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Solved
JSkeen on September 14, 2022
Unable to update the email in my account. The system shows that the email is "still pending verification on an already existing HubSpot Account" even though that account doesnt exist.
0 upvote
3 Replies
Accepted Solution
Community Manager
September 15, 2022 13:04
Hi @JSkeen , Thank you for reaching out to the Community! Can you confirm that you tried out the steps in this help article ? Can you p...read more
Solved
AirViewSource on August 05, 2022
I am trying to connect a conversations inbox to allow emails to be filtered into one place. We attempted to connect my email multiple times and the system seems to have given confirmation but upon testing the inbox automatically disconnects within read more
1 upvote
3 Replies
Accepted Solution
Top Contributor | Partner
August 09, 2022 17:35
Oh! I see why. HubSpot does not support your using personal emails for a shared account as conversation inboxes. If you want to connect that pa...read more
CBolgi on June 16, 2022
Hello team, We connected our group mails to Hubspots to receive and response customer request to manage them with platform. Despite several tests incoming mails did't drop down Hubspots. Please check and advise Arf Financial GmbH 25956338 read more
0 upvote
2 Replies
Member
June 17, 2022 06:54
Hi team We used as below shape,thanks Menu > Conversations > Inbox
RosieHCP on May 16, 2022
Hi There, My business's super admin has not been getting Hubspot emails and hasn't logged in in awhile. Because of this, she cannot reactivate her account, reset her password, or access anything. We realized when chatting with the Hubspot team t read more
0 upvote
5 Replies
Community Manager
May 17, 2022 13:40
You're welcome, @RosieHCP ! I'm glad to hear that she's helping your team move forward 🙂 Cheers, Kristen
YvantWesteind on February 23, 2022
Hi! Our team has been using Hubspot for awhile and it seems that my account has some issues. I used to be able to see all correspondence to and from contacts in the pages linked to a certain customer, company or deal and my colleagues still can. read more
0 upvote
2 Replies
Participant
February 28, 2022 02:33
Hi Maria, Thanks for the reply! However, this does not seem to be the problem. Any limiting filters are off and all communication is checked. I...read more
Solved
KG22 on January 25, 2022
I've been using Hubspot for months with no issue but this morning I noticed I couldn't send any emails as my account had been disconnected. I followed the instructions to reconnect and it worked for a few mins but quickly disconnected again. I a read more
2 upvotes
44 Replies
Accepted Solution
Community Manager
January 28, 2022 00:07
Hi @WeiZhu and @KG22 , I'm glad that you were able to reconnect the email! If you are still experiencing problems with the email connection:...read more
MMONTEIRO1 on January 07, 2022
Hello .... The person assigned as SuperAdmin for account no longer works for our company and do not have access to his email anymore. I need to revoke his access and I am unable to do anything as I do not have his log-in password and am not myself read more
1 upvote
4 Replies
Top Contributor | Diamond Partner
January 10, 2022 07:19
Head. Good call. Sounds like you're more than on top of it! : ) All the best.
Solved
Camdri on January 06, 2022
After I changed my password for my personal email, my account was blocked due to multiple failed logins. My IP was then unblocked, and ever since I have problem with connecting my personal email inbox out of HubSpot. WebMail and Outlook have no prob read more
Accepted Solution
Hall of Famer | Partner
January 06, 2022 04:45
Hi @Camdri , Have you reviewed the advanced options here? The issue lies probably in incorrect settings in there. Is this a Gmail or Off...read more
TBarry on January 04, 2022
I did a hubspot trial, installing the extensions etc. I've not gone ahead with the software so uninstalled it from Outlook plugins, windows programs and chrome extensions - However I still get pops ups?!?! Why hasn't it left my computer? Pop read more
Guide | Diamond Partner
January 05, 2022 05:08
Hi @TBarry , Try to clear cache and cookies and re-start the system. Hope this helps! If we were able to answer your query, kindly help the co...read more
Solved
NWindle on December 30, 2021
Hi, After signing upto hubspot and downloading the chrome extension, I've been trying to set it up on my gmail account. The extension shows up in my gmail but when I go to log in to it, it says my account doesn't exist. I've signed out and in read more
1 upvote
7 Replies
Accepted Solution
Participant
January 17, 2022 05:51
I figured it out! Downloading and installing the chrome extension is not enough. I moved the extension 'widget' onto my chrome browser header. I noti...read more
Solved
SCrabtree on December 20, 2021
I'm trying to move my certificates from Academy to another Hubspot account but I've tried again and again and had no email confirmation link. What could be going wrong?
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
December 20, 2021 10:50
Hi @SCrabtree , Have you followed these steps here? https://knowledge.hubspot.com/resources/transfer-certifications-to-another-email-address ...read more
Solved
NilsT on December 13, 2021
Hello, I'm trying to add an email address to my hubspot account. The address is used for login. It is already kind of connected via the outlook add in, but I want to have it connected as an IMAP/SMTP mailbox. When I try to add the postbox the b read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
December 13, 2021 23:58
Hi @NilsT , Could you specify where you are encountering the issue, could you share a screenshot of where you're getting stuck? Also, what are...read more
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