Account & Settings

Hi HubSpot Support, I’m trying to update the login email address on my user and consistently see a generic error. Portal ID: [ID] Current user email: [email 1] New email I want to use: [email 2] Steps to reproduce: Go to Profile & read more

Greetings, I've received an access request for a user trying to use an email integration feature in HubSpot. Why is the request so broad ("If you accept, this app will get access to the specified resources for ALL users in your organ read more

I used for 5 years Hubspot with my work e-mail. Two days ago, I created another hubspot account with my personal e-mail (a gmail). Different prospects, deals, etc... But now when I use the personal mail I can see just the hubspot linked to my pr read more

Hi - I have installed the Add-In but in the Ribbon it does not show the check box for Logged / Tracked. Therefore I have to click the Sales Tools icon to ensure the email is logged/tracked. Any help would be appreciated

Hi everyone, I’m having major trouble connecting my standard IMAP email account to HubSpot. No matter what I do, HubSpot returns: “SMTP settings incorrect.” Here’s everything I’ve already checked/tried: My hosting company has confirmed the s read more

Hello my client's domain name has changed and they cannot login to HubSpot. Can someone please provide guidance?

Hey There. I have recently set up a new HubSpot account and want to auto forward all emails from my Proton Account to HubSpot. Proton has sent an automated email to the BCC Forwarding address so I can click a link to confirm it is a legitimate read more

Hi HubSpot Community, I’ve been using the free version of HubSpot for some time without issues. However, recently I’ve stopped receiving any emails from HubSpot (notifications, one-time passwords, etc.) on my custom domain email , which is h read more

My sales team are connecting their personal emails to HubSpot, alongside emails from a shared Inbox ( sales@.... .). When looking at our Inbox via a suitable view, we are seeing both emails between colleagues - the FROM (composed) sender as well read more

Hello all. My email and laptop crashed. I had to get a new email address, my contacts in Hubspot are under my old email address, can these contact be reassigned to my new email address? Thank you Patrick patrick.crippen@usatco.com Old email read more

Hi There, I have created a HubSpot Account and I am trying to log into it, I am not receiving the email because it looks like that there needs to be some hubspot emails allowlisted forst which may not have been done previously. But I cannot get read more

I have an issue reconnecting an account. It seems a colleague of mine can't login to Hubspot since he has not receiving a code even though it says he did receive one. It says the code has been sent but it's not working. We have followed the tro read more