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Solved
hubcat on May 31, 2025
Notification Bell Not Working in Browser
Hello, I'm testing the waters of Hubspot and using the Chat. I missed some interactions because there was no audible sound coming from the tab in my browser. I changed the sound to the 12 second option to be sure I didn't miss it, but once again, read more
Reply Chat Notifications
0 upvote
5 Replies
Accepted solution
karstenkoehler
Hall of Famer | Partner
May 31, 2025 15:07
Thank you @hubcat – have you tried either disabling all extensions + a private window, or a different browser entirely (to rule out browser issues)...read more
Solved
Lauchlann on October 30, 2024
colleague unable to login
Dear HubSpot team, I would like to report that my colleague Miles Chiu is unable to log into HubSpot. He is receiving the following message: ''We noticed something different about this login. We're just making sure it's you. We've sent a single-use read more
Reply Chat Free Settings Starter
0 upvote
1 Reply
Accepted solution
karstenkoehler
Hall of Famer | Partner
October 31, 2024 02:04
Hi @Lauchlann , There's a dedicated thread with step by step instructions here: https://community.hubspot.com/t5/Account-Settings/New-user-no...read more
Solved
joshwhite on October 24, 2024
hubspot isnt sending me webchat email notifications
hubspot isnt sending me webchat email notifications - ive tried everything on other threads...it used to work but suddenly doesnt e.g. setting notications on, checking my email, checking my spam etc - nothing works.
Reply Chat
1 upvote
4 Replies
Accepted solution
DianaGomez
Community Manager
December 04, 2024 13:19
Hi @joshwhite , Thanks for reaching out to the Community! I was reviewing your case and I believe it may have been due to your email h...read more
Solved
JoaoPedroRaldi on September 26, 2024
My widget won't show on my website
I've already inserted the script before closing the body tag. plugsolucoesweb.com.br But it isn't showing at any cost. Thank you for your help since now
Reply Chat
0 upvote
3 Replies
Accepted solution
karstenkoehler
Hall of Famer | Partner
September 26, 2024 15:14
Hi @JoaoPedroRaldi , There is a set of troubleshooting steps here: https://knowledge.hubspot.com/chatflows/chat-widget-is-not-appearing-on-yo...read more
Solved
rjuhi on February 09, 2024
Get a bug in create email in the sale > deals
It seems like there might be an issue with the email template or placeholder settings in your sales deal. The placeholder for the name might be incorrectly linked to the first email ID instead of being dynamic for each contact. Double-check the temp read more
Reply Chat
0 upvote
7 Replies
Accepted solution
karstenkoehler
Hall of Famer | Partner
February 09, 2024 06:31
@rjuhi the best place for these suggestions is the HubSpot Ideas section: https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas ...read more
Solved
JKim24 on February 10, 2022
live chat box cloudy
Hi. After about 15 minutes of chatting, the following appeared. Chat box is cloudy. How can I fix this issue? Thanks
Reply Chat
0 upvote
2 Replies
Accepted solution
PamCotton
HubSpot Alumni
February 10, 2022 18:27
Hello @JKim24 Investigating more about it, is this currently an external page? With previous cases, It seems likely that there is ...read more
Solved
SMaillard on January 14, 2022
Problem with the picture of the chat
Hi I tried to change the picture of the HubBot chat feature but impossible to make appear anything. I tried PNG, JPEG and GIF, 80x80, 300x300px... I don't know what to do. You can see the problem on www.carfleet.ch Thanks for the help! read more
Reply Chat
0 upvote
2 Replies
Accepted solution
Josh
Recognized Expert | Diamond Partner
January 14, 2022 11:05
Hi @SMaillard , I am not seeing this as an issue on any of our accounts. You should have the option to choose a custom avatar in the Chatflow ...read more
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