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jaleonard19 on March 29, 2023
Hi all 👋 I'm a Product Manager here at HubSpot working in the account configuration, user management, & permissions space. I've heard a lot of different people give feedback on how we handle Contact Ownership and the problems it present read more
0 upvote
2 Replies
March 29, 2023 15:02
Hey Jake, thanks for opening up discussion on this issue! One thing I've run into that I don't have a solution for yet is contact ownership more
AWood3 on February 07, 2023
Hello Hubspot, I didn't see a good place to post this so it's going here. We have an orphaned account from a company that we acquired several years ago that I am trying to get access to and subsequently delete. It is no longer a paid account so read more
0 upvote
2 Replies
February 07, 2023 12:44
Thank you! I have submitted the post and look forward to a response from Support.
cjb007 on January 25, 2023
Hi! I accidentally deleted our main account. It is urgently needed to restore our Hubspot main account which contains multiple Hubspot accounts. Here are some hub ID's in our superadmin HUB ID: 8978001 HUB ID: 9227556 HUB ID: 8308993 HU read more
0 upvote
8 Replies
Community Manager
January 27, 2023 10:15
I understand your concern, our Support team will reach out to you as soon as possible. Thank you for your patience. Mia, Community team
katherineladue on January 23, 2023
Is there a reason why HubSpot has been logging me out every 15-20 minutes lately? No one else has access to my account and it's definitely not inactive. Is there a new setting I need to change to prevent this from happening? I have never once select read more
1 upvote
9 Replies
Accepted Solution
Community Manager
January 24, 2023 10:25
Hi @katherineladue & @Jnix284 , I have an update for you! Our product team investigated this issue and it seems that a back end process more
allaudet on January 06, 2023
Hi For our business, everytime a new customer enrols, we receive an email notificaction from our connected team email address informing us about the new customer enrolment. This information is very useful for our team. Unfortunately, al read more
HubSpot Employee
January 26, 2023 21:29
Thanks for clarifying @allaudet ! For now, I'd recommend that we first look to see if we're able to set an internal allowlist in your company's more
JPetrovics on October 19, 2022
We heavily restrict access to the CRM Data Export functionality in our account because we (security team) apparently have no way to monitor, or have visibility into, these events outside of manually exporting and analyzing event logs. Does anyone kn read more
Community Manager
October 21, 2022 09:16
Thank you for testing this feature @JPetrovics ! I've seen that you've also commented on the Ideas post so you might have already seen why your more
HelloDigital on August 05, 2022
Hi team, This is Nick from HelloDigital which is the only Korean partner capable to provide onboarding to clients. Since many of the clients are requesting us for help to make users can't access( view ) and edit the product library, I co read more
Community Manager
August 05, 2022 06:40
Hi @HelloDigital , Thank you for reaching out; that is a great suggestion and I appreciate you explaining how it would help you out. more
JPetrovics on April 20, 2022
I would be mind-blown if someone hasn't already created a post about this. Right now, as far as I can tell, the fairly basic action of creating an association label is a feature that is only exposed to Super Admins. That is a massive security concer read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
April 20, 2022 11:01
Hi @JPetrovics , The best place for these kinds of suggestions is the HubSpot Ideas section of the community. The product team evaluates more
Alexrott on April 06, 2022
So I found this: the accepted solution is honestly not acceptable. We face the problem that some properties that we want to delete are blocked by some random v read more
1 upvote
3 Replies
Community Manager
October 05, 2022 14:57
Hi @JOakley as @Olivia_Bagnall mentioned, we encourage you to contact HubSpot support, they have support tools to troubleshoot issues like more
bm-jf on February 18, 2022
Our financial system provides a dedicated e-mail address to use as the billing e-mail for online services. Does anyone know where I can set this up? In the Account & Billing section I seem only able to choose a user.
0 upvote
1 Reply
Community Manager
February 18, 2022 12:54
Hello @bm-jf , currently you are able to only select users as Billing Contacts. I would recommend creating a user for that specific email to more
BFowler on February 08, 2022
Hi all, We are looking at integrating two of our staff into the same gmail account that is already setup on Hubspot. We we're hoping there would be a way in which they can still be broken down into two differant contact/deal owners and be completel read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
February 08, 2022 21:41
Hi @BFowler , In all HubSpot tools, one email always corresponds to one person – both for contact records but also for users. It's not more
schroedafly on January 27, 2022
Hi all, I have been made a superadmin for my company, and am trying to edit a form for one of our clients. When I go to Partners > Dashboard > and then click on the client and click 'Go to clients account', is says "You don't have access t read more
0 upvote
1 Reply
Community Manager
January 31, 2022 02:36
Hi @schroedafly Thank you for reaching out. Would you mind connecting with HubSpot Technical Support ? As Support is included in more
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