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Solved
DriveYourAceOff on May 07, 2025
Hello, I need to know how to change the starting invoice number for our invoices. I know how, but it won't let me go back to where I need to. Here is my issue. I wanted to change the starting number to 250501, but accidently changed it to 2500501 a read more
0 upvote
3 Replies
Accepted solution
Top Contributor
May 07, 2025 15:11
You can try to see if you can modify that initial invoice number via the API. The API request to pull the list of existing invoices could look li...read more
Solved
JMullen8 on April 24, 2025
I'm a solopreneur and do not have a team. Yet I saw in my billing today I pay for 3 additional core seats. Do I really need to pay for these if I'm the only one using the software?
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
April 24, 2025 13:44
Hi @JMullen8 , If you're the only user, you don't need more than one core seat. Go ahead and remove them 🙂 https://knowledge.hubspot.com/a...read more
Solved
JSiemek on March 27, 2025
Hello, My accounting needs Hubspot Certification of Tax Residence 2024. Looking at the number of Google search results on this topic, it would be convenient if you published it on the web. But because you are not doing this, please prepare one read more
1 upvote
2 Replies
Accepted solution
Most Valuable Member | Platinum Partner
March 27, 2025 09:13
Hi @JSiemek you can find most of HubSpot's legal info on this public page You can find some emails along the text in case you need to contac...read more
Solved
MayeshaMahbub on December 18, 2024
I am writing to request your urgent assistance in unlocking iFarmer Limited's HubSpot account. Unfortunately, our account has been locked due to outstanding payment on an invoice. I understand the importance of timely payments and apologize read more
Accepted solution
Key Advisor
December 18, 2024 06:58
Hey @MayeshaMahbub To resolve outstanding payments and unlock your HubSpot account due to invoice issues contact HubSpot Support through the "...read more
Solved
Dogtag89 on October 24, 2024
Hi, Has anyone else experienced 30+% of their account users losing edit access and now being asked to pay 23% more for HubSpot for additional core seats as part of the seat-based pricing model migration? We are in the travel and tourism industry read more
8 upvotes
9 Replies
Accepted solution
Most Valuable Member | Platinum Partner
October 24, 2024 13:30
Hi @Dogtag89 I understand the frustration and it's currently shared by a lot of customers that this year were migrated into the new seats mode...read more
Solved
Karansharma on September 17, 2024
I have mentioned company name in the branding section and also in other places where company name was required, still, I am not able to see company name after the logo on my quotes.
1 upvote
2 Replies
Accepted solution
Key Advisor
September 17, 2024 09:36
Hey @Karansharma Have you tried changing the default template for quotes and you can try to create a quote with another template also For more...read more
proofit on July 02, 2024
Hi Community, We subscribed and paid a year in advance for CRM Starter with 3 seats at the end of March. At the end of June, we unexpectedly received a credit and a refund, with the money back in our account. We have no idea why this happened. My read more
0 upvote
4 Replies
Member
July 02, 2024 10:01
@Jnix284 will update this thread if i got a response and solution
Solved
SeanD1 on May 31, 2024
Hi, I just wanted to check, section 3.1 in your TOS reads " The Subscription Fee will remain fixed during the Current Term of your subscription unless ... you upgrade products or base packages, (iii) you subscribe to additional features or produ read more
0 upvote
2 Replies
Accepted solution
HubSpot Alumni
June 03, 2024 17:28
Hey @SeanD1 , The section you referred to states: "The Subscription Fee will remain fixed during the Current Term of your subscription unless ... ...read more
Solved
LSteyn on May 20, 2024
I want to change the default currency to South African rand 'R', 'ZAR'. It is not on the dropdown list. Is there a manual override for this?
0 upvote
3 Replies
Accepted solution
Most Valuable Member | Platinum Partner
May 21, 2024 13:43
Hey @LSteyn I can confirm to you that Rand is available as a Currency in Free portals. Here is how to set your currency (search for Rand) ...read more
Solved
MThomas76 on March 04, 2024
My company has used 6 out of 6 Brand domains. Is there a way to purchase more? Do we have to upgrade to Enterpise? If so how many domains do we get with that?
1 upvote
2 Replies
Accepted solution
Most Valuable Member | Platinum Partner
March 04, 2024 14:55
Hey @MThomas76 with CMS Enterprise you get upto 10 domains here is more info https://knowledge.hubspot.com/domains-and-urls/understand-s...read more
Solved
OHan on February 25, 2024
An account has illegally been using my credit card to pay for a HubSpot subscription for over 1 year. I do not have access to the account so I cannot cancel the subscription. My credit card also cannot cancel future payments. I've sen read more
0 upvote
1 Reply
Accepted solution
Hall of Famer
February 25, 2024 17:32
@OHan I'm sorry you've had to deal with the frustration and inconvenience that comes with having your credit card information stolen/misused. ...read more
Solved
MMezroui on February 23, 2024
I would like to create invoices based on the number of hours. How can I create an invoice where I can input the number of hours in a digital format? Currently, I created a product but I cannot input a decimal number as the quantity (which i read more
Accepted solution
Key Advisor | Elite Partner
February 26, 2024 07:20
That is tricky, maybe use a custom property? Format = Number, property Label "Number of Hours"
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