Pour pouvoir utiliser ces forums, JavaScript doit être installé et activé. JavaScript semble être désactivé ou non pris en charge par votre navigateur. Veuillez consulter les fichiers d'aide de votre navigateur pour savoir comment activer JavaScript.

Account & Settings

Rechercher Account & Settings pour des solutions ou poser une question

SJackson29 le Mai 23, 2023

Cannot Delete Contacts

Hi There ... I have setup a permission set for our sales reps that originally granted them Edit, Delete access to only their contacts. I have since modified this to Everyone but I have found that Sales Reps still cannot delete contacts. This Lire la suite

Répondre Contacts

0 Mention J'aime

4 Réponses

SJackson29

Participant

Mai 23, 2023 11:31

Yes that is what I meant. Okay ... I've enabled Bulk Delete. They said it was also happening on the individual Contact Record but maybe they just didn...Lire la suite

SeeOurBeach le Mars 16, 2023

How to turn off (within Hubspot) auto-creation of contacts from Direct Traffic?

Is there somewhere in Hubspot to turn off auto-creation of contacts from Direct Traffic? (i.e. Hubspot embeded analytic code in web pages) I found a setting labelled "Allow tracked events to update contact properties" and set it to OFF but it di Lire la suite

Répondre Analytics Tools Contacts Integrations

0 Mention J'aime

2 Réponses

SeeOurBeach

Participant

Mars 20, 2023 12:23

Ah! Thanks for pointing out that help page, Karsten. I followed the instructions up to the line: Click to toggle the Collect data from web...Lire la suite

Résolues

CDuffy2 le Janvier 16, 2023

Email addresses attributed to wrong prospect

Hello! I recently created a form which is used by our SDR team to submit contacts to our database, and I get an email notification every time a new prospect’s details have been added. However, I have just noticed that the email addresses of several Lire la suite

Répondre Contacts

0 Mention J'aime

3 Réponses

Accepted Solution

Phil_Vallender

Membre irremplaçable | Partenaire solutions Diamond

Janvier 16, 2023 10:26

Hi @CDuffy2 This is most likley being caused by the cookies on the browser where the form is being submitted. You will need to switch on the...Lire la suite

Résolues

ASmith85 le Novembre 10, 2022

Contact Fields - Largest Deal Amount & Date, First Deal Amount

Hello everybody, I am working for a small nonprofit that migrated to Hubspot recently, and we are looking to create some custom fields for our contacts. All our deals are in Hubspot and mostly come via our payment processor. To analyze our custo Lire la suite

Répondre Contacts

0 Mention J'aime

1 Réponse

Accepted Solution

Mike_Eastwood

Conseiller clé | Partenaire solutions Gold

Novembre 10, 2022 23:41

Hi @ASmith85 I would create a Dashboard to show your results all in one place. There are several reports out of the box which should...Lire la suite

Résolues

ricardodueno le Septembre 21, 2022

Google Contacts sync Error

Hi, I am having a technical error when trying to sync Google Contacts and HubSpot Contacts. Please see screenshot attached. Please advise on how to resolve this. Regards,

Répondre Contacts

0 Mention J'aime

4 Réponses

Accepted Solution

ricardodueno

Membre

Septembre 22, 2022 10:36

Hi, I had to manually delete each contact in both HubSpot and Google Contacts. This is very important to understand: each contact has to be deleted i...Lire la suite

JSparks2 le Septembre 14, 2022

Need Reactivation

My team and I used Hubspot to archive our contact data for the past few years. We hadn't touched it for a while but I wanted to get in and update it recently and it's gone. I logged in and everything is now gone. My teammates who also managed the ac Lire la suite

Répondre Contacts

0 Mention J'aime

1 Réponse

TiphaineCuisset

Gestionnaire de communauté

Septembre 15, 2022 05:58

Hi @JSparks2 Thank you for reaching out Can you submit the form at the very end of this article with all the necessary info? Someone...Lire la suite

Résolues

CSchroeder le Février 02, 2022

Use custom values for Shopify sync

Hi! I am trying to connect a Shopify store to a HubSpot account. I'm using the Shopify integration for that. My goal is to sync the users from Shopify to HubSpot. In my HubSpot account I have a field that needs to be populated with a simple Lire la suite

Répondre Contacts Integrations

0 Mention J'aime

5 Réponses

Accepted Solution

himanshurauthan

Leader d'opinion | Partenaire solutions Elite

Février 04, 2022 00:43

Hello @CSchroeder , Yes, you can run this functionality using workflows but for this, you need to trigger a common property that all the Shopi...Lire la suite

Résolues

ATXM le Décembre 27, 2021

Contacts and company view is blank

Several pages are blank on Chrome on OSX. Works fine on Safari. Contacts.. Companies.. Deals.. just a few.

Répondre Contacts

0 Mention J'aime

1 Réponse

Accepted Solution

webdew

Guide | Partenaire solutions Diamond

Décembre 28, 2021 02:14

Hi @ATXM , Logout from the acc, clear the cache and cookies, log in again and hard refresh should work. Hope this helps! If we were able to an...Lire la suite

Résolues

aaron12 le Décembre 27, 2021

Limiting users creating custom Views available to everyone

Hello, I've searched on this and haven't been able to find the answer. How would we limit users from creating custom Views for all other users? This could turn into a nightmare with a lot of users. I've gone through the permissioning settings Lire la suite

Répondre Companies Contacts Deals

0 Mention J'aime

1 Réponse

Accepted Solution

karstenkoehler

Au panthéon de la communauté | Partenaire solutions

Décembre 28, 2021 01:58

Hi @aaron12 , You're correct, this is unfortunately currently not possible. I think this is a valid request however and you could submit it to...Lire la suite

KYehorova le Décembre 02, 2021

Insufficient scopes were provided. Please contact the app developer.

Hi, I created developers application (App ID : 476442 ) and with this app I'm trying to authenticate to the developers account (ID: 20926355 ). My app has the following scopes: crm.objects.contacts.read crm.objects.companies.read The sam Lire la suite

Répondre Contacts Integrations

0 Mention J'aime

1 Réponse

KYehorova

Membre

Décembre 02, 2021 12:37

Okay... I just found the following line in the documentation: Developer portals will not have access to any of these scopes, and cannot be author...Lire la suite

Résolues

CGwilliam le Août 26, 2021

Do mass contact owner assignments send notifications?

We have had some of our sales reps leave recently, and I need to reassign their contacts to a new rep. Our reps receive notifications when a new contact is assigned to them. Will they also receive hundreds of notifications if I mass reassign contact Lire la suite

Répondre Contacts

0 Mention J'aime

1 Réponse

Accepted Solution

karstenkoehler

Au panthéon de la communauté | Partenaire solutions

Août 26, 2021 23:30

Hi @CGwilliam , Contact ownership can be assigned in multiple ways, bulk editing is probably the easiest one. (Importing contacts wouldn't h...Lire la suite

Résolues

LRhodes le Août 06, 2021

Splitting One Owner's Companies/Contacts Between 2 Teams

In our company, 2 of our sales reps report to 2 separate regional managers, and I'm struggling with how to set up their user profiles/team assignments in Hubspot's CRM. For example, Rep A reports to Manager A for all West Virginia accounts but to Ma Lire la suite

Répondre Companies Contacts CRM

0 Mention J'aime

5 Réponses

Accepted Solution

karstenkoehler

Au panthéon de la communauté | Partenaire solutions

Août 10, 2021 14:15

Hi @LRhodes , In that case, I'd suggest these settings: Sales rep: Primary team Ohio , Additional team West Virgina Contact/compa...Lire la suite