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  • Solved
    SAllsopp on August 02, 2021
    0 upvotes
    2 Replies
    I am trying to add a new user to our account. The notification email isnt being recieved. I have read through previous posts and followed guidelines advised on hubspot community articles to no avail. Please help!!
    Reply
    Top Contributor | Diamond Partner
    August 02, 2021 21:10
    Hi @SAllsopp , Please check you spam folder. Hope this helps! If we were able to answer your query, kindly help the community by markin...
  • MParnell on July 21, 2021
    0 upvotes
    1 Replies
    I no longer have access to the email address associated with my hubspot account. When trying to log in it is sending a confirmation email to the original email which I do not have access to how can I over come this problem.
    Reply
    Top Contributor | Diamond Partner
    July 21, 2021 06:47
    Hi @MParnell , I will suggest you to fill the form that is there at the end of this page https://knowledge.hubspot.com/account/why-can-t...
  • GSosnowski on July 19, 2021
    0 upvotes
    2 Replies
    I need to remove the old two Super Admins on the account, and add two new employees as the admins. I do not have contact with the old Super Admins who no longer work at the company, and I do not have authority or access on our account to remove them...
    Reply
    Top Contributor | Diamond Partner
    July 19, 2021 21:59
    Hi @GSosnowski , You need to have an access to the same id to login to the super-admin account. If you have paid subscription, ask hubspot supp...
  • JArnold7 on June 29, 2021
    0 upvotes
    1 Replies
    I try to login under our main admin account. Same laptop, same operating system, same network, etc. I get the following... " We noticed you're logging in from a new device or browser. We're just making sure it's you. We've sent a single-use code...
    Reply
    Community Manager
    June 29, 2021 14:15
    Hello @JArnold7 , thank you for the information provided, I was able to check with the team that there was an unexpected behavior related to the 2FA...
  • SF19 on June 20, 2021
    0 upvotes
    2 Replies
    Dear Hubspot Community, in our account we are currently experiencing that users still show up as "Pending" under Settings > Users & Teams > Users: "Last Active" (no activity shown) However, they are already set up and even use our ...
    Reply
    Participant
    June 22, 2021 06:57
    Hi, it seems that it is fixing the issue - however, wondering if there is a way to bulk sync all the users because this would mean we have dozens...
  • Solved
    nate_skyline on June 15, 2021
    0 upvotes
    1 Replies
    I had a record earlier change via the API however I don't have any external API tools that would have changed the record in the way it did. All that really happened was a status changed completing a task, but still.
    Reply
    Most Valuable Member
    June 15, 2021 21:32
    Hi @nate_skyline , Could you share a screenshot of that change (click "View property history" in the left sidebar of the contact record and fi...
  • Solved
    JdeSavigny on June 01, 2021
    1 upvotes
    9 Replies
    hi I have given super admin to someone in my team but for some reason they are unable to access anything. I have done it exactly the same before with no issues. When she logs in she can see our company ID and link but when she clicks on it, ...
    Reply
    Member
    June 03, 2021 05:37
    Thank you so much it worked!
  • levela on May 05, 2021
    0 upvotes
    1 Replies
    Good Morning, One of our users is unable to login ot the system. We were able to sucessfully perform a password reset via e-mail. When we attempted to login after that, it accepted the password fine, however we are no longer in posession of the ...
    Reply
    Community Manager
    May 05, 2021 23:32
    Hi @levela , Thank you for reaching out to the Community. Could you please have your team member (who is having issue to login) submit the ...
  • vgis on April 08, 2021
    0 upvotes
    9 Replies
    Hello, Super Admin no longer work for the company, so I need to change it, we dont have any other super admin. The current Super admin email adress is obselete. Can yuo please help changing the super admin email? @cityzenbcn Would you be a...
    Reply
    Member
    April 19, 2021 06:28
    @sharonlicari This is the first time I am sharing the email vonage.master.demo@gmail.com, and as I said the person who created this email no long...
  • deepcloud on March 09, 2021
    0 upvotes
    2 Replies
    Hi, I received an email to sign in after a period of time, but was late by a few days, so the accounts associated are no longer accessible. Would it be possible to reactivate the following accounts (xxxxx, yyyyy)? Thank you.
    Reply
    Member
    March 10, 2021 13:38
    Thank you Tiphaine for your prompt service.
  • JStallings on February 08, 2021
    0 upvotes
    5 Replies
    Hello, Over the weekend I was trying to remove a secondary account in my Hubspot and deleted my email. Should not have done that, now I can't gain access to my main account. Can someone please help me restore my account?
    Reply
    Participant
    February 10, 2021 04:42
    I sent that to you yesterday via DM I guess while you were out. Here it is again: 1. Rose Hill Golf Club / Contact Dewyane/ Deal $1500 2. Moonshin...
  • Solved
    NSprenger on December 22, 2020
    0 upvotes
    3 Replies
    Good Morning! We are a Marketing Hub Starter, CMS Hub Add-on and Free Sales/Services client. We are using the free CRM tools to begin tracking our sales pipeline, etc using Hubspot. We have set user permissions to try to limit our users to o...
    Reply
    Member
    March 03, 2021 07:58
    Hi @karstenkoehler , I have exactly the same problem. Here you have the screenshots of the configuration Here you have t...
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