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  • Solved
    Mklein1 on September 27, 2021
    1 Replies
    Hi all, I am investigating whether Hubspot could be a suitable tool for us in the near future to use. We have a total of 10 webshops for plastic sheet material and are active in 6 different countries. Is it possible to manage multiple webshops i...
    Recognized Expert | Platinum Partner
    September 27, 2021 08:34
    Hi @Mklein1 , You can add multiple eCommerce connections to HubSpot, but to accurately separate the different brands, I believe you would want...
  • Rodrigo_Galvan on September 21, 2021
    2 Replies
    Hello! We are in the process of creating new users to use the Free version of the CRM, we were able to create them, however, when trying to add a personal inbox (settings, general, email) we are not able to do so. Sadly the error log is not ...
    September 23, 2021 11:21
    Hi @PamCotton , thank you very much! I have been thinking for a while now, and I dont know if this is true yet so hear me out: since I am not g...
  • Solved
    REvans0 on September 16, 2021
    1 Replies
    Hi, Apparently our account was deleted. The Hub ID is 7399881. Can this be reactivated?
    Top Contributor | Diamond Partner
    September 16, 2021 21:16
    Hi @REvans0 , Fill up teh form given at the end of this article: Recover your inactive HubSpot account HubSpot team will connect with you. ...
  • Solved
    BrainGuide on July 09, 2021
    4 Replies
    Hi! We have 2 Super Admin users connected to our HubSpot account. For some reason, the sends from only one of those emails are logging in our account. We know this email is connected because received messages are logging.
    Top Contributor | Diamond Partner
    July 13, 2021 03:57
    Hi @BrainGuide , Last week we were also facing this issue for one of our client. The sent emails weren't getting logged in the All conversations ...
  • vgis on April 08, 2021
    9 Replies
    Hello, Super Admin no longer work for the company, so I need to change it, we dont have any other super admin. The current Super admin email adress is obselete. Can yuo please help changing the super admin email? @cityzenbcn Would you be a...
    April 19, 2021 06:28
    @sharonlicari This is the first time I am sharing the email, and as I said the person who created this email no long...
  • Ciphers-Digital on January 27, 2021
    1 Replies
    Hi, I am not able to change the default forwarding email in my hubspot account. I took the account over from an X employee who had this set by hubspot. I have tried everything and worked with a rep. But they said reach out here, because they can...
    Community Manager
    January 27, 2021 19:34
    Hi @Ciphers-Digital Thank you for reaching out to the HubSpot Community. It looks like you are referring to the HubSpot forwarding address...
  • KWilson2 on January 05, 2021
    1 Replies
    Hi Hubspot fam, I am trying to reply from a different email on my Hubspot account, but it doesn't show up as an option if I expand the message field. My Hubspot account under Security Preferences is connected to my personal email, but ...
    Community Manager
    January 06, 2021 00:39
    Hi @KWilson2 Thank you for reaching out and happy new year! From what I understand, you have a team/shared email (hello@ etc) and a pe...
  • EChow on December 29, 2020
    3 Replies
    I have 2 hubspot accounts. It appears that some of my account activity feed history (email opens) is missing in one and the other one (the original one opened with my personal gmail) seems to have been reset and all of its history is missing. I...
    December 30, 2020 11:24
    I mostly use Hubspot chat support myself. I don't know what account level you have and if all support options are available, but here are some other ...
  • Solved
    CharlieTG on December 16, 2020
    2 Replies
    Can I remove the "create Your Own Signature" link from my signature in outgoing mail? Someone finally clicked on that today and I don't know what they are seeing-- are they seeing MY setup page or is this Hubspot advertising that can't be removed? M...
    December 18, 2020 07:47
  • s29ers on December 11, 2020
    3 Replies
    Hello I have seen that when a client replies to an email sent out by a Mailchimp campaign, that email never shows up in Hubspot even though the reply-to email address is connected to Hubspot. Hubspot will pick up any reply sent to that same addr...
    Community Manager
    January 19, 2021 08:45
    Hi @s29ers Thank you for your reply I'm sorry for the frustration caused. IMAP connections are not supported when you connect a...
  • AdamWest on November 29, 2020
    2 Replies
    Hi Community, I am having issues with the email integration, I have been BCC in the hubspot email integration email address using my registered email address with none of the emials attaching to the right contact. My collegue tried logging in on...
    December 01, 2020 14:59
    Hi Jess, Thanks for sharring, unfortunately this does not solve the issue as I think its to do with my email integration. Cheers,
  • inforevrapp on October 20, 2020
    1 Replies
    Hi guys! i've seen somebody had my same problem but i haven't understand if and how i can solve it.. My problem is that I can't receive any email from hubspot since some days (i've recently changed email server maybe is connected).. I've se...
    Community Manager
    October 21, 2020 02:23
    Hi @inforevrapp Thanks for reaching out! Would you mind following the steps of this guide below? Not receiving HubSpot system or no...
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