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Lucila-Andimol on April 30, 2024
🏬 When you have multiple brands, business units or related companies, you may have questioned whether to use one HubSpot portal or several, have multiple domains add-on or use Business Units. And it's a very common question. read more
Community Manager
April 30, 2024 18:56
Hey @Lucila-Andimol , thank you so much for sharing this content with us! Kindly, Pam
Solved
Ray78 on February 14, 2024
Hi all, I am hoping you someone can help me as I have ran into a wall when attempting to enable the Hubspot plugin in Wordpress. When I attempt to enable it I get the following message: "Your account doesn't have access You don’t have per read more
0 upvote
5 Replies
Accepted Solution
Recognized Expert | Platinum Partner
February 14, 2024 14:23
Hi @Ray78 , If you're using a super admin account my suggestion is to log out, clear cache/cookies, log back into WordPress, and attempt to re...read more
AvN-GB on February 09, 2024
Hello, How can I remove the Super Admin role from a Deactivated user? This user is can not be removed from the account, because of assets which are assigned to this user. But for security reasons, the Super Admin role should be removed. The only read more
1 upvote
3 Replies
Participant
February 15, 2024 12:08
Hello Karten, Thanks for your response. But we explicitly want to be able to do this without any contact with this specific (deactivated!) user. ...read more
j_k_nash101 on December 08, 2023
I have to click old login every time and then can use the microsoft log in from their i am worries the old log in will be turned off and i will not be able to access my account any ideas?
0 upvote
1 Reply
Community Manager
December 08, 2023 14:34
Hello @j_k_nash101 , Happy Friday! Thank you for posting in our Community! If you're unable to log in to HubSpot, try the following trou...read more
Solved
PPlant4 on December 01, 2023
Kind of an odd question, but can we require a role to be assigned to every new user added? If not require, then perhaps a workflow to notify all Super Admin users with an email that a user is misconfigured without a required role assigned? I've look read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
December 01, 2023 11:08
Hi @PPlant4 , This is unfortunately not possible - neither required permission sets, nor user-based workflows. I agree however that both would...read more
Solved
jennifer0123 on November 09, 2023
Hi - wondering if it's possible to add a custom Summary Property to the footer? The current options are "Total Amount", "Total Weighted Average", and "Average Amount". Would love to add another to aggregate a custom field if possible.
2 upvotes
5 Replies
Accepted Solution
Hall of Famer | Partner
November 10, 2023 00:05
Hi @elizheleva , This is currently not possible, unfortunately. If you want to answer these questions, you would have to create custom reports...read more
FSandbox on October 23, 2023
When I have send email to contact from CRM then email is not send and display following error. I have also connected personal email with hubspot. https://knowledge.hubspot.com/email-tracking/connect-your-inbox-to-hubspot . Any one help? read more
Community Manager
October 23, 2023 08:33
Hi @FSandbox , Thanks for reaching out to the Community! This is usually displayed when an email attempt is made for a contact who has...read more
jakejrucker on October 15, 2023
Hi There, We're an agency currently using Active Campaign to manage our client lead generation. Includes landing pages, CRM, Deal Pipeline, Email Automations (Campaigns and Journeys w/ Texting). They have a capability to create a "template" setup, read more
Key Advisor | Diamond Partner
October 15, 2023 23:04
Okay @jakejrucker So you looking to migrate the whole setup from ActiveCampaign to HubSpot If I am not assuming wrong?
SJobbsprek on September 28, 2023
Hey I’ve recently started as a digital marketer at a company. We have three free accounts but unfortunately we don't have access to one of them. The person who's been working in the marketing departement before is the only Super Admin of that accou read more
0 upvote
4 Replies
Participant
September 28, 2023 18:53
Unfortunately we're currently using a free plan so we can't contact support. I've tried to contact them through form submission, so hopefully they ca...read more
Solved
sjonv on September 11, 2023
I've been asked to gain access to accounts that belong to former employees of a company we have acquired. I have access to the former employees email addresses, but not the MFA codes sent to their personal phones. Is there anyway to gain access read more
0 upvote
1 Reply
Accepted Solution
Key Advisor
September 11, 2023 17:59
Only way I could find in the KB is this ( https://knowledge.hubspot.com/account/reset-your-two-factor-authentication ). It's a bit of a pain, but c...read more
RMason8 on September 07, 2023
After i log in Hubspot says i have no accounts. I don't use Hubspot as often but still go to it for contact information and now those are all gone. Is there a way to reactivate?
0 upvote
1 Reply
Community Manager
September 08, 2023 03:24
Hi @RMason8 , Thank you for reaching out to the Community! I'd like to share these resources that might help you: - Recover your inactive HubSpo...read more
Solved
Zayne on September 04, 2023
One of our users was on another HubSpot account before our company got HubSpot. She recently had an issue where she needed an admin to reset her 2FA, but when she clicked the "Lost your authentication device?" link, it showed the administrators for read more
0 upvote
1 Reply
Accepted Solution
Key Advisor | Partner
September 04, 2023 07:25
Hey @Zayne you are correct this is only currently an issue that can be solved by HS support, I can see how this would be a useful feature for admin...read more
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