Maio 23, 2023

Cannot Delete Contacts

Hi There ... I have setup a permission set for our sales reps that originally granted them Edit, Delete access to only their contacts. I have since modified this to Everyone but I have found that Sales Reps still cannot delete contacts. This Leia mais

Responder Contacts

0 avaliações positivas

5 Respostas

Accepted Solution

karstenkoehler

Membro do Hall da Fama | Parceiro

Maio 23, 2023 11:27

Hi @SJackson29 , Deleting from the contact index page (Menu > Contacts > Contacts) probably falls under Bulk deletion which is a separat...Leia mais

Solucionado

SeeOurBeach on Março 16, 2023

How to turn off (within Hubspot) auto-creation of contacts from Direct Traffic?

Is there somewhere in Hubspot to turn off auto-creation of contacts from Direct Traffic? (i.e. Hubspot embeded analytic code in web pages) I found a setting labelled "Allow tracked events to update contact properties" and set it to OFF but it di Leia mais

Responder Analytics Tools Contacts Integrations

0 avaliações positivas

3 Respostas

Accepted Solution

karstenkoehler

Membro do Hall da Fama | Parceiro

Junho 23, 2023 08:30

Hi @SeeOurBeach , You're under Menu > Marketing > Forms, not Settings > Marketing > Forms. Can you check again? You need...Leia mais

Solucionado

CDuffy2 on Janeiro 16, 2023

Email addresses attributed to wrong prospect

Hello! I recently created a form which is used by our SDR team to submit contacts to our database, and I get an email notification every time a new prospect’s details have been added. However, I have just noticed that the email addresses of several Leia mais

Responder Contacts

0 avaliações positivas

3 Respostas

Accepted Solution

Phil_Vallender

Participante de valor | Parceiro Diamante

Janeiro 16, 2023 10:26

Hi @CDuffy2 This is most likley being caused by the cookies on the browser where the form is being submitted. You will need to switch on the...Leia mais

Solucionado

ASmith85 on Novembro 10, 2022

Contact Fields - Largest Deal Amount & Date, First Deal Amount

Hello everybody, I am working for a small nonprofit that migrated to Hubspot recently, and we are looking to create some custom fields for our contacts. All our deals are in Hubspot and mostly come via our payment processor. To analyze our custo Leia mais

Responder Contacts

0 avaliações positivas

1 Respostas

Accepted Solution

Mike_Eastwood

Conselheiro(a) de destaque | Parceiro Ouro

Novembro 10, 2022 23:41

Hi @ASmith85 I would create a Dashboard to show your results all in one place. There are several reports out of the box which should...Leia mais

Solucionado

ricardodueno on Setembro 21, 2022

Google Contacts sync Error

Hi, I am having a technical error when trying to sync Google Contacts and HubSpot Contacts. Please see screenshot attached. Please advise on how to resolve this. Regards,

Responder Contacts

0 avaliações positivas

4 Respostas

Accepted Solution

ricardodueno

Membro

Setembro 22, 2022 10:36

Hi, I had to manually delete each contact in both HubSpot and Google Contacts. This is very important to understand: each contact has to be deleted i...Leia mais

JSparks2 on Setembro 14, 2022

Need Reactivation

My team and I used Hubspot to archive our contact data for the past few years. We hadn't touched it for a while but I wanted to get in and update it recently and it's gone. I logged in and everything is now gone. My teammates who also managed the ac Leia mais

Responder Contacts

0 avaliações positivas

1 Respostas